After 1809 upgrade unable to run Skype or Microsoft Store

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  1. Posts : 355
    Win10 Ver. 1809 Build 17763.`
       #1

    After 1809 upgrade unable to run Skype or Microsoft Store


    After 1809 upgrade unable to run Skype or Microsoft Store-store.jpg

    After 1809 upgrade unable to run Skype or Microsoft Store-skype.jpg

    I've not been able to find any mention of this problem with 1809 yet. I had no problem running the update. Tried turning firewall off - no help. Tried re-registering Store - no help. Needless to say my internet connection is fine. I also verified that both SKype and Windows Store are in the list of apps allowed through the Defender firewall.
      My Computer


  2. Posts : 35,403
    Win 10 Pro (21H2) (2nd PC is 21H2)
       #2

    Just to check- do you have a VPN configured?
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  3. Posts : 355
    Win10 Ver. 1809 Build 17763.`
    Thread Starter
       #3

    I have no VPN set up. But I'm quite sure it is a network related problem because the new Your Phone app says "You'll need the Internet for this" and "It doesn't look like you're connected to the Internet. Check your connection and try again."

    That's how I first discovered the problem - I wanted to test this out because I do a lot of phone ==> PC file transfers using a phone app. I just verified that I can still do those transfers OK.

    I just downloaded and installed Classic Skype Ver. 7.41.0.101 and it works OK.
    Last edited by bbinnard; 03 Oct 2018 at 08:49.
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  4. Posts : 35,403
    Win 10 Pro (21H2) (2nd PC is 21H2)
       #4

    Microsoft Store doesn... - Microsoft Community

    See example from post of 5th Feb - scroll down. May help.

    Another approach here:
    Microsoft Store says t - Microsoft Community
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  5. Posts : 355
    Win10 Ver. 1809 Build 17763.`
    Thread Starter
       #5

    Thanks dalchina - the first one had no effect. The second one has a lot of things to try, but before I try those I'm going to try running Safe Mode with networking.

    I'll try the fixes mention in your second option.
    Last edited by bbinnard; 03 Oct 2018 at 09:34.
      My Computer


  6. Posts : 355
    Win10 Ver. 1809 Build 17763.`
    Thread Starter
       #6

    Latest results:

    Windows Stre Apps troubleshooter - no problems found
    Reset MS Store app - no help
    sfc/scannow - no problems found
    Dism /Online /Cleanup-Image /ScanHealth - completed OK - no corruption found
    Dism /Online /Cleanup-Image /CheckHealth = no corruption detected

    Also - this did not work:

    Microsoft Windows [Version 10.0.17763.1]
    (c) 2018 Microsoft Corporation. All rights reserved.


    C:\WINDOWS\system32>Net Stop bits
    The Background Intelligent Transfer Service service is not started.


    More help is available by typing NET HELPMSG 3521.




    C:\WINDOWS\system32>Net Stop wuauserv
    The Windows Update service is stopping.
    The Windows Update service was stopped successfully.




    C:\WINDOWS\system32>Net Stop appidsvc
    The Application Identity service is not started.


    More help is available by typing NET HELPMSG 3521.




    C:\WINDOWS\system32>Net Stop cryptsvc
    The Cryptographic Services service is stopping..
    The Cryptographic Services service was stopped successfully.




    C:\WINDOWS\system32>Ren %systemroot%\SoftwareDistribution SoftwareDistribution.ba


    C:\WINDOWS\system32>Ren %systemroot%\system32\catroot2 catroot2.bak
    A duplicate file name exists, or the file
    cannot be found.


    C:\WINDOWS\system32>Net Start bits
    The Background Intelligent Transfer Service service is starting.
    The Background Intelligent Transfer Service service was started successfully.




    C:\WINDOWS\system32>Net Start wuauserv
    The Windows Update service is starting.
    The Windows Update service was started successfully.




    C:\WINDOWS\system32>Net Start appidsvc
    The Application Identity service is starting.
    The Application Identity service was started successfully.




    C:\WINDOWS\system32>Net Start cryptsvc
    The requested service has already been started.


    More help is available by typing NET HELPMSG 2182.




    C:\WINDOWS\system32>
    Last edited by bbinnard; 03 Oct 2018 at 10:18.
      My Computer


  7. Posts : 35,403
    Win 10 Pro (21H2) (2nd PC is 21H2)
       #7

    Thanks- don't take the obvious simple steps that haven't worked in those threads.
    Microsoft Store says t - Microsoft Community
    - 3rd from bottom - it worked for the last poster- if you can understand the horribly phrased post!

    Likewise the other- you're looking for things that worked rather than the MS routine knee-jerk reactions.
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  8. Posts : 355
    Win10 Ver. 1809 Build 17763.`
    Thread Starter
       #8

    OMG!

    Changing

    Settings/Network & Internet/Change connection properties/Network Profile

    from Private to Public fixed it.

    Is this the craziest thing you've ever seen? Totally bizarre for sure.
      My Computer


  9. Posts : 35,403
    Win 10 Pro (21H2) (2nd PC is 21H2)
       #9

    Credit to the guy who somehow tried it and fixed it... hmm.
    Glad it worked out.
    Time to update your specs here to 1809?
      My Computers


  10. Posts : 355
    Win10 Ver. 1809 Build 17763.`
    Thread Starter
       #10

    Yup - but that tab seems to have no way to add/update anything.

    Never mind - I found out how to tweak it.
      My Computer


 

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