Windows 10 Photos app crashing upon opening

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  1.    08 Mar 2018 #1

    Windows 10 Photos app crashing upon opening


    Hi all,

    First off, I've tried numerous fixes suggested in other threads with the same issue; they either didn't work or were not an option to me due to this being an issue with multiple computers/users across my organisation.

    Quite a few users in my organisation have started crashing upon opening the Photos app (both when opening a photo to view it or simply opening the app) since around a week ago. I've tried reinstalling to no avail, I'm unable to do a system restore to a week ago (seems to have fixed it for others) due to this affecting many users.

    Any ideas? Thanks
      My ComputerSystem Spec

  2. Caledon Ken's Avatar
    Posts : 11,600
    Windows 10 Pro x64 Build 1803
       11 Mar 2018 #2

    Hi gmteg. Welcome to the TenForums @gmteg

    If you have access to one of these machines I think I would try a clean boot and see if Photos still crashes. Hoping this way you will be able to identify it is something within windows or if it is how windows is interacting with a third party software your firm is using.

    If it still crashes with clean boot I might then try safe mode.

    Ken
      My ComputerSystem Spec

  3.    12 Mar 2018 #3

    Does the Photos app work in other accounts on the PC? If so you may have a corrupt account. You could try resetting the Photos app but you have already reinstalled it so this may not work either.
      My ComputersSystem Spec

  4. davidhk's Avatar
    Posts : 5,251
    windows 10 Home threshold2
       12 Mar 2018 #4

    gmteg said: View Post
    Hi all,

    First off, I've tried numerous fixes suggested in other threads with the same issue; they either didn't work or were not an option to me due to this being an issue with multiple computers/users across my organisation.

    Quite a few users in my organisation have started crashing upon opening the Photos app (both when opening a photo to view it or simply opening the app) since around a week ago. I've tried reinstalling to no avail, I'm unable to do a system restore to a week ago (seems to have fixed it for others) due to this affecting many users.

    Any ideas? Thanks
    May I suggest an alternative : Restore Windows Photo Viewer
    How to Restore Windows Photo Viewer in Windows 10
      My ComputerSystem Spec

  5.    12 Mar 2018 #5

    Caledon Ken said: View Post
    Hi gmteg. Welcome to the TenForums @gmteg

    If you have access to one of these machines I think I would try a clean boot and see if Photos still crashes. Hoping this way you will be able to identify it is something within windows or if it is how windows is interacting with a third party software your firm is using.

    If it still crashes with clean boot I might then try safe mode.

    Ken
    I'll try a clean boot tomorrow, thanks.
    ---
    Steve C said: View Post
    Does the Photos app work in other accounts on the PC? If so you may have a corrupt account. You could try resetting the Photos app but you have already reinstalled it so this may not work either.
    I'll try it with another account tomorrow but it seems like a slim chance since this simultaneously happened for numerous users in my organisation across many machines and seemingly quite a few people on these forums. Also tried resetting and reinstalling Photos app to no avail. Thanks for your time.
    ---
    davidhk said: View Post
    May I suggest an alternative : Restore Windows Photo Viewer
    How to Restore Windows Photo Viewer in Windows 10
    We're considering this but it could become a nightmare splitting our users across different photos apps including the various issues that can arise through using the old Windows Photo Viewer, I've read quite a few problems about using it. Thanks for sharing!
      My ComputerSystem Spec

  6. davidhk's Avatar
    Posts : 5,251
    windows 10 Home threshold2
       12 Mar 2018 #6

    gmteg said: View Post

    We're considering this but it could become a nightmare splitting our users across different photos apps including the various issues that can arise through using the old Windows Photo Viewer, I've read quite a few problems about using it. Thanks for sharing!
    OK. How about this...... uninstall Photos app > go to Windows Store > reinstall Photo app.

    How to uninstall Photos in Windows 10 :
    Uninstall Apps in Windows 10
    Use Option Two or Three.
    Scroll down to " (To remove Photos app from........) > copy and paste the command to your PowerShell (Admin) > Enter

    Go to Windows Store > search for Microsoft Photos > install.
      My ComputerSystem Spec

  7.    13 Mar 2018 #7

    davidhk said: View Post
    OK. How about this...... uninstall Photos app > go to Windows Store > reinstall Photo app.

    How to uninstall Photos in Windows 10 :
    Uninstall Apps in Windows 10
    Use Option Two or Three.
    Scroll down to " (To remove Photos app from........) > copy and paste the command to your PowerShell (Admin) > Enter

    Go to Windows Store > search for Microsoft Photos > install.
    Reinstalled already after removing the app with Powershell, unfortunately the issue remains. Thanks again.
      My ComputerSystem Spec

  8. Caledon Ken's Avatar
    Posts : 11,600
    Windows 10 Pro x64 Build 1803
       13 Mar 2018 #8

    How did clean boot go?
      My ComputerSystem Spec

  9.    13 Mar 2018 #9

    Caledon Ken said: View Post
    How did clean boot go?
    Still didn't work, unfortunately.
      My ComputerSystem Spec

  10. Caledon Ken's Avatar
    Posts : 11,600
    Windows 10 Pro x64 Build 1803
       13 Mar 2018 #10

    Might not yield much but I would try a safe boot as well, gets the basic video driver.
      My ComputerSystem Spec


 
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