Windows Media Player crashes when closed

Hello,

Since the half of august I noticed there are APPCRASH events in the Reliability History every time I close Windows Media Player. I don't notice the crash of the program itself, but I can see the cursor showing a loading icon when closing the program. It even happens if WMP doesn't contain a music library.

Here's the log (Dutch):
Naam van probleemgebeurtenis: APPCRASH
Naam van de toepassing: wmplayer.exe
Versie van toepassing: 12.0.17134.1
Tijdstempel van toepassing: 854a1b2d
Naam van foutmodule: combase.dll
Versie van foutmodule: 10.0.17134.112
Tijdstempel van foutmodule: cdc43ef4
Uitzonderingscode: c0000005
Uitzonderingsmarge: 000f19ef
Versie van besturingssysteem: 10.0.17134.2.0.0.256.48
Landinstelling-id: 1043
Aanvullende informatie 1: f07b
Aanvullende informatie 2: f07ba5a3b1acaf0f571ec0abb76b0d76
Aanvullende informatie 3: 2fc0
Aanvullende informatie 4: 2fc08081dc2041665a1ee531e6562af0
Extra informatie over het probleem
Bucket-id: 50f73f2ab19318a86442962490a4081b (1459894313011120155)

I have tried the following but none of them fixed the issue:
- Run the Troubleshooter of Windows Media Player Settings and Windows Media Player library
- Delete the Media Player cache folder in %LOCALAPPDATA%\Microsoft- Delete cache and history files in the WMP settings- Run sfc /scannow and DISM commands; they didn't show any integrity violations or corruption
- Disabling and enabling WMP (a reboot in between) in the Windows Features settings
- Clean installed Windows 10 Pro 64x

Since the crash happens at closing WMP, it might have something to do with cleaning temp or cache files but I'm not sure.
I have attached a crashdump file.

What might possibly be the cause here?

I hope you have better luck! Just as a caution, how do you know the "WMP" is closing when you stated you didn't know it closed?

Poperten said:

I hope you have better luck! Just as a caution, how do you know the "WMP" is closing when you stated you didn't know it closed?

Thanks. Where did I state that? When closing WMP, it closes but then a crash occurs which is hinted by the cursor showing a loading sign next to it.

No one who could help me with this? I have clean installed Windows again and it is still occurring.

I noticed that the crash during closure happens only when I leave Windows Media Player open for a while, say a minimum of 10 minutes. I leave it open on the Albums page.

Perhaps someone could test this out?

same here

(german)
Problemereignisame: APPCRASH
Anwendungsname: wmplayer.exe
Anwendungsversion: 12.0.17134.1
Anwendungszeitstempel: 854a1b2d
Fehlermodulname: combase.dll
Fehlermodulversion: 10.0.17134.112
Fehlermodulzeitstempel: cdc43ef4
Ausnahmecode: c0000005
Ausnahmeoffset: 000f19ef
Betriebsystemversion: 10.0.17134.2.0.0.256.48
Gebietsschema-ID: 1031
Zusatzinformation 1: f07b
Zusatzinformation 2: f07ba5a3b1acaf0f571ec0abb76b0d76
Zusatzinformation 3: 2fc0
Zusatzinformation 4: 2fc08081dc2041665a1ee531e6562af0


Bucket-ID: 50f73f2ab19318a86442962490a4081b (1459894313011120155)

lavolpe said:

same here

(german)
Problemereignisame: APPCRASH
Anwendungsname: wmplayer.exe
Anwendungsversion: 12.0.17134.1
Anwendungszeitstempel: 854a1b2d
Fehlermodulname: combase.dll
Fehlermodulversion: 10.0.17134.112
Fehlermodulzeitstempel: cdc43ef4
Ausnahmecode: c0000005
Ausnahmeoffset: 000f19ef
Betriebsystemversion: 10.0.17134.2.0.0.256.48
Gebietsschema-ID: 1031
Zusatzinformation 1: f07b
Zusatzinformation 2: f07ba5a3b1acaf0f571ec0abb76b0d76
Zusatzinformation 3: 2fc0
Zusatzinformation 4: 2fc08081dc2041665a1ee531e6562af0


Bucket-ID: 50f73f2ab19318a86442962490a4081b (1459894313011120155)

Thanks a lot for confirming this. The log along with the codes are exactly similar to mine.

What did you do to reproduce this problem? And what are your PC hardware specs?

Another thread https://forums.geforce.com/default/t...layer-crashes/

lavolpe said:

Another thread https://forums.geforce.com/default/t...layer-crashes/

That is actually my own thread there 😁. I thought perhaps it was the nvidia driver causing this.

I'm not sure though and that's why I was wondering what your PC specs are and the software that is installed.

So I did a clean install of the 1809 update and unfortunately this problem still exists.

I have no clue whatsoever what is causing this.

Hi,

There is a problem with 1809 and WMP, it's different but may be an association to your crash problem:

As spotted by Paul Thurrott, the update also breaks the seek bar in Windows Media Player when playing "specific files."

This is the kind of bug that leaves me scratching my head, wondering what changed to break such a thing, and why. The various old and new Windows media stacks are certainly complicated beasts, but it's not clear what the October 2018 Update even changed in this area. At least this time around, it doesn't seem that the bug was reported before 1809 actually shipped, though it's hard to be definitive about this given the difficulty in finding anything in the Feedback Hub bug reporting tool. Microsoft does promise to fix the bug, but the timeframe is vaguely open-ended: it will be "in an upcoming release."

Latest Windows 10 update breaks Windows Media Player, Win32 apps in general (arstechnica.com)

Scroll down to known issues: November 13, 2018—KB4467708 (OS Build 17763.134)

Related: WMP for version 1809...