Windows 10 error (cannot open Office 365 files or Adobe pdf files)


  1. Posts : 4
    Windows 10 Version 1809 OS build 17763.437
       #1

    Windows 10 error (cannot open Office 365 files or Adobe pdf files)


    Hi, may I ask for help to resolve this issue please, as I am unable to open any Office 365 or Adobe PDF files on my laptop, currently as seen in image attachment windows-error-ss-1.

    Two days ago, I attempted to fix my touchpad which was not working and the fix worked. During this restart it began a Disk C repair for which I received no notification so this came as a surprise. Once completed, Avast Premium opened up and said the Disk had been repaired successfully.

    Next, I had uninstalled Avast Premium as the free trial had just expired. Now, when I attempt to open any docx, ppt, csv, or pdf it states the following error:

    Windows cannot find 'C:\Users/ryana\Desktop\FILE NAME.docx'. Make sure you typed the name correctly, and then try again.

    Possible solutions so far:

    1. Looked into taking ownership the files but there was no issue (owned by myself not System)
    2. Performed clean boot
    3. Ran Malware Bytes, CCleaner, RogueKiller, Advanced SystemCare to find the issue:
    - CCleaner displayed the following message:
    The Application referenced at: C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\igfxEM.exe could not be located. These references are often left behind after uninstalling software.

    - RogueKiller found some issues as seen in image attachment windows-error-ss-2

    4. Run the System File Checker tools (no issues found)

    C:\WINDOWS\system32>DISM.exe /Online /Cleanup-image /Restorehealth
    Deployment Image Servicing and Management tool
    Version: 10.0.17763.1
    Image Version: 10.0.17763.437
    [==========================100.0%==========================] The restore operation completed successfully.
    The operation completed successfully.

    C:\WINDOWS\system32>sfc /scannow
    Beginning system scan. This process will take some time.
    Beginning verification phase of system scan.
    Verification 100% complete.
    Windows Resource Protection did not find any integrity violations.

    Any ideas? I appreciate your time and help with this.

    Thanks,
    Ryan

    Windows 10 error (cannot open Office 365 files or Adobe pdf files)-windows-error-ss-1.jpg

    Windows 10 error (cannot open Office 365 files or Adobe pdf files)-windows-error-ss-2.jpg
      My Computer

  2. Samuria's Avatar
    Posts : 6,110
    windows 10
       #2

    Welcome to the forum. Its possible somethings have been corupted all the files the system cant find can you see them in explorer and are they normal size not 0 bytes. Is it the same if you open pdf reader or word and try and load the files
      My Computer


  3. Posts : 4
    Windows 10 Version 1809 OS build 17763.437
    Thread Starter
       #3

    Samuria said:
    Welcome to the forum. Its possible somethings have been corupted all the files the system cant find can you see them in explorer and are they normal size not 0 bytes. Is it the same if you open pdf reader or word and try and load the files
    Hi, thank you. Yes, the files are normal size in file explorer. And I just noticed that PDF's will open in the Adobe Touch Reader software that is on my laptop. And the docx files open with Wordpad and are editable. Interesting... so that means it is a permissions issue with Office 365 and Adobe Acrobat Reader? I appreciate your input.

    Thank you,
    Ryan
      My Computer


  4. Posts : 4
    Windows 10 Version 1809 OS build 17763.437
    Thread Starter
       #4

    Any thoughts? I appreciate your time.

    Thank you,
    Ryan
      My Computer


  5. Posts : 4
    Windows 10 Version 1809 OS build 17763.437
    Thread Starter
       #5

    Problem solved with a system restore.

    Thanks anyways!
      My Computer


 

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