Windows 10: Help with AAM Updates Notifier.exe errors

  1.    28 Feb 2018 #1

    Help with Adobe AAM Updates Notifier.exe errors


    Beginning on 2/13 I began seeing the issue with the Adobe Update Manager:
    Faulting application name: AAM Updates Notifier.exe, version: 9.0.0.281, time stamp: 0x5776ade0
    Faulting module name: UpdaterCore.dll, version: 9.0.0.30, time stamp: 0x5773799f
    Exception code: 0xc0000005
    Fault offset: 0x0006287e
    Faulting process id: 0x2c10
    Faulting application start time: 0x01d3b0ab4f700ffc
    Faulting application path: C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\AAM Updates Notifier.exe
    Faulting module path: C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterCore.dll
    Report Id: 73f331ff-24f9-4ef0-9213-c4aa0f79fe69
    Faulting package full name:
    Faulting package-relative application ID:
    Click image for larger version. 

Name:	Perf Monitor.JPG 
Views:	3 
Size:	175.6 KB 
ID:	178946

    There was a thread here
    What does this error mean? - Windows 10 Forums
    But there was no apparent resolution. It ended with the OP being asked to upload a file from Autoruns with he apparently did.
    I've also looked at a recent thread on the Adobe forums:
    Adobe Application Manager Errors |Adobe Community
    I followed the instructions but no joy. What I have not done is to uninstall Lightroom and Photoshop. Since that are both heavily customized, I would like to avoid this as a last step only.
    I've run Autoruns and uploaded it to dropbox at:
    Dropbox - DELLXPS8700NEW.arn
    Any help solving this would be greatly appreciated.

    3/3/2018 Update: Since I originally posted this I have used DISM and SFC to repair damaged system files and then removed and reinstalled Lightroom Classic CC, Photoshop 2018 CC, and the Creative Cloud app. Neither of these have stopped the error from reoccurring at each mornings login. So I've gone back to disabling the Adobe AMM Updater scheduled task.
    Any help would be appreciated.

    3/6/2018 Update: The solution that came from Adobe tech support is to rename the AMMUpdater folder in "ProgramData\Adobe" to AAMUpdater_OLD and the next time the AAM Updates Notifier.exe runs the folder will be recreated and the errors will stop. Happy to report it worked. Incidentally there is a older in AAMUpdater named 1.0 that is a symbolic link to "Users\USER NAME\ AppData\Local\Adobe\AAMUpdater\1.0" that gets updated every time (or maybe only the first time) that AAM Updates Notifier.exe runs. Mystery solved.
    Last edited by SoFine409; 06 Mar 2018 at 14:39.
      My ComputerSystem Spec


  2. Posts : 1,330
    Windows 10 Home 64-bit
       12 Mar 2018 #2

    SoFine409 said: View Post
    Beginning on 2/13 I began seeing the issue with the Adobe Update Manager:
    Faulting application name: AAM Updates Notifier.exe, version: 9.0.0.281, time stamp: 0x5776ade0
    Faulting module name: UpdaterCore.dll, version: 9.0.0.30, time stamp: 0x5773799f
    Exception code: 0xc0000005
    Fault offset: 0x0006287e
    Faulting process id: 0x2c10
    Faulting application start time: 0x01d3b0ab4f700ffc
    Faulting application path: C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\AAM Updates Notifier.exe
    Faulting module path: C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterCore.dll
    Report Id: 73f331ff-24f9-4ef0-9213-c4aa0f79fe69
    Faulting package full name:
    Faulting package-relative application ID:
    Click image for larger version. 

Name:	Perf Monitor.JPG 
Views:	3 
Size:	175.6 KB 
ID:	178946

    There was a thread here
    What does this error mean? - Windows 10 Forums
    But there was no apparent resolution. It ended with the OP being asked to upload a file from Autoruns with he apparently did.
    I've also looked at a recent thread on the Adobe forums:
    Adobe Application Manager Errors |Adobe Community
    I followed the instructions but no joy. What I have not done is to uninstall Lightroom and Photoshop. Since that are both heavily customized, I would like to avoid this as a last step only.
    I've run Autoruns and uploaded it to dropbox at:
    Dropbox - DELLXPS8700NEW.arn
    Any help solving this would be greatly appreciated.

    3/3/2018 Update: Since I originally posted this I have used DISM and SFC to repair damaged system files and then removed and reinstalled Lightroom Classic CC, Photoshop 2018 CC, and the Creative Cloud app. Neither of these have stopped the error from reoccurring at each mornings login. So I've gone back to disabling the Adobe AMM Updater scheduled task.
    Any help would be appreciated.

    3/6/2018 Update: The solution that came from Adobe tech support is to rename the AMMUpdater folder in "ProgramData\Adobe" to AAMUpdater_OLD and the next time the AAM Updates Notifier.exe runs the folder will be recreated and the errors will stop. Happy to report it worked. Incidentally there is a older in AAMUpdater named 1.0 that is a symbolic link to "Users\USER NAME\ AppData\Local\Adobe\AAMUpdater\1.0" that gets updated every time (or maybe only the first time) that AAM Updates Notifier.exe runs. Mystery solved.
    I apologize if I was no help. I have been having a new issue with the latest release of Adobe Photoshop Lightroom, however. It's slow to import pictures in a relatively quick manner. This is a widespread issue. I am about to contact Adobe to see if there is a fix.
      My ComputersSystem Spec

  3.    12 Mar 2018 #3

    Hey no problem Jesse, I appreciate you're response. I hope Adobe gets your issue solved.
    Bob R.
      My ComputerSystem Spec

  4.    19 Mar 2018 #4

    Unfortunately the issue has returned and the fix from Adobe, described in the initial post, now no longer. The error reoccurred on 3/15 and 3/19. Other users have reported that this error has reoccurred on their systems as well. Any ideas would be appreciated.
      My ComputerSystem Spec


 

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