Playing MP4 but Missing Codec 0x8007000e  

Morning all
This has been an intermittent issue on this installation.
It plays fine one minute but next time i'd get this.

Also apps that need video or 3d display report that direct x is missing, whereas it wasn't at the beginning of the session.

dxdiag reports no issues.

VLC plays it fine, WMP plays it fine, but Windows Movies and TV does not. Ordinarily I'd say ok just skip the issue and go for either of the working alternatives but as mentioned above, this issue is deeper since other apps act as described.

Any ideas?

Thanks in advance

Thank you for this, going to set about it shortly and post results.

Here are the screenshots from point 1.

I'm proceeding with point 2 now.

Point 2 result as follows:


Checking file system on C:
The type of the file system is NTFS.


A disk check has been scheduled.
Windows will now check the disk.

Stage 1: Examining basic file system structure ...
Cleaning up instance tags for file 0x18177.
1635584 file records processed.
File verification completed.
19026 large file records processed.
0 bad file records processed.

Stage 2: Examining file name linkage ...
27196 reparse records processed.
2084138 index entries processed.
Index verification completed.
0 unindexed files scanned.
0 unindexed files recovered to lost and found.
27196 reparse records processed.

Stage 3: Examining security descriptors ...
Cleaning up 673 unused index entries from index $SII of file 0x9.
Cleaning up 673 unused index entries from index $SDH of file 0x9.
Cleaning up 673 unused security descriptors.
Security descriptor verification completed.
224278 data files processed.
CHKDSK is verifying Usn Journal...
Usn Journal verification completed.

Windows has made corrections to the file system.
No further action is required.

487383039 KB total disk space.
363333340 KB in 1167193 files.
610280 KB in 224279 indexes.
0 KB in bad sectors.
1723963 KB in use by the system.
65536 KB occupied by the log file.
121715456 KB available on disk.

4096 bytes in each allocation unit.
121845759 total allocation units on disk.
30428864 allocation units available on disk.

Internal Info:
00 f5 18 00 75 3b 15 00 11 6e 24 00 00 00 00 00 ....u;...n$.....
3a 68 00 00 02 02 00 00 00 00 00 00 00 00 00 00 :h..............

Windows has finished checking your disk.
Please wait while your computer restarts.

Proceeding to point 3.

Point 3 yielded some information. https://preflight.co.za/CBS.zip is the zipped log file.
I've downloaded the ISO as suggested and will post results as they come up.