Can't run some programs. Recent update is suspect

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  1. Posts : 41
    Windows 10 Pro
       #1

    Can't run some programs. Recent update is suspect


    I recently (Sept 14th) ran Windows update to get the latest cumulative updates. Since then, I can't start the following programs

    BlueStacks android emulator - opens with error
    BlueStacks installer - starts (shows in task manager) then exits with no window, or notification
    Logitech Options - same as bluestacks installer
    Logitech Options installer - same as bluestacks installer
    Age of Empires II (2013) (This one is suspected as a symptom, but not verified) - opens, then crashes to desktop

    All of these items worked fine as recently as Sept 9th. If I switch to the only other admin user account on the PC, the first 4 run with no issues. AoE II is on Steam, and I didn't login my Steam account on that user, hence not verified.

    As a potential solution, I tried to run system restore to a date before the updates, and received the two following errors:
    0x8007045b (When run from Windows desktop)
    0x8007007e (When run from Windows RE)

    My user folders (eg Documents, Download, Music, Videos, etc) are all junctioned to a different drive using mklink, so creating a new account, and switching everything over would be an annoyance that I'd like to prevent, if I can.

    Any help on fixing the corruption, and/or getting system restore to actually work would be awesome! (System restore is unimportant, if main issue can be resolved)

    troubleshooting steps tried so far:
    *simple reboot - of course this didn't work
    *chkdsk /f (all drives) - No issues found
    *sfc /scannow - Found issues, but could not repair
    *dism /online /cleanup-image /restorehealth - completed successfully
    *another sfc /scannow - found, and repaired corrupted files, but didn't resolve the issues
    *tested executables from another admin account - Ran fine
    *Attempted System restore from in Windows - See errors above
    *Attempted system restore from widnows RE - See errors above
    *Scans with malwarebytes - nothing found
    *Scans with Comodo antivirus - nothing actually malicious found (It always finds my remote access software.)
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  2. Posts : 35,403
    Win 10 Pro (21H2) (2nd PC is 21H2)
       #2

    Hi, a number of people have encoutered problems with specific programs after recent updates.

    I suggest you try uninstalling the updates and see if that helps.
    Note: you would then need to 'hide' (block) the updates (see tutorial here or 3rd party prog WUMT for example) to stop them being reinstalled.

    and/or getting system restore to actually work
    - System restore sadly is recognised as being likely to fail when restoring.

    tenforums members often recommend the routine use of disk imaging (Macrium reflect e.g.) - not the same thing at all, but strongly recommended.

    Age of Empires II
    - try using Troubleshoot compatibility on the installer via rt click.
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  3. Posts : 522
    Windows 10 Pro x64, Windows 8.1 Pro x64, Windows 7 Ultimate x64 SP1
       #3

    Are you getting any errors in the Event Viewer?
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  4. Posts : 41
    Windows 10 Pro
    Thread Starter
       #4

    @dalchina I knew you'd say that about system restore... I've never had any kind of positive experience with system restore... ever.

    Also, you are a life saver! I was able to uninstall 3/4 of the updates that were installed on the 14th, then restarted, telling WUMT to set updates to notify, instead of automatic.

    Uninstallation of those, and a restart resolved the problem immediately! I'll reinstall them one at a time to see which one caused it, and then remove the offending one, and hide/block it from future updates.

    As for how updates are installed, do you recommend any specific setting? (as opposed to Notify?)
    @pbcopter yes i had errors in event viewer for each instance of app failure that pointed to d3d9.dll, but I knew directx 9 was not the cause, because they ran fine in another user.

    Edit: I see this site doesn't like pasting text from notepad. Turns it into one big block of text. lol
    Last edited by jasoncollege24; 18 Sep 2019 at 13:46. Reason: Fixing text formatting
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  5. Posts : 35,403
    Win 10 Pro (21H2) (2nd PC is 21H2)
       #5

    Hi, this sounds as if it's getting interesting... er.. should that be worrying.. I've already seen reports of 3 or 4 other programs suddenly being incapable of installation after these updates.

    This needs flagging to MS - via the Feedback Hub app (win key + f)- when you've identified the particular update - if you would.

    WUMT has an option to hide the updates if they are seen to be available. Perhaps with Notify set, then running WUMT you could use that when the update notification appears- I've not had reason to try it.
    - also:
    Hide or Show Windows Updates in Windows 10

    Note: You can also use the group policy editor to set various aspects of Windows Updates including Notify and feature update deferral (that delay is also in Setttings, but seems to be greyed out if you use the GP editor)

    Notepad:
    Here is some text typed in Notepad
    - just CTRL A,C,V
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  6. Posts : 522
    Windows 10 Pro x64, Windows 8.1 Pro x64, Windows 7 Ultimate x64 SP1
       #6

    jasoncollege24 said:
    @dalchina I knew you'd say that about system restore... I've never had any kind of positive experience with system restore... ever.

    Also, you are a life saver! I was able to uninstall 3/4 of the updates that were installed on the 14th, then restarted, telling WUMT to set updates to notify, instead of automatic.

    Uninstallation of those, and a restart resolved the problem immediately! I'll reinstall them one at a time to see which one caused it, and then remove the offending one, and hide/block it from future updates.

    As for how updates are installed, do you recommend any specific setting? (as opposed to Notify?)
    @pbcopter yes i had errors in event viewer for each instance of app failure that pointed to d3d9.dll, but I knew directx 9 was not the cause, because they ran fine in another user.

    Edit: I see this site doesn't like pasting text from notepad. Turns it into one big block of text. lol
    For the failures that indicated d3d9.dll, I took d3d9.dll from the previous build and placed it in the folder where the failed program's executable resides. This allowed the program to work properly for me. Just my experience.

    This occurred for NordVPN and Logioptions and adding the older d3d9.dll fixed the issue. I can only hope that Microsoft or the software vendors will resolve this in the near future.
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  7. Posts : 35,403
    Win 10 Pro (21H2) (2nd PC is 21H2)
       #7

    Good analysis. Could you perhaps upload that dll (if it's identical in all cases)?
    I can well imagine we'll get further reports of this here.

    Also this needs flagging up via the Feedback Hub app.

    Thanks.
      My Computers


  8. Posts : 41
    Windows 10 Pro
    Thread Starter
       #8

    @dalchina I haven't had a chance to mess with it yet, so haven't isolated the particular update. I use feedback hub kinda often, so this will definitely go there, once I isolate the specific update.

    @pbcopter I have multiple valid copies of directx9 offline installers saved on an external hard drive (each one including previous updates). I reinstalled it, before taking the advice of uninstalling updates, and that didn't resolve the issue.

    pbcopter said:
    For the failures that indicated d3d9.dll, I took d3d9.dll from the previous build and placed it in the folder where the failed program's executable resides. This allowed the program to work properly for me. Just my experience.
    You're saying you did this, after the recent updates caused similar problems for you, and it resolved it? How is this different than than reinstalling DirectX 9?

    - - - Updated - - -

    Looks like it was the Cumulative update for Windows (KB4515384) that caused this problem. All other updates work as intended.

    I've just provided feedback on the feedback hub, adding to a post where someone else nailed the d3d9.dll issue. They included a short list of programs/apps that failed to launch, or otherwise crashed because of d3d9.dll.

    In my feedback, I added mine to the list, and allowed MS to record, and take diagnostics, as I reproduced the crashes. Hopefully they will be able to get this handled in quick fashion.

    If this happens to others after these recent updates, that KB listed above is the one to remove. :)

    Edit: oh and as far as the text formatting issue I'm having when pasting from notepad, it's actually notepad++ but still not sure why it's having that issue. Enter is set to add CR/LF (the way Windows does in notepad)
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  9. Posts : 35,403
    Win 10 Pro (21H2) (2nd PC is 21H2)
       #9

    Thanks! - and perhaps you could add to the comments following the News article - maybe Brink will add it as an issue.
    Cumulative Update KB4515384 Windows 10 v1903 build 18362.356 Sept. 10
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  10. Posts : 41
    Windows 10 Pro
    Thread Starter
       #10

    Looks like it's not entirely resolved... After figuring out which update caused it, i uninstalled the update, and rebooted. Now any tie I click on my Start button, i get a critical error stating my start menu isn't working, and that windows will try to fix it on next sign in. I sign out, and back in, and still same error on all my user accounts. A full reboot didn't resolve it either.

    I've turned windows updates back on, and letting it update again. After that, i will try removing that update, and hide it to see if that fixes it... Unless you have other ideas?
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