Windows 10: Recovery disks for HP ProBook 6460b

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  1.    01 Mar 2018 #1

    Recovery disks for HP ProBook 6460b


    Hi guys can I ask for a little advice please

    I recently was given a HP ProBook 6460b Laptop with brokenhard drive I have tried putting the operating system on a bootable usb flashdrive just to see if the computer works with no luck.

    I have downloaded an iso for the operation system and whenit gets to the point of putting in the serial number in it says this operating systemwas installed by the manufacture and to contact them for support, this I didand they were not very helpful

    I thought it would just be a case of installing windows 7from a iso using the serial number on the back of the computer but I found thatsnot the case

    So can anyone point me in the right direction to get a setof reco0very disks for the model please

    Regards

      My ComputerSystem Spec

  2.    01 Mar 2018 #2

    Hi.
    You should be able to load the W7 OS from an ISO and use the key printed on a label somewhere on the laptop. You did say W7, right? You need to use the Windows key, and not a system serial number. You also need to be sure you have the correct version of W7 to install present in the ISO. Where are you getting the ISO from?

    If the system ever had W10 installed and activated, you could install that as well. Even if it didn't, I'm hearing that the activation using a W7 key is still working.

    What was "broke" on the original drive? Did you try doing a recovery from it at all?

    Worse case, you can contact HP to purchase a set of recovery media:
    HP PCs - Obtaining HP Recovery Discs or an HP USB Recovery Drive | HP® Customer Support

    .
      My ComputerSystem Spec

  3.    01 Mar 2018 #3

    simrick said: View Post
    Hi.
    You should be able to load the W7 OS from an ISO and use the key printed on a label somewhere on the laptop. You did say W7, right? You need to use the Windows key, and not a system serial number. You also need to be sure you have the correct version of W7 to install present in the ISO. Where are you getting the ISO from?

    If the system ever had W10 installed and activated, you could install that as well. Even if it didn't, I'm hearing that the activation using a W7 key is still working.

    What was "broke" on the original drive? Did you try doing a recovery from it at all?

    Worse case, you can contact HP to purchase a set of recovery media:
    HP PCs - Obtaining HP Recovery Discs or an HP USB Recovery Drive | HP® Customer Support

    .
    Hi yes the computer was running widows 7 pro i think it was a 64 bit machine

    I downloaded the iso from Microsoft

    Not sure what you mean about (You need to use the Windows key, and not a system serial number) i was using the serial number COE from the back of the computer.

    The original computer had been dropped onto the floor and i think the hard drive is stuck and the computer will not see it it says no drive present so not able to do a recovery from that

    Thanks for the link to hp support but there does not seem to be recovery dvd for this model
      My ComputerSystem Spec

  4.    01 Mar 2018 #4

    Hi ive just tried to download the correct iso just in case the one i tried was the wrong one and this is the message i got after inputting the serial number from the back of the computer. so it look like i need the original recovery dvd.

    So i dont know what to do next

    Click image for larger version. 

Name:	hpsoftware.JPG 
Views:	36 
Size:	30.2 KB 
ID:	179025
      My ComputerSystem Spec

  5.    01 Mar 2018 #5

    Run showkeyplus and use check product key option, enter the key you are using to check it, click on key to hide it and post image.
      My ComputerSystem Spec

  6.    01 Mar 2018 #6

    cereberus said: View Post
    Run showkeyplus and use check product key option, enter the key you are using to check it, click on key to hide it and post image.
    Sorry do you mean post it to this site. I am not at home at the moment but I will have a go when I get home
      My ComputerSystem Spec

  7.    01 Mar 2018 #7

    sam02 said: View Post
    Hi yes the computer was running widows 7 pro i think it was a 64 bit machine

    I downloaded the iso from Microsoft
    sam02 said: View Post
    Not sure what you mean about (You need to use the Windows key, and not a system serial number) i was using the serial number COE from the back of the computer.
    Okay, that's correct - the Windows Key Code, COA.

    sam02 said: View Post
    The original computer had been dropped onto the floor and i think the hard drive is stuck and the computer will not see it it says no drive present so not able to do a recovery from that
    Sometimes drives that are not seen by Windows are still recoverable using special software. Just wonder if you might be able to recover the "recovery partition" and use that for install...would be a bit complicated though.

    sam02 said: View Post
    Thanks for the link to hp support but there does not seem to be recovery dvd for this model
    Computer Surgeons - Win 7 Pro 64 Bit Recovery Kit XW463AV For HP Probook Model Number 6460b Notebook PC
    Unfortunately, that's for US. For EU, see this post:
    Solved: Download recovery disk for Probook 6460b - HP Support Forum - 6186288
    .
    sam02 said: View Post
    Hi ive just tried to download the correct iso just in case the one i tried was the wrong one and this is the message i got after inputting the serial number from the back of the computer. so it look like i need the original recovery dvd.

    So i dont know what to do next

    Click image for larger version. 

Name:	hpsoftware.JPG 
Views:	36 
Size:	30.2 KB 
ID:	179025
    You'll get that when using an OEM Key Code.
    You can grab MS ISOs using the Windows ISO Downloader from heidoc to get around that problem.

    cereberus said: View Post
    Run showkeyplus and use check product key option, enter the key you are using to check it, click on key to hide it and post image.
    Cereberus has a good idea. Do run that, plug in the COA Key and click it to hide all but the last 5 numbers. Post it and let's see what you've got.
    ShowKeyPlus - Windows 10 Forums
    .
      My ComputerSystem Spec

  8.    01 Mar 2018 #8

    You could also try installing W10 and then activate it using the W7 key code. I have heard that this is still working.
      My ComputerSystem Spec

  9.    01 Mar 2018 #9

    The COA sticker will indicate the Windows edition (1) and architecture ('bitness')/language (2).

    Click image for larger version. 

Name:	Win 7 COA (HP)1.JPG 
Views:	1 
Size:	526.4 KB 
ID:	179043

    What exactly does your COA sticker show at 1 and 2?
      My ComputerSystem Spec

  10.    01 Mar 2018 #10

    "I recently was given a HP ProBook 6460b Laptop with brokenhard drive"
    I certainly hope you can follow-up with the recommendations but how will you able to if the HDD is broken?
    NOTE: The product key consists of a mixture of 25 characters: XXXXX-XXXXX-XXXXX-XXXXX-XXXXX.
      My ComputersSystem Spec


 
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