Software installation problems

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  1. Posts : 8
    Win10
       #1

    Software installation problems


    I have had a problem installing one piece of software. I thought the issue was with the product but now I've had exactly the same error message.

    It says there is not enough disc space yet there are 470Gb free space.

    Can anyone help please?

    Thanks
    Attached Thumbnails Attached Thumbnails Software installation problems-win-10-install.jpg  
      My Computer


  2. Posts : 34,907
    Win 10 Pro (1903) (2nd PC is 21H2)
       #2

    Here's the error message which I've captured using a screen reader if anyone wishes to search for it:

    IPersistFile::Save failed; code 0x80030070.
    There is insufficient disk space to complete operation.

    The error number only seems to occur in one thread here.


    Hi,
    1. To which drive or partition are you installing the program?
    On which drive or partition do you have 470Gb of free space?

    I've had exactly the same error message.
    - do you mean in a different circumstance? If so, could describe that?

    2. Does this FAT32 limitation apply to your situation?
    FAT32 has a limitation on 4GB for individual file sizes. Since your external hard disk is using Fat32 File System. The File Allocation Table (FAT) uses a 32-bit integer to store the size of the files (hence the 32). That means that the maximum size it can hold is just under 4 GB. It's not a limitation of Windows you're facing. It's a limitation of the file system
    .

    3. Do you have user quotas enabled? (Disk space limit per user if multiple user accounts)

    Please post a screenshot of your partitions - Disk Management would be adequate.
    To post a screenshot please use the Insert Image icon above your post. Thanks.

    Please also perform the following basic checks:

    1. First check your disk(s):
    Download and run Hard Disk Sentinel (trial) (includes SSDs)
    (This gives exceptionally good text comments)
    Post a screenshot of its GUI using the Insert Image icon above your post.
    If all disks are reported as good, continue.

    2. Now check your file system:

    From an admin command or powershell prompt
    [Windows key + X, click command prompt (admin)]
    chkdsk C: /F
    Your PC will need to restart.
    Post back the result, which you can get after a restart as follows:
    Read Chkdsk Log in Event Viewer in Windows 10 | Windows 10 Tutorials
    or
    How to read Event Viewer log for Chkdsk in Windows 10 [Tip] | dotTech

    Error: Exception 0x80030070 - insufficient disk space to complete operation. - Logos Bible Software Forums

    Interesting but technical note:
    Bradley Grainger:
    The error message is generated automatically by Windows; in this case it has nothing to do with disks (or the E: drive) but is caused by being unable to allocate memory for temporary storage. Unfortunately, I can't tell from the log what was trying to allocate the memory and causing this error.
    Is there anything I can do to diagnose it further?
    The actual error being issued is "STG_E_MEDIUMFULL", which is documented at http://msdn.microsoft.com/en-us/library/ee489596.aspx. Our code is returning that error because its underlying request to allocate more memory is failing.
    You could look at the "Memory (Private Working Set)" column in Task Manager at the time it happens and see if it seems unusually high. As I mentioned before, I can't tell from the logs what it's trying to allocate this storage for, so I don't have a good guess at how much memory it needs, but I would imagine that the private bytes counter would have to be pretty high (> 1.5GB) for it to fail. OTOH, if it were that high, I would expect the app to crash with an OutOfMemoryException (which doesn't seem to be the case). So... I'm a little puzzled.

    Last edited by dalchina; 29 Oct 2018 at 02:46.
      My Computers


  3. Posts : 8
    Win10
    Thread Starter
       #3

    @bradley Grainger: Thanks for your reply.

    I ran the install and Task manager but the memory didn't change. This is what I have, and it continues at this level.Software installation problems-win-10-sw-install.jpg
    Attached Thumbnails Attached Thumbnails Software installation problems-win-10-sw-install.jpg  
      My Computer


  4. Posts : 34,907
    Win 10 Pro (1903) (2nd PC is 21H2)
       #4

    Hi, there are several questions in my post.... (I'm not Bradley G - that's something I quoted).
      My Computers


  5. Posts : 8
    Win10
    Thread Starter
       #5

    Sorry - I misunderstood - I thought Bradley had another idea.

    So here are the results of those tests and questions.
    1) C drive
    2) FAT 32 - I'm not sure what that is or where it has come from - I can't see it in the error massages but the spftware I am trying to install will not be anywhere near 4Gb.
    3) No quotasSoftware installation problems-win-10-install-discs.jpg
    4) HDD Sentinel - I'm not sure what I should be showing here but hopefully this is enough
    Software installation problems-win-10-sw-disk.jpg
    5) Powershell
    Software installation problems-win-10-powershell.jpg

    I hope I have given you what you want.

    Thanks for your help

    Chkdsk
      My Computer


  6. Posts : 34,907
    Win 10 Pro (1903) (2nd PC is 21H2)
       #6

    Thanks..
    2. FAT32 - the ref. was just to a possible cause of this message which you say doesn't apply in your case. The problem would apply if the drive involved was formatted as FAT32 - which is hardly likely to be the case for internal drives.

    Just something I came across.

    5. Not sure where you got the command from. I requote with the command in red:

    Now check your file system:

    From an admin command or powershell prompt
    [Windows key + X, click command prompt (admin)]
    chkdsk C: /F
    Your PC will need to restart.
    Post back the result, which you can get after a restart as follows:
    Read Chkdsk Log in Event Viewer in Windows 10 | Windows 10 Tutorials
    or
    How to read Event Viewer log for Chkdsk in Windows 10 [Tip] | dotTech

    ========================
    I have had a problem installing one piece of software. I thought the issue was with the product but now I've had exactly the same error message.
    - which is the program?
    - and
    but now I've had exactly the same error message.
    seems to indicate you have the message in other cases. Could you say which?

    ========================
    Ref the B Grainger quote:
    Software installation problems-1.jpg

    The private working memory is the rightmost column. See if you see a peak in usage when you get the error message.
      My Computers


  7. Posts : 8
    Win10
    Thread Starter
       #7

    Thanks again for getting back.
    1) Here's the Powershell - I missed a space in the command last time.
    Software installation problems-win-10-powershell-30-oct.jpg
    2) Resource monitor
    Software installation problems-win-10-resource-monitor-30-oct.jpg

    The softwares are both video editors.
      My Computer


  8. Posts : 6,907
    windows 10
       #8

    What is the software and how old is it? Some old software cant understand large disk what happens if you right click on the install.exe and choose compatable mode back to an earley o/s
      My Computer


  9. Posts : 8
    Win10
    Thread Starter
       #9

    It's Vinci3D_Launcher_Windows. If I right-click it doesn't open compatible mode.

    I also get this errorSoftware installation problems-win-10-error-30-oct.jpg
      My Computer


  10. Posts : 34,907
    Win 10 Pro (1903) (2nd PC is 21H2)
       #10

    Controlled folder access - is a Defender feature: Please see
    Add or Remove Allowed Apps for Controlled Folder Access in Windows 10 | Windows 10 Tutorials

    and the linked tutorials listed after the text.


    I still don't understand what that command is you're trying to run or where it comes from.

    The one I'm after is very simple - I highlighted in red for you:

    chkdsk C: /F
      My Computers


 

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