options for recovery of third party software unexpected win reboot

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  1. Posts : 26,008
    windows 10 professional version 1607 build 14393.969 64 bit
       #1

    options for recovery of third party software unexpected win reboot


    Third party software was open and windows rebooted (unexpected windows upgrade).

    Upon reboot the third party software displayed prompts to save the documents.

    The documents had been saved so new saves were not performed.

    The third party software (turbo tax) can no longer find any of the documents.

    The PDF files are also missing.

    Backup images with macrium were not available.

    What methods are available to recover the files that should have been saved within the turbo tax software?
      My ComputerSystem Spec

  2.    #2

    Its possible everything is there but the upgrade has changed permissions on some things check permission were you save and load files
      My ComputerSystem Spec


  3. Posts : 26,008
    windows 10 professional version 1607 build 14393.969 64 bit
    Thread Starter
       #3

    File explorer is checked to display hidden files and the files were not displayed.
    Everything (search) also did not display the files.
    How do you check permissions?
    (typically Everything displays everything on the drive?)
      My ComputerSystem Spec

  4. RichardC's Avatar
    Posts : 189
    windows10 home v1903 OS build 18362.239
       #4

    My first option would be to download Ultra Search. I use it instead of windows search. It's great. Just check folders and files and enter *.pdf and hit enter. Lots will come up but you might be able to sift through them to see if they are there. Another choice might be Recuva. It searches for files that were deleted but might be able to bring them back if they haven't been written over. Just a thought.
      My ComputerSystem Spec


  5. Posts : 26,008
    windows 10 professional version 1607 build 14393.969 64 bit
    Thread Starter
       #5

    If software is downloaded and installed now can't it overwrite files?
    Can or should Ultrasearch and recuva be installed on the problematic computer?
    Had you used recuva via a flash drive instead of a download and install?
      My ComputerSystem Spec

  6. Bree's Avatar
    Posts : 11,612
    10 Home x64 (1903) (10 Pro on 2nd pc)
       #6

    zbook said: View Post
    Had you used recuva via a flash drive instead of a download and install?

    There is a portable version of Recuva. It's also included in KyHi's recovery drive.

    Recuva - Portable version
      My ComputersSystem Spec



  7. Posts : 26,008
    windows 10 professional version 1607 build 14393.969 64 bit
    Thread Starter
       #7

    Recuva portable was just downloaded to another computer.
    It was not installed and is in the downloads folder.
    Do you drag and drop to a flash drive or do you download and not install on the problematic computer? Or does it not alter the drive or software so either method?
      My ComputerSystem Spec

  8. SIW2's Avatar
    Posts : 576
    trying to install win10
       #8

    You are better runing it from a different OS - if you have more than one OS installed on that machine.

    Otherwise, use boot media.
      My ComputerSystem Spec

  9. Bree's Avatar
    Posts : 11,612
    10 Home x64 (1903) (10 Pro on 2nd pc)
       #9

    zbook said: View Post
    Recuva portable was just downloaded to another computer....
    You should boot the problematic computer from a USB, such as a recovery drive or a Macrium rescue drive. If you unzip the Recuva portable to a folder on the usb you'll boot from then you can run Recuva from the command prompt. Here's one I booted from a Windows 10 Recovery drive USB.

    Click image for larger version. 

Name:	Recuva portable on recovery drive.jpg 
Views:	3 
Size:	1.14 MB 
ID:	237111

    (you can see from the dates that this is one I had prepared some time ago, just in case )
      My ComputersSystem Spec


  10. Posts : 26,008
    windows 10 professional version 1607 build 14393.969 64 bit
    Thread Starter
       #10

    Does anything happen to the potentially recoverable files during each reboot?
    The computer is expected to have a normal boot.
    How come using Kyhi is needed?
    Why not use recuva from the downloads folder? or possibly USB?
      My ComputerSystem Spec


 
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