Windows 10: Citrix Receiver Mounting USB Microphones Over Network

  1. ericnixmd's Avatar
    Posts : 270
    Windows 10 Pro for Workstations
       19 Mar 2018 #1

    Citrix Receiver Mounting USB Microphones Over Network


    I have to use Citrix Receiver to access my health system's electronic medical record (Epic). After the last software update a few weeks ago, the Citrix Receiver is periodically mounting my Philips SpeechMike Premium Air SMP4000 microphone whenever the microphone goes to sleep. I can extend the time it takes before it goes to sleep to prevent it from mounting to Citrix, but in doing so, it significantly lessens the battery life.

    Basically, when the microphone goes to sleep, Citrix Receiver will mount the microphone. The microphone will automatically go to sleep when it's laid down on a flat surface for a specified period of time. When I lift the microphone, usually it awakens and things will resume. However, when it is mounted to Citrix Receiver, Windows 10 will never mount the device back as a local device when the microphone is awakened.

    Is anyone aware of a local setting that can prevent this? I found a setting in Citrix Receiver that allowed me to disable automatic mounting of microphones and USB devices, but no matter what setting I choose, it still mounts. I completely uninstalled Citrix Receiver (including running an uninstall utility that removed all traces of it), and then reinstalled it. Despite this, Citrix Receiver continues to mount the microphone.

    When I asked Philips about it, I was advised that my health system would have to change the policy on the administrative side. Discussing this with them has fallen on deaf ears almost. First they thought it was a problem with Dragon (my dictation software), then thought it was Windows 10, etc. I'm getting the run around instead of them realizing they could implement a policy change to fix this. However, they may not be willing to do this.

    Any help would be GREATLY appreciated!
      My ComputerSystem Spec

  2.    19 Mar 2018 #2

    Hi there.

    Citrix is Horrible -- but I have to use it too to connect to a work W10 Virtual desktop.

    Are you sure though that after Citrix creates / logs on to your VDI / remote desktop etc there isn't an app eg something like skype for business that isn't looking for devices such as video / microphones etc-- my Citrix desktop starts SKYPE for business and then Citrix prompts me to connect devices.

    Another solution -- just unplug the microphone when you don't need it.

    I had trouble also with the last Citrix software update --if your logon works with an earlier version - roll back to it --I think it's V4.9 or something like that.

    Cheers
    jimbo
      My ComputerSystem Spec

  3. ericnixmd's Avatar
    Posts : 270
    Windows 10 Pro for Workstations
    Thread Starter
       19 Mar 2018 #3

    The only thing I'm connecting to via Citrix is my hospital's EMR. If the microphone goes to sleep, Citrix mounts it and when I awaken the microphone, it never transfers back to my laptop. As soon as I exit Citrix the microphone works.
      My ComputerSystem Spec


 

Related Threads
Hi folks I tried all the standard stuff to get access to NAS / Linux machines from W10 including re-enabling SMB1 and killing the auto removal of SMB1 -- nothing worked. Then I had a brain storm -- get rid of CITRIX (I can run that as a VM for...
Hello. I have a HP Pavillion 500-164 tower. An ancient system, but it has been running Windows 10 just fine. Everything is stock, except for upgraded Memory, PSU, and GPU. No issues after I installed that hardware. About a week ago, the...
Hi there When I need to logon to several clients computers remotely I use the Citrix receiver software (Yes I know not the best solution for VPN's / VDI's but that's not my call). Latest (Windows -- not the Citrix package) update -- start the...
Hi I installed Windows ADK 10 v1703 on Windows 10 Enterprise v1703. In the "Deployment and Image Tool Environment" window running as Administrator, I wrote the following commands C:\Program Files (x86)\Windows Kits\10\Assessment and...
:( I have done everything I know to do from uninstalling, reinstalling, getting a new usb sound card -- everything. I have using Windows 10. And I have several mics most in headphones, but one external usb mic. Everyone of them work for a moment --...
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 07:50.
Find Us