Lost Registration


  1. Posts : 51
    Windows 10
       #1

    Lost Registration


    I have an app that previously worked fine, but has started to repeatedly ask for the registration details. I have entered the details several time and the app reports that it has been successful, but the next time I start it, it does the same again. This has only began happening in the last 7-10 days. Any idea's anyone, please?
      My Computer


  2. Posts : 34,921
    Win 10 Pro (1903) (2nd PC is 21H2)
       #2

    Hi, is this a UWP app (from the Store) or a traditional downloaded and installed program for which you had a license?

    It might help too if you could say which program it is. Thanks.
      My Computers


  3. Posts : 51
    Windows 10
    Thread Starter
       #3

    It was an old game, Sudoku by a developer called Pappacom. Purchased in 2015.
      My Computer


  4. Posts : 34,921
    Win 10 Pro (1903) (2nd PC is 21H2)
       #4

    From the Store?
      My Computers


  5. Posts : 51
    Windows 10
    Thread Starter
       #5

    No. It was originally downloaded as a free trial from CNET, then upgraded to a paid version.
      My Computer


  6. Posts : 34,921
    Win 10 Pro (1903) (2nd PC is 21H2)
       #6

    If the developer is out of business, it's possible it's trying to verify its license with a site that no longer responds.

    You might be able to check internet transactions to see if that's so if you wished. Or you might be able to find a free replacement.
      My Computers


  7. Posts : 51
    Windows 10
    Thread Starter
       #7

    The funny thing is that it initially reports that the entered details are correct and that it has been successfully registered. It's only after a while that it requests the details to be re-entered. i wondered if there was something i could adjust in the Registry to rectify the situation
      My Computer


  8. Posts : 24,568
    10 Home x64 (21H2) (10 Pro on 2nd pc)
       #8

    Kashegan said:
    It was an old game, Sudoku by a developer called Pappacom. Purchased in 2015.
    I'm fond of Sudoko too. I play on the web at https://www.websudoku.com/ but they also offer a download to run offline, free trial and $14.95 to purchase. The free web site is sufficient for my purposes.
      My Computers


  9. Posts : 34,921
    Win 10 Pro (1903) (2nd PC is 21H2)
       #9

    Kashegan said:
    The funny thing is that it initially reports that the entered details are correct and that it has been successfully registered. It's only after a while that it requests the details to be re-entered. i wondered if there was something i could adjust in the Registry to rectify the situation
    Well, you could experiment with blocking the program's access to the internet... it depends whether that's the cause, and if so, how clever the programmer was in trying to circumvent tricks like that.

    But it may simply be easier to find an alternative.
      My Computers


 

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