Your Phone app not working

I was just recently shopping for a Bluetooth dongle. I'm a novice when it comes to this stuff. You undoubtedly no more about this that I do. I don't know if this will help, but I ran across a few general disclaimers regarding USB 2.0 vs USB 3.0 ports, radio interferance, etc.

see "Range, Compatibility, and FAQ

Amazon.com: Plugable USB Bluetooth 4.0 Low Energy Micro Adapter (Compatible with Windows 10, 8.1, 8, 7, Raspberry Pi, Linux Compatible, Classic Bluetooth, and Stereo Headset Compatible): Computers & Accessories

I am using a USB 3.0 port but I'm not having any problems other than call not being able to complete setup. Pairing works correctly and quickly and as I said, I can control my phone using my Mouse and Keyboard so obviously Bluetooth is working. It's just crappy programming of the Your Phone app that is causing this as it has caused setup problems (not call) for many other people.

I'll try a USB 2.0 port but that means I have to disconnect one of my printers, which is okay for a test but not a permanent solution. I have 4 USB 3 ports in the back and 2 USB 3 ports in the front.

Tried USB 2.0, no change, still fails.

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Ztruker said:

I am using a USB 3.0 port but I'm not having any problems other than call not being able to complete setup. Pairing works correctly and quickly and as I said, I can control my phone using my Mouse and Keyboard so obviously Bluetooth is working. It's just crappy programming of the Your Phone app that is causing this as it has caused setup problems (not call) for many other people.

I'll try a USB 2.0 port but that means I have to disconnect one of my printers, which is okay for a test but not a permanent solution. I have 4 USB 3 ports in the back and 2 USB 3 ports in the front.

Tried USB 2.0, no change, still fails.

Sent this in via Feedback Hub.

I have BLuetooth 4.00 Nano USB Adapter - I had a problem like you are having
Try going Update and Security -Troubleshoot - Bluetooth - (Find and fix problems with Bluetooth devices)

Also when trying to use make calls/Setup check your phone has a signal/Signal bars to make call
If I have my mobile on my desk I have no signal but if move it where I have a signal
I'm able to make calls on the Your Phone App

Ztruker said:

I am using a USB 3.0 port but I'm not having any problems other than call not being able to complete setup. Pairing works correctly and quickly and as I said, I can control my phone using my Mouse and Keyboard so obviously Bluetooth is working. It's just crappy programming of the Your Phone app that is causing this as it has caused setup problems (not call) for many other people.

I'll try a USB 2.0 port but that means I have to disconnect one of my printers, which is okay for a test but not a permanent solution. I have 4 USB 3 ports in the back and 2 USB 3 ports in the front.

Tried USB 2.0, no change, still fails.

Sent this in via Feedback Hub.

Forgive me for asking what may be a couple dumb questions, but I'm trying to learn as well before I go bluetooth.

Are you saying your still having the same Your Phone setup problems you had before you finally got it working, regardless of whether the bluetooth is in the picture?

Where is the USB 2.0 port. Is it clear line of sight? Can you use a USB 2.0 cable in the 3.0 port to not only mimic the 2.0 port, but also get distance between the dongle and the computer, or is this all irrelevant?

@xsteveuk. tried Bluetooth trouble shooter. It found and fixed something. I rebooted but still have same problem. Signal strength is okay. Not strong but good enough for me to make and receive calls (I tested this).

@kitpzyxmsir,

Are you saying your still having the same Your Phone setup problems you had before you finally got it working, regardless of whether the bluetooth is in the picture?

Sorry but your question doesn't make any sense. Please re-read my posts. Everything with Your Phone works perfectly except the Call setup which fails with the error message I posted.

Where is the USB 2.0 port. Is it clear line of sight? Can you use a USB 2.0 cable in the 3.0 port to not only mimic the 2.0 port, but also get distance between the dongle and the computer, or is this all irrelevant?

USB 2.0 ports are in the back of the PC. Bluetooth seems to work fine when plugged in there but gets the same error as when it's plugged into the top USB 3.0 port. Not sure what a USB 2.0 cable is but whatever it is, I don't have one. I do have a powered 4 port USB 2.0 adapter at work which I'm going to bring home to use on my system. It's a Lenovo K450 (See My Computer #1 for specs). I need some USB 2,0 ports up front where I can reach them and the K450 only has 4 in the rear, all of which are occupied.

Anyway, USB2/3, front or rear doesn't make any difference, get same failure for all of them.

Just a repeat of links I've already looked at. Thanks though.

Ztruker said:

Just a repeat of links I've already looked at. Thanks though.

This may specifically apply to only Samsung 10+ devices, but perhaps there is a similar structure for others brands?

I don't know if this will have any effect on the blue tooth issue, but I just ran across something that explains a lot and solves/simplifies, at least for me at the moment, the complicated, inconsistent "Your Phone Companion" problem.

The one thing that I couldn't understand was (when trying to complete the "connect to phone process"), that I was asked to open the "Your Phone Companion" on the phone, which was not possible, because it does not exist among the other installed apps in the android Apps folder.

The simple explanation is that, as explained below in I can't find the "Your Phone Companion" app icon in my app list after updating it on Galaxy S10e|S10|S10+ device | Samsung Support South Africa, for all intents and purposes, even though it still exists in Google play and among "Apps" in android settings, the "Your Phone Companion" android app has been replaced, by the "Link to Windows" app, which also, for reasoning that defies logic, does not reside in the apps folder, unless we accept the concept that these are "services', not apps.

"Link to Windows" is supported via a new update on the Galaxy S10e|S10|S10+ device and you can continue to use the features and functions of the previous "Your Phone Companion" app with "Link to Windows".

A google search reveals "If you have the Link to Windows app on your Android phone, you can check this by going to Settings > Advanced Features > Link to Windows." Once there, toggle it on.

This initiates a series of prompts leading to the syncing of the phone and computer.

As reported, it should also appear in the Quick Panel Menu, but not on my device

Attachment 267706

Note: "Cross-device copy and paste requires the exchange of data between your PC and Android phone. If you’ve allowed your devices to sync over mobile data, and you’re not connected to a Wi-Fi network, then copy and paste will use data. If this setting is turned off, you’ll only be able to copy and paste when both your Android phone and PC are connected to a Wi-Fi network.

If you have the Link to Windows app on your Android phone, you can check this by going to Settings > Advanced Features > Link to Windows and toggle Use mobile data."

I have You Phone Companion app 1,20012.121.0-prod on My Moto G4 running Android 7.0. Still not working, as described above.

Ztruker said:

I have You Phone Companion app 1,20012.121.0-prod on My Moto G4 running Android 7.0. Still not working, as described above.

Did the call feature ever work on that phone? Weird you can't get that portion working. It almost sound like the feature isn't supported.

BTW I did an OS reinstall last week and I was able to reinstall my Samsung Galaxy Note 9 without issue or feature loss. The OS reinstall was due to user error and nothing to do with Phone issues.