Windows 10: OneDrive Semi Missing Again Solved

  1.    22 Jun 2018 #1

    OneDrive Semi Missing Again


    This is the second time this has happened.

    After the last CU update I reinstalled OneDrive which I had hoped had fixed it and so it was for about four days.

    The OneDrive icon is missing from my systray.
    The files on demand feature is missing. The files are now local.
    The OneDrive icon in the navigation pane in file explorer is broken.
    The status icon is only showing for files and not folders.

    I have Windows Defender and Malwarebytes as my resident security.

    I could just reinstall it but it will say that the installed version is newer and will most likely do this again.

    Click image for larger version. 

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      My ComputersSystem Spec

  2.    22 Jun 2018 #2

    Hey swarfega,
    The last two OneDrive updates, broke OneDrive for me as well. The following is what I found, but I'm not sure if it's a OneDrive update issue or just something with my PC. I had to completely remove OneDrive and then re-install, other wise it just leaves things in a mess, especially the registry

    OneDrive updated a couple days ago from 18.091.0506.0006 to 18.091.0506.0007 and for whatever reason it didn't copy/move the OneDrive.exe from C:\Users\USERNAME\AppData\Local\Microsoft\OneDrive\18.091.0506.0007 to C:\Users\USERNAME\AppData\Local\Microsoft\OneDrive and when this happens it doesn't clean up after itself (i.e. run the scheduled task to remove the old 18.091.0506.0006 folder. This also breaks the OneDrive shortcut location which points to C:\Users\USERNAME\AppData\Local\Microsoft\OneDrive\OneDrive.exe.

    You can copy the OneDrive.exe from the new folder to where it's suppose to be and things will work, but as I mentioned it does leave a bit of a mess on the system.

    Note: When I say completely remove ... I actually ran the onedrivesetup /uninstall from each of the 18.091.0506.xxxx folders and rebooted.

    Edit: I also found that when doing the onedriversetup /uninstall from command prompt, it didn't actually remove everything (i.e. folder and couple files) because they're in use by Explorer .... so I killed explorer before running the uninstall and that did the trick.
      My ComputersSystem Spec

  3.    22 Jun 2018 #3

    Thanks Eagle, I will check that out tomorrow and report back.
      My ComputersSystem Spec

  4.    23 Jun 2018 #4

    You gave me some good pointers there. I copied onedrive.exe from C:\Users\USERNAME\AppData\Local\Microsoft\OneDrive\18.091.0506.0007 to C:\Users\USERNAME\AppData\Local\Microsoft\OneDrive and restarted and it worked! Thanks.

    I wonder if its safe to remove the older version folders.
      My ComputersSystem Spec

  5.    23 Jun 2018 #5

    I wonder if its safe to remove the older version folders.
    If you mean just delete them ... I'm not sure, because of the leftover register keys that point to them.

    BTW, If you curious, you can do a regedit search on the folder names (i.e. 18.091.0506.xxxx) to see/find all the stuff it adds.

    Note: After I completely removed OneDrive this last time, I used Ccleaner to remove/cleanup the register of all the OneDrive stuff before I reinstalled.
      My ComputersSystem Spec

  6.    02 Jul 2018 #6

    I've been having the same issue for several weeks, its effecting everyone in our company (over 20 laptops/PCs).

    All computers are running Windows 10 (1803), all have the latest Microsoft Office 365 (1805), and MalwareBytes is the only other piece of software that is on every machine.

    It seems very random, at first it was just one machine, did it 5 times.. now its every machine doing it every other day.



    Press Windows Flag key + R at the same time, paste in the following command and press return.
    %USERPROFILE%\AppData\Local\Microsoft\OneDrive\Update\OneDriveSetup.exe

    That will finish the update procedure, reinstalling OneDrive and keeping the settings.


    I am so pissed of with Microsoft for letting this happen, its caused serious issues on important company documents that have not been synced and ended up with big conflicts.

    Sort it out Microsoft!
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  7. f14tomcat's Avatar
    Posts : 36,994
    Triple boot - Win 10 Pro, Win 10 Pro Insider (2) - (and a sprinkling of VMs)
       02 Jul 2018 #7

    You may want to update OneDrive to the latest version that is rolling out. I've had that same issue in the past, and installing the latest (the one that is rolling out to production) has kept the problem away. No more hit and miss on startup.

    New OneDrive sync client release notes

    Click image for larger version. 

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    New OneDrive sync client release notes - Office Support
      My ComputersSystem Spec

  8.    02 Jul 2018 #8

    f14tomcat said: View Post
    You may want to update OneDrive to the latest version that is rolling out. I've had that same issue in the past, and installing the latest (the one that is rolling out to production) has kept the problem away. No more hit and miss on startup.

    New OneDrive sync client release notes - Office Support

    Thanks, will try this now on half of our machines and report back if it fixes the issue.
      My ComputerSystem Spec


 

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