Autoplay Media Studio 8.5 won't work

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  1. Posts : 7
    Windows 10
       #1

    Autoplay Media Studio 8.5 won't work


    Here is my problem:
    I have had Autoplay Media Studio 8.5 installed on this PC for a long time and now all of a sudden it won't work. Something appears to be blocking it from running or intercepting it and shutting it down. AMS 8.5 is a program for creating other programs which creates an autorun.exe to do so. In troubleshooting I have found that the autorun.exe starts but then stops before completing. Created apps will run on another machine, but not on this one. And apps created on another machine will not run on this machine but will on others. Below is what I see in the event logs.

    Do you think an in place upgrade will fix this Problem?

    Faulting application name: autorun.exe_AutoPlay Media Studio Runtime, version: 8.5.1.0, time stamp: 0x56e6f3d6

    Faulting module name: autorun.exe, version: 8.5.1.0, time stamp: 0x56e6f3d6

    Exception code: 0xc0000005

    Fault offset: 0x000fbada

    Faulting process id: 0x346c

    Faulting application start time: 0x01d4fbac3f5cf8d2

    Faulting application path: C:\Users\Lee\Documents\AutoPlay Media Studio 8\Projects\Example_TestMe\CD_Root\autorun.exe

    Faulting module path: C:\Users\Lee\Documents\AutoPlay Media Studio 8\Projects\Example_TestMe\CD_Root\autorun.exe

    Report Id: 0843e184-080c-4ea4-9a27-5ee820ec6d57

    Faulting package full name:

    Faulting package-relative application ID:
    Last edited by Brink; 28 Apr 2019 at 11:38. Reason: moved to new thread
      My Computer


  2. Posts : 68,954
    64-bit Windows 11 Pro for Workstations
       #2

    Hello @LeeBos, and welcome to Ten Forums.

    I'm afraid a repair install will not help with a 3rd party software issue.

    You might post this issue in the Software forum area to see if someone may be able to help with it.
      My Computers


  3. Posts : 31,660
    10 Home x64 (22H2) (10 Pro on 2nd pc)
       #3

    LeeBos said:
    ... Something appears to be blocking it from running or intercepting it and shutting it down. AMS 8.5 is a program for creating other programs which creates an autorun.exe to do so. .... Created apps will run on another machine, but not on this one...

    My first suspicion would be that 'this one' has Controlled Folder Access turned on.
    Enable or Disable Controlled Folder Access in Windows 10 | Tutorials
      My Computers


  4. Posts : 7
    Windows 10
    Thread Starter
       #4

    Brink said:
    Hello @LeeBos, and welcome to Ten Forums.

    I'm afraid a repair install will not help with a 3rd party software issue.

    You might post this issue in the Software forum area to see if someone may be able to help with it.
    I forgot to mention, booting into Safe Mode allows the program to function correctly. I don't think the third party app is broken but rather something in Windows 10 is blocking it.

    - - - Updated - - -

    Bree said:
    My first suspicion would be that 'this one' has Controlled Folder Access turned on.
    Enable or Disable Controlled Folder Access in Windows 10 | Tutorials
    Turning it to Off did not fix the problem. Actually it was already Off. Turning it On produced an error telling me access was denied.
      My Computer


  5. Posts : 42,988
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #5

    That is one remarkably expensive piece of software:
    Autoplay Media Studio 8.5 won't work-1.jpg

    I'm sure it must be well supported- have you tried contacting Indigo Rose's support?
      My Computers


  6. Posts : 7
    Windows 10
    Thread Starter
       #6

    dalchina said:
    That is one remarkably expensive piece of software:
    Autoplay Media Studio 8.5 won't work-1.jpg

    I'm sure it must be well supported- have you tried contacting Indigo Rose's support?
    I no longer have an active support license, so no direct support from the developers. But I have posted to the Forums.

    And I don't think it's an AMS 8.5 fault, but something on this particular laptop since it works on my desktop.
      My Computer


  7. Posts : 68,954
    64-bit Windows 11 Pro for Workstations
       #7

    It won't hurt anything to try a repair install if you wanted to.
      My Computers


  8. Posts : 7
    Windows 10
    Thread Starter
       #8

    dalchina said:
    That is one remarkably expensive piece of software:
    Autoplay Media Studio 8.5 won't work-1.jpg

    I'm sure it must be well supported- have you tried contacting Indigo Rose's support?
    I no longer have an active support license, too expensive. But I have poster to the AMS forums.

    And I don't think it's an AMS 8.5 problem as it works on my desktop. Something on this laptop is stopping it.

    - - - Updated - - -

    Brink said:
    It won't hurt anything to try a repair install if you wanted to.
    Thanks, I'll do an image backup first then try.

    - - - Updated - - -

    A full image backup took almost 20 hours.

    After that I performed a Clean Boot disabling all but Microsoft services. AMS 8.5 still not working correctly. So I guess one could conclude it is a Microsoft service that's killing AMS 8.5 preview and apps from running.

    Is this a good assumption?
      My Computer


  9. Posts : 68,954
    64-bit Windows 11 Pro for Workstations
       #9

    It could be, but could also still be an issue with the software on that computer for some reason.
      My Computers


  10. Posts : 7
    Windows 10
    Thread Starter
       #10

    Brink said:
    It could be, but could also still be an issue with the software on that computer for some reason.
    Well, just finished the repair-install. It did not solve the problem.

    There must be a way to find what is stopping the autorun.exe created by AMS 8.5 only.
      My Computer


 

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