Cannot install new software


  1. Posts : 3
    Windows 10 Home 64-bit
       #1

    Cannot install new software


    Hi, lately I'm having some problems with my laptop.
    About a week ago I had an issue where I couldn't log into my Microsoft account after installing some updates, it kept saying "Preparing Windows" and then logging me into a temporary account, but I fixed that by restarting. Then immediately after I couldn't open programs, because apparently I didn't have permissions over the Program Files folder (even though I'm an administrator), but I fixed that by going through all the program folders one by one (see attached pic). Cannot install new software-error.png
    I'm mentioning this because it's probably related, because now I also cannot install any new programs, I keep getting various errors. I tried installing the new Microsoft Edge, iTunes and Malwarebytes but they all gave me an error. I tried installing apps from the Microsoft Store, but that gave me error 0x80010108. I also tried to install some updates, and that gave me an error as well, 0x800700b7.
    The only thing I remember doing before this was installing some drivers, which Dell recommended based on my system, so they were compatible with my laptop.
    Even before this, I had a memory management error which made me do a clean installation of Windows 10, but everything was fine after that so it's most likely irrelevant to my current issue.
    I'm running Window 10 Home 64-bit, version 1909.
    What could be the issue here and what could I do to fix it?
      My Computer


  2. Posts : 5,899
    Win 11 Pro (x64) 22H2
       #2

    With all the problems you list.... error codes, folder access issues, account issues, update issues, you might just consider doing another clean install and start fresh.

    You might note any strange hardware ex: memory issues that may have popped up.

    BTW how old is the laptop?
      My Computers


  3. Posts : 3
    Windows 10 Home 64-bit
    Thread Starter
       #3

    The laptop is only 2 years old.

    I haven't noticed anything else, not that I remember. I got that memory error the last time while using Photoshop, and it had happened once before as well.

    I was hoping there would be something else I could do other than a clean install, I don't have enough space in my external hard drives to move all my files, and it's a pretty tedious task anyway.
      My Computer


  4. Posts : 5,899
    Win 11 Pro (x64) 22H2
       #4

    M794 said:
    The laptop is only 2 years old.

    I was hoping there would be something else I could do other than a clean install, I don't have enough space in my external hard drives to move all my files, and it's a pretty tedious task anyway.
    Seeing the PC is only two years old; hardware may not be an issue; but....

    Anyway; lets say hardware is good for now. So, you could try a repair install Repair Install Windows 10 with an In-place Upgrade where you wouldn't have to reinstall all your setting are programs - but given all the issues, that might be your only way.

    Some other alternatives....

      My Computers


  5. Posts : 8,111
    windows 10
       #5

    If you have messed with ownership of program files that could do it in most cases trusted installer must own the folders
      My Computer


  6. Posts : 5,899
    Win 11 Pro (x64) 22H2
       #6

    Samuria said:
    If you have messed with ownership of program files that could do it in most cases trusted installer must own the folders
    Another reason why I say clean install as who knows what's hosed now what's been messed with now from all the changes and tweaks.
      My Computers


  7. Posts : 3
    Windows 10 Home 64-bit
    Thread Starter
       #7

    sygnus21 said:
    Seeing the PC is only two years old; hardware may not be an issue; but....

    Anyway; lets say hardware is good for now. So, you could try a repair install Repair Install Windows 10 with an In-place Upgrade where you wouldn't have to reinstall all your setting are programs - but given all the issues, that might be your only way.

    Some other alternatives....

    I will try these, thank you.

    - - - Updated - - -

    Samuria said:
    If you have messed with ownership of program files that could do it in most cases trusted installer must own the folders
    I checked and TrustedInstaller has Full Control of the Program Files folder.
      My Computer


 

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