1.    03 Aug 2015 #1
    Join Date : Aug 2015
    Posts : 7
    Windows 10

    Confusion with Office365 login, can't use onedrive / remote login


    I took the plunge today and did a clean install of Windows 10 pro downloaded from MSDN. pleased to say it was the best install experience of any OS i've worked with. the performance is also incredible, everything is very snappy & responsive.

    during setup, i opted for "my organisation owns this computer" and i signed in with my Office365 (E3) login details, i also opted to apply the default security policies. the office365 account had only been used to sign in to outlook online, and was never used for Azure active directory / windows login. the setup completed and i can log in directly to the desktop no problem. i noticed however that i could not sign in to one drive, i kept getting prompted for the username and password, and it was rejected every time despite being correct. i have no trouble accessing one drive via the web interface. also, now i noticed that i am unable to access this PC when logging in remotely via remote desktop (from a Win 8.1 PC). the credentials are correct.

    it's a mystery. i have a microsoft ID (personal email address - no outlook/hotmail/live email etc) that i've had for years and this is linked with a Microsoft Action Pack subscription. i needed to sign in with these credentials on the Visual Studio license activation screen. i now notice that when i sign in to Office365 via web browser, i am prompted with this question (new since installing windows 10):


    Sign in with your work or school account
    It looks like XYZ@MyCompany.com is used with more than one account. Which account do you want to use?
    Work or school account (Assigned by your work or school)
    Microsoft account (Personal account)

    having searched around a lot today, i came across this thread which explains how users are forced to have separate Microsoft accounts - even with the same username/email - to span services like Office365 and MSDN / Action Pack. this seems to describe my situation well, but i can't find any solution to the onedrive & remote login issues. can anyone suggest anything i can try? Many thanks.
      My ComputerSystem Spec
  2.    04 Aug 2015 #2
    Join Date : Aug 2015
    Posts : 7
    Windows 10
    Thread Starter

    first issue solved... wonderfully intuitive, there are two separate onedrive apps. "Onedrive" and "Onedrive for business 2013" which you can launch from your start menu if you have installed office365. you can't use an office365 account to sign in to onedrive. i'm sure there is a good technical reason why not, but it is a terrible experience from the user perspective trying to navigate Microsoft Account Mayhem.
      My ComputerSystem Spec
  3.    04 Aug 2015 #3
    Join Date : Jul 2015
    Posts : 38
    10

    I thought the difference between Onedrive and Onedrive for Business is self explainatory. Onedrive is for public/general use, whereas the other is for corporate/company network access to files. You can't use your personal Onedrive logon, to access your company's Onedrive for Business. Your office365 logon is tide up with Onedrive for Business subscription.
      My ComputerSystem Spec
  4.    04 Aug 2015 #4
    Join Date : Aug 2015
    Posts : 7
    Windows 10
    Thread Starter

    Quote Originally Posted by aem View Post
    I thought the difference between Onedrive and Onedrive for Business is self explainatory. Onedrive is for public/general use, whereas the other is for corporate/company network access to files. You can't use your personal Onedrive logon, to access your company's Onedrive for Business. Your office365 logon is tide up with Onedrive for Business subscription.
    it's self-explanatory if you know about it... I was unaware that there was an entirely separate application, and the error message provided "username or password incorrect" is unhelpful, given that I was providing valid Microsoft Account credentials, just not for the right "type" of Microsoft Account. A more helpful error message would be something along the lines of "The credentials you supplied are for an Office365 for work account which is not compatible with One Drive - please use the 'One Drive for Business' app instead".
    Looking at other cloud storage services, dropbox for example, you have one application that can sign in to any account at any level of service.
      My ComputerSystem Spec
  5.    04 Aug 2015 #5
    Join Date : Aug 2015
    Posts : 7
    Windows 10
    Thread Starter

    just replying to my original issue of not being able to sign in remotely, it appears that this is not possible if you use an AzureAD / office365 account to sign in to windows. I would be very glad if this is not correct, but reading this page it looks like I just have to wait until Microsoft have enabled AzureAD accounts to function across the full Microsoft eco-system rather, than forcing users to create a second Microsoft ID with the same username just to use some other services. I still don't understand why this blocks remote desktop from working.

    I did try to use the enablecredsspsupport:i:0 flag on the RDP connection file from the win8.1 box and this allows me to log in to the windows 10 box without prompting for authentication, so i can see the login screen and at least the remote connection is working, however it seems there is no way to log in, clicking on the username / picture does nothing.
      My ComputerSystem Spec
  6.    04 Aug 2015 #6
    Join Date : Jul 2015
    Posts : 38
    10

    I know the error doesn't state the obvious. For someone who is IT savvy or one who supports Office365 within their work place this is pretty much common knowledge. If your company provide O365 (Online Access), your tech support should help install Onedrive for Business for you and may explain how it works and what credentials to use.
      My ComputerSystem Spec
  7.    11 Aug 2015 #7
    Join Date : Aug 2015
    Posts : 7
    Windows 10
    Thread Starter

    replying to myself on the second issue of remote access. Microsoft support have confirmed that Azure AD accounts cannot be used for remote access, this feature is not supported yet. you must set up a local account if you want to log in remotely - there's a contradiction - and no warning on the setup screen as to the implications.
      My ComputerSystem Spec
  8.    23 Aug 2015 #8
    Join Date : Nov 2014
    Posts : 17
    Windows 10

    I have an Office 365 account (completely personal; not business-owned) and am also confused with how to setup the app to connect to my OneDrive for Business account.

    I have Office 2013 installed and had it separately before I signed up for my Office 365 account.

    When I launch the OneDrive app, I can only specify my Windows account which, in turns, connects to that account's basic OneDrive. That works fine, no issue.

    However, the OneDrive account I want to use is the one associated with my OneDrive for Business account. I don't see a "OneDrive for Business 2013" in my Office applications.

    What am I missing and/or doing wrong?

    Thanks!

    Update: I found the link to install OneDrive for Business and now everything is working fine.
    Last edited by nuspieds; 23 Aug 2015 at 15:20.
      My ComputerSystem Spec

 


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