Windows 10: Windows Media Player Rich Preview Handler issue

  1. Posts : 1
    Windows 7 and Windows 10
       19 Feb 2018 #1

    Windows Media Player Rich Preview Handler issue

    I have a Lenovo Z50-75 laptop. I am running the most current version of 64 bit Windows 10 Home. When I select a media file like an MP3 by single clicking on it, a window pops up on the main desktop (I use a dual monitor setup) on the left side of the screen. This window is like the preview window that is supposed to pop up inside the Windows Explorer preview pane when preview is enabled. When the preview pane is disabled in Explorer, the rogue preview window disappears. This window is especially annoying because it is always on top and cannot be minimized and is rather large (see attached photo.) When this window is visible, a blank button with no icon appears on the taskbar. If I right click on this taskbar button, a menu pops up that says "Windows Media Player Rich Preview..." (see attached picture) plus an option to pin the program to the taskbar or to close the window. Sometimes, when I click on an audio file a button pops up in the taskbar that shows the default Windows application icon but there is no text on the button and the large faulty preview window does not pop up. The faulty preview window doesn't always show up when clicking on a file, but it doesn't show up in the preview pane either. When I click on an .avi file, the preview is shown in the preview pane in Explorer like it is supposed to. I have searched for a solution to this issue online and haven't found anything (the Microsoft sites are beyond worthless) that corrects this bug. Has anybody found a solution to this bug?
    Attached Thumbnails Attached Thumbnails windows media player rich preview handler.png   rich media player.png  
      My ComputerSystem Spec

  2.    19 Feb 2018 #2

    Hi, Please see
    for example. Reports indicate this is a problem area, a defect in Win 10.

    So as to avoid the issue, use a different player, in particular for at least mp3's.

    I had a different player associated with mp3s, so had not seen this. If I associate mp3's with WMP, I see this:
    Click image for larger version. 

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    Interestingly, adjusting the size of the Preview pane changes the size of that player window.
    Click image for larger version. 

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    while clicking on the small arrow gives this: (stereo???)
    Click image for larger version. 

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    Easiest way is to use a different player for mp3s. (Note, if you do that e.g. for avi's you lose the ability to play the medium in the Preview Pane.

    Here's a surprise:
    Click image for larger version. 

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    I was fiddling around with preview, and had previewed an AVI file. I then reset the association with mp3 back to media player, and found the preview of the AVI remained visible.
    Last edited by dalchina; 19 Feb 2018 at 07:43.
      My ComputerSystem Spec


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