Unable to Download Windows Store Purchase


  1. Posts : 156
    Windows 10
       #1

    Unable to Download Windows Store Purchase


    I asked this on Microsoft Community but haven' gotten a response.
    I purchased a new laptop.
    I then purchased a game but misspelled my last name.
    I was able to correct the misspelling but still can't find a way to download my purchase.

    Am I missing something?
    James
      My Computer


  2. Posts : 27,755
    Windows 10 Pro x64 Version 21H1
       #2

    Hi JamesJoey

    Does this item show in your purchases for your account?

    https://account.microsoft.com

    Are you logged in the store under the same id.

    Click on Payments and billing and finally on Purchases.

    When you download do your get an error message, does it start an die.

    Might help some members help you if we understood.
      My Computer


 

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