New
#1
photo app gives me helpmsg 2182
I have been at this for months. My Photo app tile stopped working so I did a reset which deleted all my 50 people and 8000 faces in people section. It now only finds a dozen people. I have done troubleshooter, fix, reset, uninstall.reinstall the photo app dozens of times and the Microsoft store app, sfc scannow, DISM and followed all I can in various help forums. If I run the troubleshooter in photos and follow to the end it says there is an issue with Bits..turned it off and back on..restarts ..still same result. I am not a pro but can follow directions. All else works fine and I am not comfortable touching the registry. Does anyone else have any suggestions to get this photo app people section to get back to working?
does this help?
Source
Microsoft.Photos.exe
Summary
Stopped responding and was closed
Date
6/6/2019 8:19 AM
Status
Report sent
Description
A problem caused this program to stop interacting with Windows.
Faulting Application Path: C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2019.19051.12930.0_x64__8wekyb3d8bbwe\Microsoft.Photos.ex e
Problem signature
Problem Event Name: MoAppHang
Package Full Name: Microsoft.Windows.Photos_2019.19051.12930.0_x64__8wekyb3d8bbwe
Application Name: praid:App
Application Version: 2019.19051.12930.0
Application Timestamp: 5ceee186
Hang Signature: 7bee
Hang Type: 4194312
OS Version: 10.0.18362.2.0.0.768.101
Locale ID: 1033
Additional Hang Signature 1: 7bee9400f63bde1aba314b81b9d9a013
Additional Hang Signature 2: 99b0
Additional Hang Signature 3: 99b0ad95a979b3ce0532e786613b3649
Additional Hang Signature 4: 9dc2
Additional Hang Signature 5: 9dc2bd63c64b2e11938d2a206cc9e6af
Additional Hang Signature 6: c0ec
Additional Hang Signature 7: c0ec4f19a64bba79aebe4d46c825f2c2
Extra information about the problem
Bucket ID: 40b0a722b63bf13b9c87ecbaa9730b1e (2055872041368881950)
Last edited by oldbob2; 07 Jun 2019 at 14:56.