Playing MP4 but Missing Codec 0x8007000e


  1. Posts : 7
    Windows 10 Ultimate
       #1

    Playing MP4 but Missing Codec 0x8007000e


    Morning all
    This has been an intermittent issue on this installation. Playing MP4 but Missing Codec 0x8007000e-2018-10-17_8-06-29.png
    It plays fine one minute but next time i'd get this.

    Also apps that need video or 3d display report that direct x is missing, whereas it wasn't at the beginning of the session.

    dxdiag reports no issues.

    VLC plays it fine, WMP plays it fine, but Windows Movies and TV does not. Ordinarily I'd say ok just skip the issue and go for either of the working alternatives but as mentioned above, this issue is deeper since other apps act as described.

    Any ideas?

    Thanks in advance
      My Computer


  2. Posts : 34,871
    Win 10 Pro (1903) (2nd PC is 21H2)
       #2

    Hi, suggest basics first:

    1. First check your disk(s):
    Download and run Hard Disk Sentinel (trial) (includes SSDs)
    (This gives exceptionally good text comments)
    Post a screenshot of its GUI using the Insert Image icon above your post.
    If all disks are reported as good, continue.

    2. Now check your file system:

    From an admin command or powershell prompt
    [Windows key + X, click command prompt (admin)]
    chkdsk C: /F
    Your PC will need to restart.
    Post back the result, which you can get after a restart as follows:
    Read Chkdsk Log in Event Viewer in Windows 10 | Windows 10 Tutorials
    or
    How to read Event Viewer log for Chkdsk in Windows 10 [Tip] | dotTech

    3. If ok, then from an admin command or powershell prompt run
    SFC /SCANNOW

    If that fails, try post #2
    Windows 10 Recovery Tools - Bootable Rescue Disk - Windows 10 Forums

    or an in-place upgrade repair install which keeps all programs, data and most settings.

    Note: you must have an iso of the same base build and language as your existing Windows installation - freely downloadable.
    post #3 from above link - iso downloader.
      My Computers


  3. Posts : 7
    Windows 10 Ultimate
    Thread Starter
       #3

    Thank you for this, going to set about it shortly and post results.
      My Computer


  4. Posts : 7
    Windows 10 Ultimate
    Thread Starter
       #4

    Here are the screenshots from point 1.
    Playing MP4 but Missing Codec 0x8007000e-disk2-hdd.jpgPlaying MP4 but Missing Codec 0x8007000e-disk1-sdd.jpg
    I'm proceeding with point 2 now.
      My Computer


  5. Posts : 7
    Windows 10 Ultimate
    Thread Starter
       #5

    Point 2 result as follows:


    Checking file system on C:
    The type of the file system is NTFS.


    A disk check has been scheduled.
    Windows will now check the disk.

    Stage 1: Examining basic file system structure ...
    Cleaning up instance tags for file 0x18177.
    1635584 file records processed.
    File verification completed.
    19026 large file records processed.
    0 bad file records processed.

    Stage 2: Examining file name linkage ...
    27196 reparse records processed.
    2084138 index entries processed.
    Index verification completed.
    0 unindexed files scanned.
    0 unindexed files recovered to lost and found.
    27196 reparse records processed.

    Stage 3: Examining security descriptors ...
    Cleaning up 673 unused index entries from index $SII of file 0x9.
    Cleaning up 673 unused index entries from index $SDH of file 0x9.
    Cleaning up 673 unused security descriptors.
    Security descriptor verification completed.
    224278 data files processed.
    CHKDSK is verifying Usn Journal...
    Usn Journal verification completed.

    Windows has made corrections to the file system.
    No further action is required.

    487383039 KB total disk space.
    363333340 KB in 1167193 files.
    610280 KB in 224279 indexes.
    0 KB in bad sectors.
    1723963 KB in use by the system.
    65536 KB occupied by the log file.
    121715456 KB available on disk.

    4096 bytes in each allocation unit.
    121845759 total allocation units on disk.
    30428864 allocation units available on disk.

    Internal Info:
    00 f5 18 00 75 3b 15 00 11 6e 24 00 00 00 00 00 ....u;...n$.....
    3a 68 00 00 02 02 00 00 00 00 00 00 00 00 00 00 :h..............

    Windows has finished checking your disk.
    Please wait while your computer restarts.

    Proceeding to point 3.
      My Computer


  6. Posts : 7
    Windows 10 Ultimate
    Thread Starter
       #6

    Point 3 yielded some information. https://preflight.co.za/CBS.zip is the zipped log file.
    I've downloaded the ISO as suggested and will post results as they come up.
      My Computer


  7. Posts : 34,871
    Win 10 Pro (1903) (2nd PC is 21H2)
       #7

    Hi, thanks, looking quite good.. SFC has successfully done some repairs- so it would be worth now checking your problem again in the hope it might have fixed something for you. No guarantees as to whether it will have fixed your exact problem, of course..
      My Computers


 

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