Cannot install Macrium Reflect 7

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  1. Posts : 94
    win10 pro
       #1

    Cannot install Macrium Reflect 7


    I have win10 1809. When I try to install macrium reflect 7 message tells me that I am trying to install with a 32bit installer on a 64 bit system and will not load. When I download the installer it says I am running a 64 bit installer I have checked this on about six attempts to load it. I did have an 32 bit macrium installed and I have uninstalled it I have gone through hard drive and deleted anything I can find in macrium and reflect it seems that the 32 bit installer is still hiding somewhere or is it a problem with macrium and 1809 can someone help
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  2. Posts : 24,475
    10 Home x64 (21H2) (10 Pro on 2nd pc)
       #2

    lawnmower74 said:
    ...I did have an 32 bit macrium installed...
    This rather begs the question 'how?'. Neither the 7.1 or 7.2 32-bit installer will allow you to install 32-bit Macrium on a 64-bit system.
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  3. Posts : 24,475
    10 Home x64 (21H2) (10 Pro on 2nd pc)
       #3

    lawnmower74 said:
    ...or is it a problem with macrium and 1809
    No, I have just installed it successfully on x64 1809.

    Cannot install Macrium Reflect 7-macrium-installed-1809.png
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  4. Posts : 2,185
    Windows 11 Pro 64bit
       #4

    No problem for me between MR 7 & 1809.
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  5. Posts : 94
    win10 pro
    Thread Starter
       #5

    I think it is something to do with the 32 bit installer hiding somewhere and it is not uninstalled does anyone know where will I find it I have done a search of hard disc but cannot find it
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  6. Posts : 24,475
    10 Home x64 (21H2) (10 Pro on 2nd pc)
       #6

    Where did you get the 64 bit installer from? It should clear up previous versions when it runs. Try getting a new copy of the latest installer direct from Macrium, for Macrium Reflect Free go here:
    Macrium Software | Macrium Reflect Free

    If you choose the Home edition you will download ReflectDLHF.exe. Run that to download the installer which will be named v7.2.3825_reflect_setup_free_x64.exe. Then run that to do the install.

    I very much doubt you have the 32-bit installer 'getting in the way', but if it is on the system then a search for *reflect*x86.exe should find it, and search for relect*x86.msi to find the unpacked version of the installer.
    Last edited by Bree; 05 Nov 2018 at 16:33.
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  7. Posts : 94
    win10 pro
    Thread Starter
       #7

    My downloads have all been from Macrium official site it does not work the installer says it is 64 bit but says I am trying to download 32 bit
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  8. Posts : 24,475
    10 Home x64 (21H2) (10 Pro on 2nd pc)
       #8

    What is the file name of the installer you are trying to run?
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  9. HeM
    Posts : 389
    Win 10 Pro x64 v.21Η2
       #9

    lawnmower74 said:
    I think it is something to do with the 32 bit installer hiding somewhere and it is not uninstalled does anyone know where will I find it I have done a search of hard disc but cannot find it
    It's in " C:\Windows\Installer " which is a hidden folder.
    Show Hidden Files, Folders, and Drives in Windows 10 | Windows 10 Tutorials

    Hover cursor on files with .msi extension (or right-click/Properties > Details tab) and delete any "Paramount Software" installer(.msi).
    Hide or Show File Name Extensions in Windows 10 | Windows 10 Tutorials

    Macrium does not remove its installers (and .wim) from "C:\Windows\Installer" when uninstall it.
    Last edited by HeM; 05 Nov 2018 at 18:24.
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  10. Posts : 94
    win10 pro
    Thread Starter
       #10

    Thank you HeM I have done what you said and have been going through files checking for macrium reflect or paramount I found a few then I had a brainwave remembering I had a 32bit pc fully up to date with macrium on it so I went through that and found all files for macrium and wrote them down so I could check on 64 bit pc. this is were it has gone wrong I have done all what you say but when I do search of C drive with windows installer it does not come up with any installers it did on previous searches but it does if I search macrium or other objects. when I did a search before on the 64 bit I saved the results to a file but this has disappeared and I cannot find it anywhere I have tried search trouble shooter closing down pc but these have not found anything have you any thoughts on what I have done or how to correct it do you think it could be caused by trying to save last results
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