Page 2 of 4 FirstFirst 1234 LastLast
  1.    05 Aug 2015 #11
    Join Date : Aug 2015
    Montreal
    Posts : 36
    Windows 10 Pro 64-bit

    Are you guys all using Home?

    I have Windows 10 Pro, 64 bit. Installed the Netflix app on Saturday and it has been working flawlessly since (used it last yesterday night).

    From what I hear, Netflix has pretty good support - you can chat with them right from your favourite browser. Perhaps give them a shout and report back here?

    Hope you guys get it fixed. 1080p and 5.1 sound are glorious.
      My ComputerSystem Spec
  2.    05 Aug 2015 #12
    Join Date : Aug 2015
    Posts : 3
    W10 64-bit

    I'm using Home, too.

    I found this Reddit post where the problem is discussed. One of the replies:
    Just had a nice chat with one in the support line that contacted me further to the tech support. And they are aware that a big part of new W10 users are having problems and they know the app is inconsistent right now and will face different problems on W10.They are aware and they are in process of doing a new build to push out so keep an eye out.
    In other words if you want to enjoy Netflix either use a different device or downgrade(like he suggested me LOL)
    I guess we'll just have to wait for an app update. By the way, W10 has been working flawlessly for me except for this.
      My ComputerSystem Spec
  3.    05 Aug 2015 #13
    Join Date : Aug 2015
    Posts : 2
    10 pro

    Quote Originally Posted by hawkman View Post
    Apparently Netflix requires Silverlight which is not supported in W10, and
    Cliff same goes for Skygo.

    Roy
    The Netflix app was working without issues when i installed it on the 30th of July. As of today on August 5th, it starts, spins for 5 seconds and leaves the screen. I have seen on the official MS forums that more people are chiming in on this issue. MS only gives the usual generic answers that 9 times out of 10 do nothing to solve the issue.
      My ComputerSystem Spec
  4.    05 Aug 2015 #14
    Join Date : Aug 2015
    Posts : 53
    Windows 10
    Thread Starter

    Yup - another Windows Home user here. I guess as Netflix seem to be aware of the issue, it's a case of waiting for an updated app.

    Cliff
      My ComputerSystem Spec
  5.    05 Aug 2015 #15
    Join Date : Aug 2015
    Posts : 2
    10 pro

    Faulting application name: Netflix.exe, version: 2.12.0.10, time stamp: 0x55a5b62e
    Faulting module name: twinapi.appcore.dll, version: 10.0.10240.16397, time stamp: 0x55af1390
    Exception code: 0xc000027b
    Fault offset: 0x000000000006687f
    Faulting process id: 0x132c
    Faulting application start time: 0x01d0cf9098a6c4a9
    Faulting application path: C:\Program Files\WindowsApps\4DF9E0F8.Netflix_2.12.0.10_x64__mcm4njqhnhss8\Netflix.exe
    Faulting module path: C:\Windows\System32\twinapi.appcore.dll
    Report Id: 476fde94-a24d-40a7-8d72-42ae92671c5d
    Faulting package full name: 4DF9E0F8.Netflix_2.12.0.10_x64__mcm4njqhnhss8
    Faulting package-relative application ID: App
      My ComputerSystem Spec
  6.    05 Aug 2015 #16
    Join Date : Aug 2015
    Posts : 3
    W10 64-bit

    I'm now able to use the Netflix app. I believe it started working after I installed Silverlight.

    Now I face another problem: My laptop is connected to a TV/Receiver via HDMI, and I only get the Netflix audio, not the video, when using the TV. The laptop display shows the video fine. If I use both displays at the same time (extended desktop) and stretch the Netflix window across the screens, the laptop displays its share of the video while the TV displays only black in its part of the window. So there seems to be a graphics driver issue. When using the TV as the only monitor, I also get this error after a while: https://help.netflix.com/en/node/14483. I've tried resetting the driver without success.

    I have an ASUS N56VZ laptop with Intel HD Graphics 4000 and Nvidia GeForce GT650M, both with updated drivers.
      My ComputerSystem Spec
  7.    05 Aug 2015 #17
    Join Date : Aug 2015
    Woodland Park, NJ
    Posts : 3
    Windows 10

    Mine wasn't working either but after the latest Windows update, it seems to be working.
      My ComputerSystem Spec
  8.    05 Aug 2015 #18
    Join Date : Aug 2015
    Posts : 3
    Windows 10 Home

    Quote Originally Posted by Astaldo711 View Post
    Mine wasn't working either but after the latest Windows update, it seems to be working.
    I can confirm too that after the latest updates the problem has been fixed and Netflix is working again . I guess the folks at Microsoft were on top of it, the problem got fixed the next day. Kudos Microsoft!
      My ComputerSystem Spec
  9.    05 Aug 2015 #19
    Join Date : Aug 2015
    Posts : 3
    Windows 10 Home

    Quote Originally Posted by brokenwindows View Post
    I'm now able to use the Netflix app. I believe it started working after I installed Silverlight.

    Now I face another problem: My laptop is connected to a TV/Receiver via HDMI, and I only get the Netflix audio, not the video, when using the TV. The laptop display shows the video fine. If I use both displays at the same time (extended desktop) and stretch the Netflix window across the screens, the laptop displays its share of the video while the TV displays only black in its part of the window. So there seems to be a graphics driver issue. When using the TV as the only monitor, I also get this error after a while: https://help.netflix.com/en/node/14483. I've tried resetting the driver without success.

    I have an ASUS N56VZ laptop with Intel HD Graphics 4000 and Nvidia GeForce GT650M, both with updated drivers.


    Have you tried taking the receiver out of the equation and just connecting directly to the tv? I have a similar setup (going from pc to receiver to tv) and Im able to see video at the same time when using clone desktop. I will try extended desktop and let you know if I have the same issue.
      My ComputerSystem Spec
  10.    06 Aug 2015 #20
    Join Date : Aug 2015
    Posts : 53
    Windows 10
    Thread Starter

    Yup - also works for me now as well. Full marks to MS for sorting the issue. One daft question though - I made Netflix run full screen, and then couldn't find a way to exit the app other than Alt f4. Anyone the the correct approach?

    Cliff
      My ComputerSystem Spec

 
Page 2 of 4 FirstFirst 1234 LastLast


Similar Threads
Thread Forum
Upgrade to Windows 10 Home Failed
This morning I see that Windows Update is trying to update Windows 10 Home on my desktop not once but twice by itself through Windows Update. I am not sure why is the update failed? I will check again later to see if the update will work next time...
Windows Updates and Activation
Netflix, WatchESPN, Plex apps don't work in Windows 10. Web works.
I just updated my AMD E350 system to Windows 10 from Windows 7. I am excited to get to use Netflix with Windows 10 because Silverlight in Windows 7 was terrible for the E350. I updated yesterday and immediately downloaded Netflix, Plex and...
Software and Apps
Which Windows 10 home SKU to choose
Hi, i am in the process of installing Windows 10 over 8.1 Single Language. Which Home SKU should i choose to download via media creation tool? Thanks in advance.
Installation and Upgrade
Windows 7 Home Premium x64 - Upgraded to Windows 10 Home x86
I was just doing a little checking today and found that my win7 x64 installation Is now a windows 10 x86 installation after the upgrade The ISO I created from the download also pulls x64, but the installation was x86 The disk was setup as MBR...
General Support
Netflix video streaming to external screen
Hi all, via HDMI and my HD TV works just fine except things like Netflix in either IE, Edge or the Netflix app. Audio streams but the windows is black whilst everything else works fine. Windows 8 does not give me this problem. As soon as I move...
General Support
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 17:47.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums