BEX event

RichardC · 10 Oct 2019

I wasn't sure where to go with this so here goes. I've used Cyberlink Media Suite for years. Until recently, I never had a problem. But since the latest cu, when I open PowerProducer6, it starts to open, freezes then it disappears. Obviously something is shutting it down. I checked Reliability History and it states that there was a BEX event. The faulting object was Producer6.exe. Not sure what to do. I checked Cyberlink forums but no help there. I'll attach a screenshot of the error report. If anybody has a clue what to do to fix this, it would be much appreciated.

dalchina · 10 Oct 2019

BEX = data exception - try adding the program to to a list of exceptions using this dialogue:

RichardC · 10 Oct 2019

I've already tried that, but windows wouldn't allow me to add it to the exception list. Windows said that the program had to run with DEP.
Maybe I should try to remove the last cu and see if it then runs.

dalchina · 10 Oct 2019

Thank you for your reply. Naturally it does help people here to state what you've already tried.

Some updates have been reported as causing problems (see article per update in News, and try Google). You can then hide (block) that update if necessary- tutorial available.

RichardC · 11 Oct 2019

I've been researching all over the place but no solutions. One thing I did notice is that in my original post there was an exception code of c0000409. This has something to do with buffer overflow or stack overflow or something like that. So it has to do with something Microsoft did with their updates, since I haven't added anything to my system or changed anything to my system. I even tried downloading a different dvd burner and when I opened it up to burn a dvd, it did the same thing. Any suggestions regarding the exception code problem?