Broken shortcut on Start Menu program list

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  1. djdelarosa25
    Posts : 94
    Windows 10 Home Single Language
       New #1

    Broken shortcut on Start Menu program list


    I found a broken shortcut on my account's Start Menu program list, located all the way on the bottom.

    Attachment 183304

    Right-clicking and uninstalling doesn't do anything. I tried some of the solutions found online and most of them don't work. Is there any way for me to fix this mild annoyance?
      My Computer
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  3. ronf1011
    Posts : 20
    android 6.0
       New #2

    djdelarosa25 said:
    I found a broken shortcut on my account's Start Menu program list, located all the way on the bottom.

    Attachment 183304

    Right-clicking and uninstalling doesn't do anything. I tried some of the solutions found online and most of them don't work. Is there any way for me to fix this mild annoyance?
    Go to the control panel and delete there, while we still have control panel
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  4. djdelarosa25
    Posts : 94
    Windows 10 Home Single Language
    Thread Starter
       New #3

    ronf1011 said:
    Go to the control panel and delete there, while we still have control panel
    How do I do that, when I don't even know what the app is?
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  6. EdTittel
    Posts : 4,224
    Windows 10
       New #4

    Very interesting! I've got it, too -- and even when I instruct Win10 to uninstall the item (whatever the heck it may be), it doesn't do anything. Just posted an item to the MS feedback hub about this. Thanks for bringing it to our attention!
    --Ed--
      My Computers
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  7. mrgeek
    Posts : 1,773
    Windows 10 Home
       New #5

    "Right-clicking and uninstalling doesn't do anything. "

    It's an orphaned shortcut only. Does r-click have a 'More/Open file location' option ? If so, it will take you here or you can do it manually (enable view hidden folders view) and try deleting the shortcut there -
    C:\Users\your user name\AppData\Roaming\Microsoft\Windows\Start Menu
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  8. djdelarosa25
    Posts : 94
    Windows 10 Home Single Language
    Thread Starter
       New #6

    mrgeek said:
    "Right-clicking and uninstalling doesn't do anything. "

    It's an orphaned shortcut only. Does r-click have a 'More/Open file location' option ? If so, it will take you here or you can do it manually (enable view hidden folders view) and try deleting the shortcut there -
    C:\Users\your user name\AppData\Roaming\Microsoft\Windows\Start Menu
    There are no broken shortcuts to be found in that directory. I managed to fix this by creating a new user account.
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  9. ninja750
    Posts : 45
    Windows10 Pro
       New #7

    same problem.. any fix found?
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  10. ninja750
    Posts : 45
    Windows10 Pro
       New #8

    problem is still there after cumulative/tuesday update .112
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  12. ninja750
    Posts : 45
    Windows10 Pro
       New #9

    found this: ms-resource:appDisplayName Windows.ContactSupport_cw5n1h2txyewy!App

    via powershell get-startmenu

    so there is any way to reinstall/uninstall that app?
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  13. RobertJay
    Posts : 12
    W10
       New #10

    Hi!
    Hopefully, you'll will solve this problem using the fix I have posted here some time ago:

    https://www.tenforums.com/software-apps/75628-some-installed-apps-dont-show-search-win10.html

    Let us know if this has worked for you.
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