Windows 10: KeyText v3.20 by MJMSoft Design

  1.    28 Feb 2018 #1

    KeyText v3.20 by MJMSoft Design


    I have used the above macro program for decades for automated text input but suddenly it will no longer run since the Fall Creator's Update (v1709). It crashes on every attempt to open even in compatibility mode. I ran the Compatibility troubleshooter with the result being 'incompatible program'. Anyone got any ideas?
    Last edited by skvenus99; 06 Mar 2018 at 00:07.
      My ComputerSystem Spec


  2. Posts : 7,602
    10 Home x64 (1803) (10 Pro on 2nd pc)
       08 Mar 2018 #2

    Welcome to TenForums @skvenus99

    I suggest you try uninstalling then reinstalling it. I have just tested installing Key Text 3.20 in 1709 and it runs without a problem.

    Click image for larger version. 

Name:	Key Text OK in FCU.PNG 
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ID:	180100
      My ComputersSystem Spec

  3.    26 Mar 2018 #3

    Hello @Bree and thanks for your reply.

    I have uninstalled / reinstalled many times on both of my PC's to no avail. An error is generated during installation although it does complete. Another error is generated when attempting to launch the app. These errors don't offer any clues as to what the problem is.

    Just a thought, I have Office 365 and the PC's are joined to Azure AD. Do you think there is a policy restriction in place preventing KeyText from running?
      My ComputerSystem Spec


  4. Posts : 7,602
    10 Home x64 (1803) (10 Pro on 2nd pc)
       26 Mar 2018 #4

    skvenus99 said: View Post
    ... An error is generated during installation although it does complete. Another error is generated when attempting to launch the app. These errors don't offer any clues as to what the problem is.
    The full text of the errors and any error codes they contain may offer a clue. Screenshots of the error notices could help. Policy restrictions may be the reason, but we need more details to determine that.
      My ComputersSystem Spec

  5.    29 Mar 2018 #5

    Error messages


    Installation appears to run and complete successfully, however the following Application error is generated:

    Faulting application name: LicInit.exe, version: 1.0.0.0, time stamp: 0x457d43f1
    Faulting module name: LicInit.exe, version: 1.0.0.0, time stamp: 0x457d43f1
    Exception code: 0x40000015
    Fault offset: 0x0007dc90
    Faulting process ID: 0x1e04
    Faulting application start time: 0x01d3b3e6705c12ac
    Faulting application path: C:\Users\Sean\AppData\Local\Temp\is-6KNRP.tmp\LicInit.exe
    Faulting module path: C:\Users\Sean\AppData\Local\Temp\is-6KNRP.tmp\LicInit.exe
    Report ID: e625302c-8ed9-43d9-84f1-a32e85bc2bb6
    Faulting package full name:
    Faulting package-relative application ID:

    When attempting to launch the app nothing happens – no splash screen etc.. The following Application error is generated:

    Faulting application name: KeyText.exe, version: 6.2.2.0, time stamp: 0x55b0fbb2
    Faulting module name: KeyText.exe, version: 6.2.2.0, time stamp: 0x55b0fbb2
    Exception code: 0x40000015
    Fault offset: 0x000f0c90
    Faulting process ID: 0x118c
    Faulting application start time: 0x01d3b3e70bb7d6e0
    Faulting application path: C:\Program Files (x86)\KeyText\KeyText.exe
    Faulting module path: C:\Program Files (x86)\KeyText\KeyText.exe
    Report ID: 658d36dc-cbc0-4a6f-95f2-f636b2f878b8
    Faulting package full name:
    Faulting package-relative application ID:

    I tried running the app in Compatibility mode to no avail.

    I ran the Compatibility trouble-shooter which could not fix the problem, giving a result of ‘Incompatible program’.

    I have tried this multiple times on 2 different PC’s which are running Windows 10 Fall Creators Update v1709 (OS Build 16299.248) with the same result.

    So in summary, install = 1 error, runtime = 1 error.
    Thanks.
      My ComputerSystem Spec


  6. Posts : 7,602
    10 Home x64 (1803) (10 Pro on 2nd pc)
       29 Mar 2018 #6

    Well, as I said before it installed without error when I tested it.

    Your install error is probably the critical one, the run error may be a consequence of that failing.

    The LicInit.exe is included with KeyText 3.20 from MJMSoft Design but apparently they didn't write it. LicInit is a product of Technology Lighthouse and, guessing from its name, responsible for licencing your install.

    Do you have a licence for KeyText? I don't, I installed it as a 30-day free trial. Perhaps the install error only happens if you enter a licence?

    The release notes do say...
    Version 3.20
    Fix for compatibility with Windows 10. V3.15 users please note – no need to upgrade unless you have Windows 10.
    ... so perhaps not all has been fixed?

    One possibility is that LicInit is being denied access by Defender's Controlled Folder Access. Depending on any Policy restrictions you may (or may not) be able to turn this off and try another install.
    Change Windows Defender Controlled Folder Access Settings - Windows 10

    I suspect in the end you'll have to contact MJMSoft Design to get to the bottom of this. http://www.mjmsoft.com/contacts.html
      My ComputersSystem Spec

  7.    02 Apr 2018 #7

    OK, after digging a bit deeper I discovered that the problem was down to my user profile being corrupt. I have recreated my profile and have KeyText installed and working correctly on one of my PC's so far. I will monitor this as I continue rebuilding my profile to see if anything interferes with KT.

    Thanks @Bree for your help. Much appreciated.
      My ComputerSystem Spec


  8. Posts : 7,602
    10 Home x64 (1803) (10 Pro on 2nd pc)
       02 Apr 2018 #8

    skvenus99 said: View Post
    ...I have recreated my profile and have KeyText installed and working correctly on one of my PC's so far....
    Thanks @Bree for your help. Much appreciated.

    Glad to have helped, though the solution sounds like it was all your own work. Good diagnosis skills :)
      My ComputersSystem Spec


 

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