How to troubleshoot setupdiag flash


  1. Posts : 39,996
    windows 10 professional version 1607 build 14393.969 64 bit
       #1

    How to troubleshoot setupdiag flash


    Microsoft setupdiag software is used to troubleshoot failure to upgrade Windows.

    https://docs.microsoft.com/en-us/win...rade/setupdiag

    Clicking on the download setupdiag link after download displays choices for open or save.

    Clicking on open > displays a flash and no setupdiag results

    Clicking on save > right click on setupdiag > run as administrator displayed the first time the results in the administrative command prompt box and an immediate close. There was no time to look at the post except that it had found 1 item.
    All additional run as administrator displayed flashes with no setupdiag results

    The setupdiag software had been run earlier this year.
    And there are old log files with results.

    Changing the directory altered the flash.

    These were the results from March 2019

    Code:
    Matching Profile found: FindSuccessfulUpgrade - 8A0824C8-A56D-4C55-95A0-22751AB62F3E
    SetupDiag version: 1.6.0.0
    System Information:
    	Machine Name = DESKTOP-K2CP43S
    	Manufacturer = Hewlett-Packard
    	Model = HP ZBook 17
    	HostOSArchitecture = 1033
    	FirmwareType = PCAT
    	BiosReleaseDate = 20180808000000.000000+000
    	BiosVendor = Default System BIOS
    	BiosVersion = L70 Ver. 01.44
    	HostOSVersion = 10.0.17134
    	HostOSBuildString = 17134.1.amd64fre.rs4_release.180410-1804
    	TargetOSBuildString = 10.0.17763.345 (rs5_release_svc_prod2.190213-1831)
    	HostOSLanguageId = 
    	HostOSEdition = Professional
    	RegisteredAV = Windows Defender
    	FilterDrivers = FileInfo
    	UpgradeStartTime = 3/17/2019 10:57:24 PM
    	UpgradeEndTime = 3/18/2019 1:53:16 AM
    	UpgradeElapsedTime = 02:55:52
    	CV = UTf0JYTro02g0srw
    	ReportId = 82DD3C30-D6F9-4FB5-94E9-3B896CFC20C2
    
    
    SetupDiag reports successful upgrade found.
    This appears to be a successful update as the last operation was: OOBEBoot and the result was: success
    
    Last Setup Phase:
    Phase Name: End
    	Phase Started: 3/18/2019 1:50:19 AM
    	Phase Ended: 3/18/2019 1:50:19 AM
    	Phase Time Delta: 00:00:00
    	Completed Successfully? True
    
    
    Last Setup Operation:
    Operation Name: Start suspended services
    	Operation Started: 3/18/2019 1:49:50 AM
    	Operation Ended: 3/18/2019 1:49:53 AM
    	Operation Time Delta: 0:00:00:03.0000000
    	Completed Successfully? True
    
    
    Matching Profile found: FindSuccessfulUpgrade - 8A0824C8-A56D-4C55-95A0-22751AB62F3E
    SetupDiag version: 1.6.0.0
    System Information:
    	Machine Name = DESKTOP-K2CP43S
    	Manufacturer = Hewlett-Packard
    	Model = HP ZBook 17
    	HostOSArchitecture = 1033
    	FirmwareType = PCAT
    	BiosReleaseDate = 20180808000000.000000+000
    	BiosVendor = Default System BIOS
    	BiosVersion = L70 Ver. 01.44
    	HostOSVersion = 10.0.17134
    	HostOSBuildString = 17134.1.amd64fre.rs4_release.180410-1804
    	TargetOSBuildString = 10.0.17763.345 (rs5_release_svc_prod2.190213-1831)
    	HostOSLanguageId = 
    	HostOSEdition = Professional
    	RegisteredAV = Windows Defender
    	FilterDrivers = FileInfo
    	UpgradeStartTime = 3/17/2019 10:57:24 PM
    	UpgradeEndTime = 3/18/2019 1:53:16 AM
    	UpgradeElapsedTime = 02:55:52
    	CV = UTf0JYTro02g0srw
    	ReportId = 82DD3C30-D6F9-4FB5-94E9-3B896CFC20C2
    
    
    SetupDiag reports successful upgrade found.
    This appears to be a successful update as the last operation was: OOBEBoot and the result was: success
    
    Last Setup Phase:
    Phase Name: End
    	Phase Started: 3/18/2019 1:50:19 AM
    	Phase Ended: 3/18/2019 1:50:19 AM
    	Phase Time Delta: 00:00:00
    	Completed Successfully? True
    
    
    Last Setup Operation:
    Operation Name: Start suspended services
    	Operation Started: 3/18/2019 1:49:50 AM
    	Operation Ended: 3/18/2019 1:49:53 AM
    	Operation Time Delta: 0:00:00:03.0000000
    	Completed Successfully? True
    
    
    Matching Profile found: FindSuccessfulUpgrade - 8A0824C8-A56D-4C55-95A0-22751AB62F3E
    SetupDiag version: 1.6.0.0
    System Information:
    	Machine Name = DESKTOP-K2CP43S
    	Manufacturer = Hewlett-Packard
    	Model = HP ZBook 17
    	HostOSArchitecture = 1033
    	FirmwareType = PCAT
    	BiosReleaseDate = 20180808000000.000000+000
    	BiosVendor = Default System BIOS
    	BiosVersion = L70 Ver. 01.44
    	HostOSVersion = 10.0.17134
    	HostOSBuildString = 17134.1.amd64fre.rs4_release.180410-1804
    	TargetOSBuildString = 10.0.17763.345 (rs5_release_svc_prod2.190213-1831)
    	HostOSLanguageId = 
    	HostOSEdition = Professional
    	RegisteredAV = Windows Defender
    	FilterDrivers = FileInfo
    	UpgradeStartTime = 3/17/2019 10:57:24 PM
    	UpgradeEndTime = 3/18/2019 1:53:16 AM
    	UpgradeElapsedTime = 02:55:52
    	CV = UTf0JYTro02g0srw
    	ReportId = 82DD3C30-D6F9-4FB5-94E9-3B896CFC20C2
    
    
    SetupDiag reports successful upgrade found.
    This appears to be a successful update as the last operation was: OOBEBoot and the result was: success
    
    Last Setup Phase:
    Phase Name: End
    	Phase Started: 3/18/2019 1:50:19 AM
    	Phase Ended: 3/18/2019 1:50:19 AM
    	Phase Time Delta: 00:00:00
    	Completed Successfully? True
    
    
    Last Setup Operation:
    Operation Name: Start suspended services
    	Operation Started: 3/18/2019 1:49:50 AM
    	Operation Ended: 3/18/2019 1:49:53 AM
    	Operation Time Delta: 0:00:00:03.0000000
    	Completed Successfully? True

    These were the results from September 2019:

    Code:
    Matching Profile found: FindSetupHostReportedFailure - 6253C04F-2E4E-4F7A-B88E-95A69702F7EC
    System Information:
    	Machine Name = DESKTOP-K2CP43S
    	Manufacturer = Hewlett-Packard
    	Model = HP ZBook 17
    	HostOSArchitecture = x64
    	FirmwareType = PCAT
    	BiosReleaseDate = 20170713000000.000000+000
    	BiosVendor = Default System BIOS
    	BiosVersion = L70 Ver. 01.37
    	HostOSVersion = 10.0.17134
    	HostOSBuildString = 17134.1.amd64fre.rs4_release.180410-1804
    	TargetOSBuildString = 10.0.17134.1 (rs4_release.180410-1804)
    	HostOSLanguageId = 1033
    	HostOSEdition = Professional
    	RegisteredAV = 
    	FilterDrivers = 
    	UpgradeStartTime = 9/29/2018 1:18:48 AM
    	UpgradeEndTime = 9/29/2018 1:21:59 AM
    	UpgradeElapsedTime = 00:03:11
    	ReportId = 5dea7991-c222-4f52-8fe3-6c3758e7a330
    
    Error: SetupDiag reports down-level failure, Operation: Finalize, Error: 0x800704C7 - 0x4001B
    Refer to https://docs.microsoft.com/en-us/windows/deployment/upgrade/upgrade-error-codes for error information.
    
    Matching Profile found: FindSuccessfulUpgrade - 8A0824C8-A56D-4C55-95A0-22751AB62F3E
    System Information:
    	Machine Name = DESKTOP-K2CP43S
    	Manufacturer = Hewlett-Packard
    	Model = HP ZBook 17
    	HostOSArchitecture = x64
    	FirmwareType = PCAT
    	BiosReleaseDate = 20180808000000.000000+000
    	BiosVendor = Default System BIOS
    	BiosVersion = L70 Ver. 01.44
    	HostOSVersion = 10.0.17134
    	HostOSBuildString = 17134.1.amd64fre.rs4_release.180410-1804
    	TargetOSBuildString = 10.0.17763.345 (rs5_release_svc_prod2.190213-1831)
    	HostOSLanguageId = 1033
    	HostOSEdition = Professional
    	RegisteredAV = 
    	FilterDrivers = 
    	UpgradeStartTime = 3/17/2019 10:57:24 PM
    	UpgradeEndTime = 3/18/2019 1:53:16 AM
    	UpgradeElapsedTime = 02:55:52
    	ReportId = 82DD3C30-D6F9-4FB5-94E9-3B896CFC20C2
    
    SetupDiag reports successful upgrade found.
    This appears to be a successful update as the last operation was: OOBEBoot and the result was: success

    All setupdiag runs now display a flash.
    Changing the directory produces results within the administrative command prompt box that are visible without an immediate close after it completes the results:


    Code:
    C:\>cd users\a
    
    C:\Users\a>cd downloads
    
    C:\Users\a\Downloads>setupdiag
    
    SetupDiag v1.6.0.0
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    Searching for setup logs...
    Found C:\Windows\Panther\setupact.log with update date 3/18/2019 1:53:16 AM to be the correct setup log.
    
    Gathering baseline information from setup logs...
    
    SetupDiag: processing rule: CompatScanOnly.
    ...No match.
    
    
    SetupDiag: processing rule: PlugInComplianceBlock.
    ...No match.
    
    
    SetupDiag: processing rule: BitLockerHardblock.
    ...No match.
    
    
    SetupDiag: processing rule: VHDHardblock.
    ...No match.
    
    
    SetupDiag: processing rule: PortableWorkspaceHardblock.
    ...No match.
    
    
    SetupDiag: processing rule: AuditModeHardblock.
    ...No match.
    
    
    SetupDiag: processing rule: SafeModeHardblock.
    ...No match.
    
    
    SetupDiag: processing rule: InsufficientSystemPartitionDiskSpaceHardblock.
    ...No match.
    
    
    SetupDiag: processing rule: CompatBlockedApplicationAutoUninstall.
    ...No match.
    
    
    SetupDiag: processing rule: CompatBlockedApplicationDismissable.
    ...No match.
    
    
    SetupDiag: processing rule: CompatBlockedApplicationManualUninstall.
    ...No match.
    
    
    SetupDiag: processing rule: HardblockDeviceOrDriver.
    ...No match.
    
    
    SetupDiag: processing rule: HardblockMismatchedLanguage.
    ..No match.
    
    
    SetupDiag: processing rule: HardblockFlightSigning.
    ..No match.
    
    
    SetupDiag: processing rule: DiskSpaceBlockInDownLevel.
    ..No match.
    
    
    SetupDiag: processing rule: DiskSpaceFailure.
    ..No match.
    
    
    SetupDiag: processing rule: PreReleaseWimMountDriverFound.
    ..No match.
    
    
    SetupDiag: processing rule: DeviceInstallHang.
    ...No match.
    
    
    SetupDiag: processing rule: BootFailureDetected.
    .No match.
    
    
    SetupDiag: processing rule: WinSetupBootFilterFailure.
    .No match.
    
    
    SetupDiag: processing rule: FindDebugInfoFromRollbackLog.
    .No match.
    
    
    SetupDiag: processing rule: AdvancedInstallerFailed.
    ..No match.
    
    
    SetupDiag: processing rule: AdvancedInstallerGenericFailure.
    ..No match.
    
    
    SetupDiag: processing rule: FindMigApplyUnitFailure.
    ..No match.
    
    
    SetupDiag: processing rule: FindMigGatherUnitFailure.
    ...No match.
    
    
    SetupDiag: processing rule: FindMigGatherApplyFailure.
    ..No match.
    
    
    SetupDiag: processing rule: OptionalComponentFailedToGetOCsFromPackage.
    ..No match.
    
    
    SetupDiag: processing rule: OptionalComponentOpenPackageFailed.
    ..No match.
    
    
    SetupDiag: processing rule: OptionalComponentInitCBSSessionFailed.
    ..No match.
    
    
    SetupDiag: processing rule: CriticalSafeOSDUFailure.
    ..No match.
    
    
    SetupDiag: processing rule: UserProfileCreationFailureDuringOnlineApply.
    ..No match.
    
    
    SetupDiag: processing rule: UserProfileCreationFailureDuringFinalize.
    ..No match.
    
    
    SetupDiag: processing rule: WimMountFailure.
    ..No match.
    
    
    SetupDiag: processing rule: WimMountDriverIssue.
    ..No match.
    
    
    SetupDiag: processing rule: WimApplyExtractFailure.
    ..No match.
    
    
    SetupDiag: processing rule: UpdateAgentExpanderFailure.
    .No match.
    
    
    SetupDiag: processing rule: FindFatalPluginFailure.
    ...No match.
    
    
    SetupDiag: processing rule: MigrationAbortedDueToPluginFailure.
    ...No match.
    
    
    SetupDiag: processing rule: DISMAddPackageFailed.
    ..No match.
    
    
    SetupDiag: processing rule: DISMImageSessionFailure.
    ..No match.
    
    
    SetupDiag: processing rule: DISMproviderFailure.
    ..No match.
    
    
    SetupDiag: processing rule: SysPrepLaunchModuleFailure.
    ..No match.
    
    
    SetupDiag: processing rule: UserProvidedDriverInjectionFailure.
    ..No match.
    
    
    SetupDiag: processing rule: FindSuccessfulUpgrade.
    ..
    SetupDiag reports successful upgrade found.
    This appears to be a successful update as the last operation was: OOBEBoot and the result was: success
    
    SetupDiag found 1 matching issue.
    
    SetupDiag results were logged to: .\SetupDiagResults.log
    Logs ZipFile created at: .\Logs_2.zip
    
    C:\Users\a\Downloads>

    The results that were displayed were dated March 2019.

    The March 2019 results had displayed no problem in the earlier code box.
    The September 2019 results had displayed a problem in the earlier code box.
    Somehow the software has scanned the March 2019 panther logs and displayed problems from September?

    How come the setupdiag software does not work properly without changing the directory?


    Code:
    C:\>cd users\a
    
    C:\Users\a>cd downloads
    
    C:\Users\a\Downloads>setupdiag


    Running setupdiag in clean boot or safe mode did not change the flash.
    Only changing the directory changed the flash.



    How do you troubleshoot the directory problem so that the link in
    https://docs.microsoft.com/en-us/win...rade/setupdiag
    can be clicked and it runs the software without a flash and displays results without having to change the directory?
    Last edited by zbook; 16 Oct 2019 at 20:08.
      My Computer


 

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