Your Phone doesn't work...


  1. Posts : 129
    10 Pro
       #1

    Your Phone doesn't work...


    As title says. Doesn't work. When I try to refresh photos or messages it just keeps "loading" forever. Screen mirroring works but nothing else does.

    Have tried resetting the app on my phone, uninstalling and reinstalling on my laptop. Nothing works.
      My Computer


  2. Posts : 13,957
    Windows 10 Pro X64 21H1 19043.1503
       #2

    Did the phone Sync okay with your MS account?
      My Computers


  3. Posts : 14
    Windows 10 Pro 1903
       #3

    mkr10001 said:
    As title says. Doesn't work. When I try to refresh photos or messages it just keeps "loading" forever.
    Android or iOS?
    What app do you use?
      My Computer


  4. xTL
    Posts : 396
    Windows 10 Pro 64-Bit (1809) 17763.379
       #4

    mkr10001 said:
    As title says. Doesn't work. When I try to refresh photos or messages it just keeps "loading" forever. Screen mirroring works but nothing else does.

    Have tried resetting the app on my phone, uninstalling and reinstalling on my laptop. Nothing works.
    Could you provide a bit more information than this?
    It's not that much to go on.
      My Computer


  5. Posts : 129
    10 Pro
    Thread Starter
       #5

    Wind10Pro said:
    Android or iOS?
    What app do you use?
    Android. Galaxy S10 so it's "built in" but I believe it is the same version that is available everywhere
    xTL said:
    Could you provide a bit more information than this?
    It's not that much to go on.
    You're right, it's not. That's all I have though, screen mirroring to laptop works, photos and messages don't. Sits there constantly "refreshing" and never loads.
      My Computer


  6. Posts : 13,957
    Windows 10 Pro X64 21H1 19043.1503
       #6

    Have you tried uninstalling and reinstalling the Your Phone app on your cell?
      My Computers


  7. Posts : 129
    10 Pro
    Thread Starter
       #7

    Ztruker said:
    Have you tried uninstalling and reinstalling the Your Phone app on your cell?

    As well as I can do. Samsung has baked it in to the OS now but I've tried clearing data etc and setting up from scratch, uninstalled it from windows 10 and redownloaded as well.

    Apologies, didn't see your first response. Yep, connects to MS account fine. As screen mirroring works fine, it's clearly connecting to the phone but no idea why it can't see photos or messages.
      My Computer


 

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