Windows 10 contacts no longer available when faxing via HP Fax


  1. Posts : 58
    Windows 10
       #1

    Windows 10 contacts no longer available when faxing via HP Fax


    I have been faxing to .contacts, from Word, using the HP Fax installed. In order to fax from both of my computers, I moved the contacts from C:\Users\mypc\Contacts to a folder on my network drive. I then ran shell:contacts to display the default location using the location tab on the resulting properties setting, and changed the default to my network drive folder.

    Having continual problems with my IP address changing for my network drive using the dynamic option, I changed it to a static IP address. Having changed my settings, the network drive is displaying on my windows network, however when I open the HP Fax option on Word now, all of the previous contacts are missing. I checked the C:\Users\Mypc\contacts and my network contacts drive folder and both still contain all of the contact files, however I cannot get them to display when sending an HP Fax as before I changed the IP of the network drive.

    From the Fax contacts page selections, I can display the printer's fax phonebook and recent faxes, however the fax contact option is blank, which previously displayed the Windows contacts from the default folder.

    As I did previously, I assumed I had to change the default location again, which I did before by running shell:contacts which previously opened up the contacts and properties which provided the location tab. However when I now run shell:contacts, I get a message that an app has not been set as a default for this. I haven't a clue what app would be needed to display the shell:contacts, but without one, it will not open.

    The current default app now set up is an app called Windows Contacts, which apparently does not do the trick. As it is the only option, along with searching the MS Store, I am lost as to what is needed here.

    I'm sure it has something to do with the new IP address of the network drive, but I would sure like to know what. Thanks,
      My Computer


  2. Posts : 58
    Windows 10
    Thread Starter
       #2

    Lost Contacts on my HP Fax device


    Never mind. Was looking for the location tab under properties, which no longer displayed, but finally found a search article about changing it in the registry. Found the path there was still set to the old IP address for my network drive. Changed that to the new IP address and behold, there were my contacts again. Simple, but spent hours trying to find this, with zero responses on both Windows and HP Forums. Again, I am about 1 for 150 on valid responses on forums. Anyway, if anyone else has this problem, here is the Registry path to these shell settings.....


    HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders
      My Computer


 

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