Telegram messenger freezes - Event viewer logs critical error


  1. Posts : 415
    Windows 10
       #1

    Telegram messenger freezes - Event viewer logs critical error


    I am running latest greatest Windows 10, version 1803.The Telegram messenger, the desktop version is also latest version.

    The application constantly freezes, as often as hourly. Very often when files get attached but sometimes for no visible reason or when not doing anything. The process has to be killed and restarted. The application becomes unresponsive. Here are logs from the event viewer.
    I worked with the Telegram support, they think something is wrong with my Windows install. They say they are not aware of other users experiencing this with Windows 10 and other people running Telegram desktop on 10 don't see it either. I am the exception. I have talked to their help desk, they don't see anything wrong. I reinstalled Telegram half a dozen times. This is their comments.

    It seems that both of those crash dumps point to a crash that occurs inside the Operating System choose file dialog box. Somewhere after you most likely decide to attach some files to open that dialog box, it crashes. This means that the crash is not due to the Telegram Desktop code, but something most likely relating to the operating system of your computer.

    I do not have this issue with other messengers (viber, whatsapp, etc.) or any other software packages or any other issues with 10.








      My Computer

  2. Caledon Ken's Avatar
    Posts : 20,147
    Windows 10 Pro x64 Version 1909
       #2

    Hi dictum

    Have you ruled out AV's? I would uninstall all except Defender as high level test.

    Does the security and maintenance panel shed any light on error?

    If they suspect Windows you could run

    sfc /scannow

    run from a Command Prompt(admin) or powershell (admin)


    When you run telegram.exe do you have the option to run as Administrator (right click exe)

    There is always the inplace repair / upgrade. Backup data before running.

    Repair Install Windows 10 with an In-place Upgrade
      My Computer


  3. Posts : 415
    Windows 10
    Thread Starter
       #3

    I got this from Telegram messenger support:
    As a general note, Telegram Desktop is using the QT framework for Windows support. So that is how Telegram Desktop interacts with Windows (using QT as the framework). Perhaps that info might help in regard to finding some answers.

    I ran the sfc /scannow and got:

    sfc /scannowBeginning system scan. This process will take some time.Beginning verification phase of system scan.Verification 100% complete.Windows Resource Protection did not find any integrity violations.
      My Computer

  4. Caledon Ken's Avatar
    Posts : 20,147
    Windows 10 Pro x64 Version 1909
       #4

    I would try the inplace repair, with my data backed up.
      My Computer


  5. Posts : 415
    Windows 10
    Thread Starter
       #5

    what is inplace repair?
      My Computer

  6. Caledon Ken's Avatar
    Posts : 20,147
    Windows 10 Pro x64 Version 1909
       #6

    Caledon Ken said:
    Hi dictum

    There is always the inplace repair / upgrade. Backup data before running.

    Repair Install Windows 10 with an In-place Upgrade
    Part of this previous post.
      My Computer



  7. Posts : 415
    Windows 10
    Thread Starter
       #7

    I see. what exactly will that do?
      My Computer

  8. Caledon Ken's Avatar
    Posts : 20,147
    Windows 10 Pro x64 Version 1909
       #8

    Since you are already on 1803 it will do a repair.

    It fixes a host of issues while leaving your apps and settings pretty much untouched. Some things may need a tweak or two. It is also leaves your data alone (back up anyway).


    All in the tutorial as well as a video.
      My Computer


 

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