Samsung 1 Tb backup drive has stopped functioning with Drive Manager


  1. Maugli
    Posts : 51
    Windows 10 Pro 64 bit
       New #1

    Samsung 1 Tb backup drive has stopped functioning with Drive Manager


    I am running Windows 10 on a fast, powerful desktop computer I built myself when I was (until March 2018) Comp TIA A+ quailified.
    I just did a fresh installation of Windows 10 because it had become corrupted.
    Now I tried to run Drive Manager for the first time since June (when I discovered I could not get any Windows updates).
    Drive manager now hangs and won't perform the "backup" function.
    Trying to get this to work by restarting the software and attempting to disconnect and reconnect the drive, then attempting to restart, induced a BSOD.


    I'm not sure I even need this external backup drive any more, since I have Microsoft One Drive and Dropbox performing 'live' cloud backups of every new file I create on my HDD.

    I reformatted the exernal drive but still no luck. Then I uninstalled and reinstalled Drive Manager.
    After this the drive does not appear in Drive Manager any more.
    It does still appear in Windows Explorer however.

    Why has Drive Manager stopped working suddenly and how can I get it working again?
      My Computer
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  3. Bree
    Posts : 31,622
    10 Home x64 (22H2) (10 Pro on 2nd pc)
       New #2

    Samsung Drive Manager does not list Windows 10 as a supported operating system.
    Software Version: v1.0.175 COMPATIBLE OPERATING SYSTEMS
    • Windows 8
    • Windows 7 32- and 64-Bit
    • Windows Vista 32- and 64-Bit
    • Windows XP

    https://www.seagate.com/gb/en/suppor...ger-master-dl/

    Try running the compatibility troubleshooter, right-click on the .exe to find it.

    Change Compatibility Mode Settings for Apps in Windows 10 | Windows 10 Tutorials

    Maugli said:
    I'm not sure I even need this external backup drive any more, since I have Microsoft One Drive and Dropbox performing 'live' cloud backups of every new file I create on my HDD.
    It's good that your files are being backed up, but what if you system becomes corrupted again? Another clean install? Why not repurpose the external drive and use it to store system images. This would let you restore your entire system as it was when you made the image, including all the software that was installed at the time you made the image.

    Macrium Reflect Free is what many here recommend to use.

    Backup and Restore with Macrium Reflect | Windows 10 Tutorials
    Last edited by Bree; 22 Jul 2018 at 19:21.
      My Computers
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