New
#1
Netflix app causes weird incompatibility to online videos
Hello!
I noticed a weird effect when watching Netflix from the standalone Netflix app, rather than from a browser. I had opened YouTube in an Internet Explorer 11 tab in order to play some soothing music for my baby in the background (Mozart's Lullabies) and I wanted to watch a series in Netflix at the same time. My wife had opened several other tabs with online shops she would not want to lose, so I avoided loading Netflix at a new tab to avoid crashing IE11 or accidentally closing one of those tabs. I loaded the standalone Netflix app and proceeded to watch my series. I noticed that the background music from the YouTube tab was interrupted after a few seconds. I opened the tab and saw "An error xxxxx occurred, please try again later" (I don't remember the code). I thought that it could be some incompatibility with the current video. I tried to open another video, an error again, would not load. I assumed this could be some incompatibility with IE11 since support will stop soon, so I opened the same video in Firefox. The video would load (no error displayed) but it would not start playing! I checked several videos, all had the same symptoms, would load but not start playing in Firefox and would display an error in IE11. This was not only a YouTube issue, also videos from other sites (such as TV channels websites) would not play.
No matter what I did, as long as I had the standalone Netflix app open, both browsers would not play any videos! After I closed the Netflix app, everything was back to normal. Even IE11 could play anything, including YouTube videos (regardless of the warning that support will end soon). That's weird! I tried to play a video in YouTube and then load the Netflix app, the issues returned!
Does anyone knows what's going on? If that matters my system is a Fujitsu Stylistic Q702 tablet PC (hybrid laptop/tablet) running Windows 10 Pro v1909 64-bit. All Windows Updates and latest drivers have been installed. I had done a clean Windows 10 installation 2 months ago and I have no other issues (apart from the occasional freeze due to overheat).
Thank you in advance.
PS: The issue occurs only when loading the standalone Netflix app. If I watch Netflix through IE11 or Firefox, everything is OK and I can play a YouTube video at one tab and watch Netflix at another tab, no problem, in both IE11 and Firefox so no, it is not an IE11 compatibility problem. IE11 works fine.