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  1. Joined : Aug 2015
    Posts : 1
    Windows 8.1
       07 Aug 2015 #1

    Windows 10 - poor customer support and lack of media player


    I tried Windows 10 but first, I could not download my CD music to my MP3 player. Next I tried it with my Photoshop Elements and Photoshop CS5. It warned me not all components are supported.

    As a photographer, I rely on Photoshop. Windows really messed up with this so called "up grade" You can put lipstick on a pig, but it is still a pig!

    I have always been against Apple but this is the best Microsoft can do I am changing. There is no customer support live, just links to self help. My guess is unless they make some very quick changes, their customer base will drop considerably. Sell your Microsoft stocks!

    Rob Langlois,
    PhotoMagic Creatons
      My System SpecsSystem Spec


  2. Joined : Apr 2014
    Posts : 3,317
    W10 Pro x64/W7 Ultimate x64 dual boot main - W10 Pro Insider Preview/W7 Pro x64 - remote pc
       07 Aug 2015 #2

    Lack of What? Depends on which edition you tried upgrading to! Oh Welcome to the Ten Forums by the way! Travenston0

    Upon looking over Windows 8 a few years back and finding WMPlayer was gone from the Home version while I would likely if then going for 8(ha ha ha ha hardy har har no way hose') would have had to download WMP 13 separately as I have always set WMP since it was first seen only as a separate download until Vista came along as the default player. 8 Pro and later however have the newer versions plus 10 now sees a Windows DVD Player if you look more closely at the Start>All Apps!

    Click image for larger version. 

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    The Pro editions of 8, 8.1, and now 10 have WMP as well as 10 now seeing a separate dvd player since WMP no longer supportd dvd or video playback with MS saying there are already too many media players?! So this is what you get like it or not!
      My System SpecsSystem Spec


  3. Joined : Aug 2015
    Posts : 610
    W10
       07 Aug 2015 #3

    I think I read that at least for some users Microsoft does offer a DVD playback program, anyway, I have not investigated for whom exactly.

    If the Media Player you want is Windows Media Player, then this can be installed, maybe after downloading it from the Microsoft website. I did not even have to do that - it was (still) there after the upgrade.

    As for Photoshop Elements and CS: When you just use it, does it work, or are there functions, which are broken? I remember seeing the same message with CS3 some years ago when I did the upgrade to Windows 8 and in fact it is working without problems for me.

    Anyway, the Get Windows 10 upgrade tool should have warned you about these problems. Just try Photoshop and remember that after your upgrade you have 30 days to switch back to your old version of Windows, if that is what you want. After these 30 days, switching back no longer is possible.
    Last edited by Joergi; 07 Aug 2015 at 08:33.
      My System SpecsSystem Spec


  4. Joined : Aug 2015
    Posts : 11
    Windows 10
       07 Aug 2015 #4

    You can always use VLC Media Player
      My System SpecsSystem Spec


  5. Joined : Apr 2014
    Posts : 3,317
    W10 Pro x64/W7 Ultimate x64 dual boot main - W10 Pro Insider Preview/W7 Pro x64 - remote pc
       07 Aug 2015 #5

    Well one thing I will say about Photoshop is that it is a 3rd party software not anything MS where the initial upgrade here wouldn't even allow much of anything such as drivers and the apps for expansion cards sound and tv tuner card as well as the antivirus software I have a lifetime subscription to! Finally it to the point where I simply upgraded over the upgrade and that in effect became a repair install of 10 to get things on that apparently didn't go on fully the first time around as far as seeing 10 go on! That was after several fails mainly due to having the two storage drives still plugged while the 7 host drive not presently however was unplugged for the temp copy of 7 to be upgraded over.

    What does tell you? "Upgrades can be BUGGY"! in simple terms! If I saw a bugged up 10 when it went over a brand new fresh copy of 7 with absolutely no clutter in the registry or a million temp folders accumilated where does that anyone else who upgraded over their previous version that had been in use for some time? BUGGED UP BUGGIER THEN BUGGY most likely! Gee get a free upgrade and for the novice user the MS joke was just pulled on you! Now you have to start all over from scratch because a clean install that should have been seen in the first place as it has mainly for every other previous version now needs to go on! Backup your things!
      My System SpecsSystem Spec


  6. Joined : Aug 2015
    Posts : 610
    W10
       07 Aug 2015 #6

    Sure you should backup your things before starting something huge like an OS upgrade. For me the upgrade went smoothly, just like for millions other users as well.
      My System SpecsSystem Spec


  7. Joined : Apr 2014
    Posts : 3,317
    W10 Pro x64/W7 Ultimate x64 dual boot main - W10 Pro Insider Preview/W7 Pro x64 - remote pc
       07 Aug 2015 #7

    I had created a System Image Backup in case I needed to upgrade over the previously seen 7 host drive if the fast temp install of 7 on the planned second OS drive didn't go through. After the several tries including the do it now option seen when running the MC tool was set to go on the first 7 drive it failed one more time!

    The first clean install of 7 replaced a clone of the 7 host drive for the upgrade to bring everything together but due to storage drives and boot files, temp folders ending up on the wrong drives I first assumed the cloned 7 was another problem. By that time i had found out the second drive wasn't bootable on it's own despite the 7 host already being unplugged and a boot entry for the second temp install of 7 was added in the original's BCD,

    10 decided to place the boot files on one drive and the temp install folders on the other storage drive since those two were Sata 3 drives while the 7 and 10 drives are Sata II. Following the second clean install of 7 to the second drive 10 suddenly decided to play normal and went right on to upgrade over that second install of 7 but despite that nice and clean fresh 7 system registry to work with 10 had another dirty trick to pull. It came out BUGGY AS ALl..... !!!

    As for backing things up here I backup as I go along as well as create an occasion system image for any emergencies and why there were two not one 1tb storage drives with one first used for system images and later when not seeing any OS on the second drive and having had a Linux distro on the front half of the drive it had been split in two until prepping for 10. I also have both editions of Home as well as Pro saved as ISO images for ready write to flash drive or if needed blank dvds while everything with 10 so far is leaning towards usb.
      My System SpecsSystem Spec


  8. Joined : Aug 2015
    Posts : 610
    W10
       07 Aug 2015 #8

    The more your system is away from that of a mainstream user the more likely will you run into trouble. This is true more or less always and also during this upgrade.

    For now just install Media Player and test Photoshop. Should you run into trouble, report back and we will see, what we can do.
    Last edited by Joergi; 07 Aug 2015 at 11:56.
      My System SpecsSystem Spec


  9. Joined : Apr 2014
    Posts : 3,317
    W10 Pro x64/W7 Ultimate x64 dual boot main - W10 Pro Insider Preview/W7 Pro x64 - remote pc
       07 Aug 2015 #9

    If you have the Pro edition not the Core or Home edition of 10 on you won't need to worry about downloading anything but simply go in and set up WMP 15 or whichever number it is now since 8 was 13 as well as seeing the Windows DVD Player in at the bottom of the All Apps portion of the Start menu. I can't tell you how well that works yet since I haven't had a chance to try that out yet. I know he WMP however will not play video files as well as having lost dvd support for 8.

    One reason I simply skipped over 8 and 8.1 besides the Start menu seeing only METRO Mares! was how MS decided to strip WMP right out of the Home edition with a lame excuse after it was brought as an included feature with Vista and continued on with 7. I can imagine a good number of people were suddenly uttering "choice words" at all that! "rag a freaking rocus lame move brain dead wonders blah blah blah "
      My System SpecsSystem Spec


  10. Joined : Aug 2015
    Posts : 610
    W10
       07 Aug 2015 #10

    Windows Media Player is working fine for me with Windows 10. If you run into codec problems, make sure that the missing codec actually is installed; however, for me what comes with WMP by default, can play close to everything I have. The few AVIs with strange content can be converted using ffmpeg, if you really need them.
      My System SpecsSystem Spec


 
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