Windows 10: Windows Media Player crashes when closed


  1. Posts : 210
    Windows 10 Pro x64 Version 1803
       2 Weeks Ago #1

    Windows Media Player crashes when closed


    Hello,

    Since the half of august I noticed there are APPCRASH events in the Reliability History every time I close Windows Media Player. I don't notice the crash of the program itself, but I can see the cursor showing a loading icon when closing the program. It even happens if WMP doesn't contain a music library.

    Here's the log (Dutch):
    Naam van probleemgebeurtenis: APPCRASH
    Naam van de toepassing: wmplayer.exe
    Versie van toepassing: 12.0.17134.1
    Tijdstempel van toepassing: 854a1b2d
    Naam van foutmodule: combase.dll
    Versie van foutmodule: 10.0.17134.112
    Tijdstempel van foutmodule: cdc43ef4
    Uitzonderingscode: c0000005
    Uitzonderingsmarge: 000f19ef
    Versie van besturingssysteem: 10.0.17134.2.0.0.256.48
    Landinstelling-id: 1043
    Aanvullende informatie 1: f07b
    Aanvullende informatie 2: f07ba5a3b1acaf0f571ec0abb76b0d76
    Aanvullende informatie 3: 2fc0
    Aanvullende informatie 4: 2fc08081dc2041665a1ee531e6562af0
    Extra informatie over het probleem
    Bucket-id: 50f73f2ab19318a86442962490a4081b (1459894313011120155)

    I have tried the following but none of them fixed the issue:
    - Run the Troubleshooter of Windows Media Player Settings and Windows Media Player library
    - Delete the Media Player cache folder in %LOCALAPPDATA%\Microsoft
    - Delete cache and history files in the WMP settings- Run sfc /scannow and DISM commands; they didn't show any integrity violations or corruption
    - Disabling and enabling WMP (a reboot in between) in the Windows Features settings
    - Clean installed Windows 10 Pro 64x

    Since the crash happens at closing WMP, it might have something to do with cleaning temp or cache files but I'm not sure.
    I have attached a crashdump file.

    What might possibly be the cause here?
    Windows Media Player crashes when closed Attached Files
      My ComputerSystem Spec

  2.    2 Weeks Ago #2

    I hope you have better luck! Just as a caution, how do you know the "WMP" is closing when you stated you didn't know it closed?
      My ComputersSystem Spec


  3. Posts : 210
    Windows 10 Pro x64 Version 1803
    Thread Starter
       2 Weeks Ago #3

    Poperten said: View Post
    I hope you have better luck! Just as a caution, how do you know the "WMP" is closing when you stated you didn't know it closed?
    Thanks. Where did I state that? When closing WMP, it closes but then a crash occurs which is hinted by the cursor showing a loading sign next to it.
      My ComputerSystem Spec


  4. Posts : 210
    Windows 10 Pro x64 Version 1803
    Thread Starter
       1 Week Ago #4

    No one who could help me with this? I have clean installed Windows again and it is still occurring.

    I noticed that the crash during closure happens only when I leave Windows Media Player open for a while, say a minimum of 10 minutes. I leave it open on the Albums page.

    Perhaps someone could test this out?
      My ComputerSystem Spec

  5.    1 Week Ago #5

    same here

    (german)
    Problemereignisame: APPCRASH
    Anwendungsname: wmplayer.exe
    Anwendungsversion: 12.0.17134.1
    Anwendungszeitstempel: 854a1b2d
    Fehlermodulname: combase.dll
    Fehlermodulversion: 10.0.17134.112
    Fehlermodulzeitstempel: cdc43ef4
    Ausnahmecode: c0000005
    Ausnahmeoffset: 000f19ef
    Betriebsystemversion: 10.0.17134.2.0.0.256.48
    Gebietsschema-ID: 1031
    Zusatzinformation 1: f07b
    Zusatzinformation 2: f07ba5a3b1acaf0f571ec0abb76b0d76
    Zusatzinformation 3: 2fc0
    Zusatzinformation 4: 2fc08081dc2041665a1ee531e6562af0


    Bucket-ID: 50f73f2ab19318a86442962490a4081b (1459894313011120155)
      My ComputerSystem Spec


  6. Posts : 210
    Windows 10 Pro x64 Version 1803
    Thread Starter
       1 Week Ago #6

    lavolpe said: View Post
    same here

    (german)
    Problemereignisame: APPCRASH
    Anwendungsname: wmplayer.exe
    Anwendungsversion: 12.0.17134.1
    Anwendungszeitstempel: 854a1b2d
    Fehlermodulname: combase.dll
    Fehlermodulversion: 10.0.17134.112
    Fehlermodulzeitstempel: cdc43ef4
    Ausnahmecode: c0000005
    Ausnahmeoffset: 000f19ef
    Betriebsystemversion: 10.0.17134.2.0.0.256.48
    Gebietsschema-ID: 1031
    Zusatzinformation 1: f07b
    Zusatzinformation 2: f07ba5a3b1acaf0f571ec0abb76b0d76
    Zusatzinformation 3: 2fc0
    Zusatzinformation 4: 2fc08081dc2041665a1ee531e6562af0


    Bucket-ID: 50f73f2ab19318a86442962490a4081b (1459894313011120155)
    Thanks a lot for confirming this. The log along with the codes are exactly similar to mine.

    What did you do to reproduce this problem? And what are your PC hardware specs?
      My ComputerSystem Spec

  7.   My ComputerSystem Spec


  8. Posts : 210
    Windows 10 Pro x64 Version 1803
    Thread Starter
       5 Days Ago #8

    That is actually my own thread there 😁. I thought perhaps it was the nvidia driver causing this.

    I'm not sure though and that's why I was wondering what your PC specs are and the software that is installed.
      My ComputerSystem Spec


 

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