Windows 10: Windows photo app not opening pictures, instant crash to desktop

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  1.    02 Mar 2018 #1

    Windows photo app not opening pictures, instant crash to desktop


    As title says, NO pics of any kind open in the app. App also crashes to desktop right after opening. This is on my dads pc in California (I am in Colorado trying to help through teamviewer) Dont know his system specs. What is most common cause and possible solutions? I have searched the web, but no definative answer
      My ComputerSystem Spec


  2. Posts : 5,053
    windows 10 Home threshold2
       02 Mar 2018 #2

    Suggestion : ( assuming Photo is the only app that is problematic.)

    1. Uninstall Photo app.
    Use this tutorial :
    Uninstall Apps in Windows 10
    Use either Option One or Option Two

    2. After uninstall, go to Window Store and reinstall Photo.
      My ComputerSystem Spec

  3.    02 Mar 2018 #3

    davidhk said: View Post
    Suggestion : ( assuming Photo is the only app that is problematic.)

    1. Uninstall Photo app.
    Use this tutorial :
    Uninstall Apps in Windows 10
    Use either Option One or Option Two

    2. After uninstall, go to Window Store and reinstall Photo.
    Tried this just now.......no joy.
    also scanned for virus and malware using defender and adw cleaner......no infections.
    this just started 3 days ago
      My ComputerSystem Spec


  4. Posts : 5,053
    windows 10 Home threshold2
       02 Mar 2018 #4

    gldndragn said: View Post
    Tried this just now.......no joy.
    also scanned for virus and malware using defender and adw cleaner......no infections.
    this just started 3 days ago
    Try system restore. Pick a date that is MORE THAN 3 days ago as your restore point.

    System Restore Windows 10
      My ComputerSystem Spec


  5. Posts : 415
    Windows 10 Home 32-bit
       02 Mar 2018 #5

    Look at any software installed 3 - 4 days ago and if it's something that also installed an explorer shell extension - uninstall the software.
      My ComputerSystem Spec


  6. Posts : 6,412
    10 Home x64 (1709) (10 Pro on 2nd pc)
       02 Mar 2018 #6

    Try a reinstall and re-register, Option Two in this tutorial...

    To Reinstall and Re-register Specific App for Current Account

    1. Open a command prompt.

    2. Copy and paste the command below for the Windows app you want to reset into the command prompt, and press Enter. When finished, you can close the command prompt if you like.

    Photos
    Code:
    PowerShell -ExecutionPolicy Unrestricted -Command "& {$manifest = (Get-AppxPackage *Photos*).InstallLocation + '\AppxManifest.xml' ; Add-AppxPackage -DisableDevelopmentMode -Register $manifest}"
    Reinstall and Re-register Apps in Windows 10 Windows 10 Tutorials
      My ComputersSystem Spec

  7.    02 Mar 2018 #7

    trying restore now. ALL other suggestions have not worked
      My ComputerSystem Spec


  • Posts : 5,053
    windows 10 Home threshold2
       02 Mar 2018 #8

    gldndragn said: View Post
    trying restore now. ALL other suggestions have not worked
    Please post back the result.
      My ComputerSystem Spec

  •    03 Mar 2018 #9

    System restore failed (that is for another thread) problem remains. ALL other suggestions here, so far, have failed. I would easily be able to fix it if I were with the pc, bun not remotely as of yet.
      My ComputerSystem Spec


  • Posts : 6,412
    10 Home x64 (1709) (10 Pro on 2nd pc)
       03 Mar 2018 #10

    gldndragn said: View Post
    System restore failed (that is for another thread) problem remains. ALL other suggestions here, so far, have failed. I would easily be able to fix it if I were with the pc, bun not remotely as of yet.
    The basic steps of using sfc /scannow then dism's restorehealth option would be the next thing I'd try (sometimes 3 or 4 runs may be needed to fix everything). If those fail then an in-place repair install may fix it (you'll keep installed apps and user files). There are tutorials for all three, but you really need to be on site for these, especially the repair install.

    Run SFC Command in Windows 10

    Use DISM to Repair Windows 10 Image

    Repair Install Windows 10 with an In-place Upgrade
      My ComputersSystem Spec


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