1. Joined : Aug 2015
    Posts : 7
    Windows 10 pro
       12 Aug 2015 #1

    Pictures crash when told to print


    Hi, when i click fiile and print i get an error saying internal error can not print. this locks up the picture viewer (any picture viewer) and the only way to close it is to end it in task manger.
    Any one come across this and have a fix? I can print from any other application so i know its not my printer driver.
    Cheers
    Bec
      My System SpecsSystem Spec


  2. Joined : Aug 2015
    Posts : 186
    win 10
       12 Aug 2015 #2

    Maybe an Explorer issue, try running the Troublshooter
      My System SpecsSystem Spec


  3. Joined : Aug 2015
    Posts : 610
    W10
       12 Aug 2015 #3

    This could be anything - but it might be easy to solve. Please answer the following questions - all of them:

    • Which program are you using to print the photo? The new photo app? Photo viewer? Photo gallery? Something completely different?
    • And which program is crashing? "Pictures" is not the name of any photo viewer I know - but it is the name of an Explorer folder. I guess the explorer is not crashing, right?
    • Which file type is it that is affected? JPG? JPEG? PNG? ...
    • Does this crash occur only with one file type? Or with many?
    • Or - speaking of an affected file type - only with certain pictures and not with others of the same file type?


    Currently we cannot answer this question.
      My System SpecsSystem Spec


  4. Joined : Aug 2015
    Posts : 7
    Windows 10 pro
       13 Aug 2015 #4

    Thanks for the quick response.
    It seems to have fixed it self. I set the photo viewer to be the default picture viewer yesterday and tried to print a picture (jpg) after a reboot this morning and it gave me the error so tried a different format (png) and it worked.
    I have tried using different formats and opening with different programs and they all seem to work now.
    So maybe the answer is set photo viewer as default picture viewer then restart, or open a different file type.
    Thanks
    Becky

    Joergi said: View Post
    This could be anything - but it might be easy to solve. Please answer the following questions - all of them:

    • Which program are you using to print the photo? The new photo app? Photo viewer? Photo gallery? Something completely different?
    • And which program is crashing? "Pictures" is not the name of any photo viewer I know - but it is the name of an Explorer folder. I guess the explorer is not crashing, right?
    • Which file type is it that is affected? JPG? JPEG? PNG? ...
    • Does this crash occur only with one file type? Or with many?
    • Or - speaking of an affected file type - only with certain pictures and not with others of the same file type?


    Currently we cannot answer this question.
      My System SpecsSystem Spec


  5. Joined : Aug 2015
    Posts : 610
    W10
       16 Aug 2015 #5

    If such a problem only affects certain file types (like jpg in your case), you can have a look into the registry in order to see the command, which is run, when you click the print function on a jpg file. In a default Windows installation, this command can be found in the registry in this key:

    Code:
    HKEY_CLASSES_ROOT\jpegfile\shell\printto\command
    With Windows Photo Viewer set for jpg files, the key "default" has this value:

    Code:
    "%SystemRoot%\System32\rundll32.exe" "%SystemRoot%\System32\shimgvw.dll",ImageView_PrintTo /pt "%1" "%2" "%3" "%4"
    In my case, png files, which you find under

    Code:
    HKEY_CLASSES_ROOT\pngfile\shell\printto\command
    are printed with the same command.

    So, if this is broken for you for jpg files while it works for png files, then you might want to compare these two values. If they are different, maybe you want to fix the one for jpg files.
      My System SpecsSystem Spec


 


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