Can't run Compatibility Troubleshooter - why is that?

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  1. Compumind's Avatar
    Posts : 2,717
    Windows 10 Pro x64, Various Linux Builds, Networking, Storage, Cybersecurity Specialty.
       #1

    Can't run Compatibility Troubleshooter - why is that?


    Hey all -

    Tried running the Compatibility Troubleshooter in W10 Pro but it doesn't work?
    Many possible solutions but I thought to check here before testing them.

    See -

    Can't run Compatibility Troubleshooter - why is that?-picture-1.jpg

    and then...

    Can't run Compatibility Troubleshooter - why is that?-pitcure-2.jpg

    It applies to most any .EXE -

    Any ideas?

    Thanks.

      My Computer

  2. Macboatmaster's Avatar
    Posts : 872
    10, 8.1 and 7 all Professional versions, and Linux Mint
       #2

    1. There may be a corruption in the PCW - Program Compatibility Wizard Folder in Windows System
    Please see screenshot

    2. If you simply select the settings you require for Battle Chess Game of Kings
    rather than running the troubleshooter - does that allow the game to run as you wish
    Depending on version it is I think 7 or 8
    Older were even back to XP and some before that

    3. Have you by any chance moved the location of your User Account App data - Temp folders

    4. It could be system file corruption although in your case I doubt it.
    However I recommend you run a system file check
    sfc /scannow
    and see if all is in order

    If not I then suggest a DISM - deployment Imaging servicing
    Dism /Online /Cleanup-Image /RestoreHealth

    as here
    Use DISM to Repair Windows 10 Image
    Attached Thumbnails Attached Thumbnails Can't run Compatibility Troubleshooter - why is that?-untitled.png  
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  3. Compumind's Avatar
    Posts : 2,717
    Windows 10 Pro x64, Various Linux Builds, Networking, Storage, Cybersecurity Specialty.
    Thread Starter
       #3

    Yes,

    I tried all of the above to no avail.
    Not just with that program - any program.

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  4. Macboatmaster's Avatar
    Posts : 872
    10, 8.1 and 7 all Professional versions, and Linux Mint
       #4

    1. Please could you clarify your reply
    Yes,
    I tried all of the above to no avail.
    Not just with that program - any program
    .
    I am a little unsure if your reply means :

    2.
    If you simply select the settings you require for Battle Chess Game of Kings
    rather than running the troubleshooter - does that allow the game to run as you wish
    Depending on version it is I think 7 or 8
    Older were even back to XP and some before that
    That did not work - if it did not as it was not the troubleshooter - are you saying the game would still not run.

    https://support.microsoft.com/en-gb/...ams-compatible

    3. May I presume you have not moved the user - temp folder

    4. From your system spec
    Antivirus: Windows Defender, Norton Internet Security
    which is the active one please
    I have no real knowledge of Norton, as I have never used it, but I do know that it can be - perhaps more "blocking" than many other AV`s
    Have to checked to see if by any chance disabling it - Norton - allows the troubleshooter to run.
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  5. Compumind's Avatar
    Posts : 2,717
    Windows 10 Pro x64, Various Linux Builds, Networking, Storage, Cybersecurity Specialty.
    Thread Starter
       #5

    Just to clarify...

    1) If I try to use the PCW from the context menu on any .exe, I see the images posted above.
    2) There is one exception. Looking at this image:

    Can't run Compatibility Troubleshooter - why is that?-p3.jpg

    I am able to force the PCW from the program (see arrow) directly.
    It works, but *not* from the right-click Context Menu - (0x80004005 error) and that is the issue.

    P.S. AV is not in play here. Same condition persists in Safe Mode.

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  6. Callender's Avatar
    Posts : 4,099
    N/A
       #6

    Try the .exe file association fix.

    Restore Default File Type Associations in Windows 10

    Download the .exe reg file from the list and merge it.

    Maybe also check COM, MSI, REG, BAT, CMD and VBS.
      My Computer

  7. Macboatmaster's Avatar
    Posts : 872
    10, 8.1 and 7 all Professional versions, and Linux Mint
       #7

    If I try to use the PCW from the context menu on any .exe
    I read that as it is ONLY the PCW that fails on the context menu (right click) whilst other context options on exe files are OK.

    After, of course, trying the suggestion from Callender if it does not solve it and ALL other options on context menu for exe files work then it is IMHO either a situation for you to bear with, and see how it is after a version update is issued, OR try a Repair Install of 10 from within Windows. In other words a reinstallation of Windows keeping all files and programs as is.

    As I have mentioned before and I apologise for labouring the point, your second screenshot on your opening post
    PCW DIagnostic - Context Restricted.
    I know you have dismissed my suggestion of Norton - but even although you say it cannot be Norton, as you tried in Safe Mode, I still think you should check Norton - for instance - allow that aspect to run.



    Finally I am still unsure if you got the Battle Chess to run using NOT the troubleshooter but the option below that on your screenshot
    Compatibility Mode - Run his program in etc.
    as I suggested on my first reply and asked again on my post 4.

    I hope you get it sorted. I am unable to offer any further possible solutions.
      My Computer

  8. Jacee's Avatar
    Posts : 1,591
    Win 10 home 20H2 19042.928
       #8

    Open elevated Command prompt, type the following command: regsvr32 jscript.dll
    press enter

    again elevated command: regsvr32 vbscript.dll
    Press enter

    Restart your computer and see if you’re able to run Compatibility Troubleshooter

    This might also have to do with Your Windows updates...
      My Computers

  9. Compumind's Avatar
    Posts : 2,717
    Windows 10 Pro x64, Various Linux Builds, Networking, Storage, Cybersecurity Specialty.
    Thread Starter
       #9

    @Callender @Jacee

    Tried both suggestions.
    No go.

    Thanks anyway!

      My Computer

  10. Macboatmaster's Avatar
    Posts : 872
    10, 8.1 and 7 all Professional versions, and Linux Mint
       #10

    I do appreciate that you have dismissed my suggestion, but I again offer to you that
    I am able to force the PCW from the program (see arrow) directly.
    It works, but *not* from the right-click Context Menu - (0x80004005 error) and that is the issue.
    which I presume you looked at from the screenshot in my post 2.

    That, insofar as being able to run it from there, but not from the context menu and the context menu returning
    context restricted
    again suggests to me that it is a protection by Norton.

    and as stated in the Norton briefing notes on their website - "if all protection of Norton could be disabled simply by booting into Safe Mode then our product would not be doing what it was designed for" - this was in answer to a question regarding Norton apparently preventing a process - albeit not the one in question here.
      My Computer


 
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