Windows photo app not opening pictures, instant crash to desktop

gldndragn · 03 Mar 2018

Bree said:

The basic steps of using sfc /scannow then dism's restorehealth option would be the next thing I'd try (sometimes 3 or 4 runs may be needed to fix everything). If those fail then an in-place repair install may fix it (you'll keep installed apps and user files). There are tutorials for all three, but you really need to be on site for these, especially the repair install.

Run SFC Command in Windows 10

Use DISM to Repair Windows 10 Image

Repair Install Windows 10 with an In-place Upgrade

I will try the first two later, the third is not an option.....I am not physacally there, my dad is not able to perform the steps to do it

Bree · 03 Mar 2018

gldndragn said:

...the third is not an option.....I am not physacally there, my dad is not able to perform the steps to do it

That's a pity, it can fix a lot of things. I think you should be able do the preparatory steps remotely - downloading the ISO, mount it and even run setup.exe to start the upgrade. After that your Dad's on his own (and you'll not have remote access until it's finished).

You know his abilities, I'll leave it up to you to decide if it's worth a try.

Callender · 03 Mar 2018

Other option to consider. Uninstall MS Photo App and use Windows Photo Viewer instead.

Restore Windows Photo Viewer in Windows 10 Windows 10 Tutorials

gldndragn · 03 Mar 2018

Callender said:

Other option to consider. Uninstall MS Photo App and use Windows Photo Viewer instead.

Restore Windows Photo Viewer in Windows 10 Windows 10 Tutorials

this solved the problem, forgot about doing this one. for now mark as solved. Results were instant................thanks from both of us

ben201 · 03 Mar 2018

This behaviour does sound very similar to the problem i had just a moment ago.
For me the crash is caused by an update of the ms photo app.
You may be able to test if this is the case by creating a new local account and see if the app works on there for the first few minutes.
If this is the case I solved the issue by doing a system restore to ~ 2-3 days ago and than disabling automatic app updates in the windows store as fast as possible. It is important here that you disable the updates before windows automaticly updates the app.