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#1
Windows Media Player crashes when closed
Hello,
Since the half of august I noticed there are APPCRASH events in the Reliability History every time I close Windows Media Player. I don't notice the crash of the program itself, but I can see the cursor showing a loading icon when closing the program. It even happens if WMP doesn't contain a music library.
Here's the log (Dutch):
Naam van probleemgebeurtenis: APPCRASH
Naam van de toepassing: wmplayer.exe
Versie van toepassing: 12.0.17134.1
Tijdstempel van toepassing: 854a1b2d
Naam van foutmodule: combase.dll
Versie van foutmodule: 10.0.17134.112
Tijdstempel van foutmodule: cdc43ef4
Uitzonderingscode: c0000005
Uitzonderingsmarge: 000f19ef
Versie van besturingssysteem: 10.0.17134.2.0.0.256.48
Landinstelling-id: 1043
Aanvullende informatie 1: f07b
Aanvullende informatie 2: f07ba5a3b1acaf0f571ec0abb76b0d76
Aanvullende informatie 3: 2fc0
Aanvullende informatie 4: 2fc08081dc2041665a1ee531e6562af0
Extra informatie over het probleem
Bucket-id: 50f73f2ab19318a86442962490a4081b (1459894313011120155)
I have tried the following but none of them fixed the issue:Since the crash happens at closing WMP, it might have something to do with cleaning temp or cache files but I'm not sure.
- Run the Troubleshooter of Windows Media Player Settings and Windows Media Player library
- Delete the Media Player cache folder in %LOCALAPPDATA%\Microsoft- Delete cache and history files in the WMP settings- Run sfc /scannow and DISM commands; they didn't show any integrity violations or corruption
- Disabling and enabling WMP (a reboot in between) in the Windows Features settings
- Clean installed Windows 10 Pro 64x
I have attached a crashdump file.
What might possibly be the cause here?