Hi,
we are using Skype for business basic with office 365. It was working with windows 7 perfectly.
When we installed it for our new windows 10 PCs it produces some error.
1. It crashes on 'Welcome to skype for business' screen
2. In some PCs It closes automatically after opening.
Ms office 2013 installed on those PCs.
Kindly help me to solve this issue.
First, Skype for Business will be deprecated sometime in the future, Microsoft Teams replacing it. I sincerely recommend you to at least consider replacing SfB with Teams in your organisation.
Microsoft Teams Group Chat software
Having said that, you could try starting SfB in safe mode. Press WIN + R to open RUN prompt, type lync.exe /safe and press Enter or click OK:
If it starts OK in safe mode, close it and start normally. Does it still crash?
Kari
Hi Kari,
I just tried running in safe mode which does not solves the problem. I have tried Reinstalling Skype for Business. But the same problem repeats.
On problem computer, browse to folder %localappdata%\Microsoft\Office\16.0\Lync (for Office 2016, change 16.0 to 15.0 if using Office 2013).
If exists, delete any other files & folders except Tracking folder. Open the Tracking folder, delete all files only leaving folder WPPMedia. Open folder WPPMedia, delete al files.
When done, the %localappdata%\Microsoft\Office\16.0\Lync folder should only contain Tracking folder, which in its turn should only contain an empty WPPMedia folder.
Now try to start SfB again in safe mode.
Kari
Hi Kari,
Thanks for the response. But This does not fix the issue. Skype opens, and stays for seconds and then closed.
This is the data in Event viewer:
Faulting application name: lync.exe, version: 16.0.4717.1000, time stamp: 0x5b1fd8a6
Faulting module name: KERNELBASE.dll, version: 10.0.17134.165, time stamp: 0xb0bb231d
Exception code: 0xc06d007e
Fault offset: 0x000000000003a388
Faulting process id: 0x4b68
Faulting application start time: 0x01d419c328ea02c5
Faulting application path: C:\Program Files\Microsoft Office\Office16\lync.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 37f9fd97-7e56-4ba1-9180-d859d117c07a
Faulting package full name:
Faulting package-relative application ID:
Other than reinstalling Office and SfB, I do not know what else to try.
My recommendation is to completely remove Office and SfB by following these instructions: Manually uninstall Office - Microsoft Office
When done, reinstall Office and SfB.
Kari
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