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  1. Joined : Aug 2015
    Posts : 5
    Windows 10
       03 Aug 2015 #1

    Cannot open any Metro apps (incl. PC Settings to restore Windows 7)


    Hi,

    I just upgraded my laptop (Lenovo Y460p) from Windows 7 to Windows 10 and I cannot open any Metro apps, including PC Settings or User Account settings. From the start menu when I click on an app, nothing happens. The bad thing is that there is functionality built into these Metro apps that I cannot access from the desktop, primarily reverting back to Windows 7 (which I cannot do because I cannot open Settings).

    Also many of the desktop programs crash or will not open e.g. Paint and Snipping Tool so I cannot even take screenshots of what I am seeing!

    Is there a way to fix these problems? Or is there any way to trigger reversion back to Windows 7 from the command prompt or control panel? I ran the sfc /scannow command and no errors were detected.
      My System SpecsSystem Spec


  2. Joined : Jul 2015
    Posts : 133
    Windows 10
       03 Aug 2015 #2

    Press Windows key + X

    Click Command Prompt (Admin)

    Type in at the prompt OR Copy and Paste

    Dism /Online /Cleanup-Image /CheckHealth

    Then hit Enter
      My System SpecsSystem Spec


  3. Joined : Aug 2015
    Posts : 5
    Windows 10
       03 Aug 2015 #3

    letmein said: View Post
    Press Windows key + X

    Click Command Prompt (Admin)

    Type in at the prompt OR Copy and Paste

    Dism /Online /Cleanup-Image /CheckHealth

    Then hit Enter
    OK I tried this, it returned the following: "Image version 10.0.10240.16384
    No component store corruption detected.
    The operation completed successfully."
      My System SpecsSystem Spec


  4. Joined : Jul 2015
    Posts : 133
    Windows 10
       04 Aug 2015 #4
      My System SpecsSystem Spec


  5. Joined : Aug 2015
    Posts : 5
    Windows 10
       04 Aug 2015 #5

    Also when I try to open some apps like Windows Store, I get an error dialog: "Explorer.EXE - Element not found"

    I guess I will have to reinstall Windows 7 from scratch. UGH!
      My System SpecsSystem Spec


  6. Joined : Jul 2015
    Posts : 133
    Windows 10
       04 Aug 2015 #6

    I hate to see anyone go through a reinstall, maybe one of the tips here ( scroll down to Andre Da Costa ) will help you... http://answers.microsoft.com/en-us/w...318d927?auth=1
      My System SpecsSystem Spec


  7. Joined : Aug 2015
    Posts : 8
    Windows 10 (64 Bit)
       04 Aug 2015 #7

    you could do this option, which is a bit more indepth to the problem but is what ultimately fixed it for me.
    Locating AppData and Intall Packages.
    Open Start - File Manager - In File Manager locate C:\ - Go To Users - Select your Account Name - In Address Bar add AppData
    Should look like this EX: "C:\Users\Matt\AppData\Local\Packages"
    You will now be able to browse by clicking
    Click Local
    Click Packages
    Click Microsoft.WindowsStore_8wekyb3d8bbwe (or the App you are having problems with)
    Click LocalCache
    Click perUserCache
    Delete all files in that folder except index
    Restart Store, it should load up correctly at this point!
      My System SpecsSystem Spec


  8. Joined : Aug 2015
    Posts : 5
    Windows 10
       04 Aug 2015 #8

    Letmein, thanks a lot for your help.

    As a last ditch effort, I booted into safe mode and was able open Metro apps in safe mode. So I went to Settings -> Recovery -> Revert back to Windows 7 and it worked like a charm. Safe mode ftw!
      My System SpecsSystem Spec


  9. Joined : Aug 2015
    Posts : 8
    Windows 10 (64 Bit)
       04 Aug 2015 #9

    sparky917 said: View Post
    Letmein, thanks a lot for your help.

    As a last ditch effort, I booted into safe mode and was able open Metro apps in safe mode. So I went to Settings -> Recovery -> Revert back to Windows 7 and it worked like a charm. Safe mode ftw!
    You going to try again?
      My System SpecsSystem Spec


  10. Joined : Jul 2015
    Posts : 133
    Windows 10
       04 Aug 2015 #10

    Cool sparky Glad you got it resolved. I had issues with upgrading so I made an ISO file , then wiped the hard drive and did a clean install Windows 10 ISO Download
      My System SpecsSystem Spec


 
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