Trouble activating Outlook 365 on new laptop

Involute · 05 Dec 2019

I have Office 365 installed on my desktop and laptop. The desktop is my main computer and the laptop is for travelling, so I keep the laptop an environmental subset of the desktop, syncing data before and after a trip. I just bought a new laptop (Lenovo P43s) to replace the old one and I'm installing the subset of apps on it.

It came with Office 365 already installed on it, so instead of doing a fresh install I'm trying to activate the one that's there. This has worked with all the apps except Outlook. When I start it, I get a Windows Security dialog saying it's connecting to my e-mail address and offering a user name text box and a password text box. It's already filled the user name text box with "MicrosoftAccount\<my e-mail address>" but it's not accepting the password I thought was associated with this e-mail. I guess I'm not sure if this dialog is asking for my Microsoft credentials or my Exchange credentials. I've tried the latter, too, and those don't work either. I've also tried deleting the "MicrosoftAccount" but that doesn't solve anything. I'll try contacting my Exchange provider but thought I'd try here first. Thanks for any tips.

Berton · 05 Dec 2019

This probably would get better results if posted in the Office section next in the forum list [then delete from this one, on the Edit screen].
https://www.tenforums.com/microsoft-office-365/

sygnus21 · 05 Dec 2019

Involute said:

I'll try contacting my Exchange provider but thought I'd try here first. Thanks for any tips.

That's probably a good idea. Also, for here, it would probably help a lot if you posted screenshots of the dialogue boxes received.

I've a 365 Microsoft Exchange account through my school and yes, it requires the school's credentials - school email and obviously the password associated with that account. All that said, are you sure your subscription installed on the laptop is still valid?

Anyway @Kari is great with these issue so perhaps he can chime in.

bro67 · 06 Dec 2019

Office that comes with Windows is not the same if you are paying for a specific version of Office. You get up to five devices per office. That would be say a desktop, laptop, tablet, phone and leaves one more for a second device of choosing. As long as you connect toOneCloud on demand, that data will follow you when you connect to a network and then become available when you tell Onecloud to download it to your device.

sygnus21 · 06 Dec 2019

@bro67, once again, you're making statements without being fully versed in what you speak of...

bro67 said:

Office that comes with Windows is not the same if you are paying for a specific version of Office. You get up to five devices per office. That would be say a desktop, laptop, tablet, phone and leaves one more for a second device of choosing. As long as you connect toOneCloud on demand, that data will follow you when you connect to a network and then become available when you tell Onecloud to download it to your device.

Almost all new PC's today, in particular laptops, include a trial version of Office (Office 365), whether 6 months (typical) or in some cases 12 months. And they're the same as the paid versions. Additionally, the subscription (O365) option will determine the number of PC's allowed. And only one PC is allowed for Office 2019.

Also, there is no "OneCloud on demand" associated with any version Microsoft Office.

Thank you.