Snipping Tool - Saving jpg, png files as Word docs with no pic Solved

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  1.    05 Feb 2018 #1

    Snipping Tool - Saving jpg, png files as Word docs with no pic

    Hi all,
    I am barely computer literate, so please bare with me. I have been using the Snipping tool for over a year now. I use it a lot for my job. Anyway, recently, whenever I hit "save as" and select jpeg, png it saves it as an unreadable word document. Sometimes, if I keep switching between jpeg and png, it will eventually save in those formats. Sometimes, it will not. Any ideas on why this is happening?
    Click image for larger version. 

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      My ComputerSystem Spec

  2. Caledon Ken's Avatar
    Posts : 12,267
    Windows 10 Pro x64 Build 1809
       05 Feb 2018 #2

    Hi amyla. Welcome to the TenForums @amyla

    It does look like it saved it as a Word file

    Attachment 175802

    although the "W" is pretty small.

    I would click settings, then Apps, then default Apps, scroll down on the right and the default apps by file type and ensure JPG and PNG are set to "Photos" or the app of your choosing for picture.

    If indeed it is set as photo then as Denis says you can't open in Word can you can insert.

      My ComputerSystem Spec

  3. Posts : 995
    Windows 10
       06 Feb 2018 #3

    1) Change your File Explorer display to show the extension letters. View Tab > Tick box for "File name extensions".
    That will show you the full file name, and what sort of file you are dealing with.

    There is nothing wrong with what you are showing, it's how Word looks at a PNG file.

    2) What has happened is the PNG File extension has defaulted to Word. So you have to change this back again.
    Settings > Apps > Default Apps > Scroll down to the link "Choose default application by file type"
    Scroll down again to .PNG click on the Word icon and you should get a list of suitable Applications.
    You should have Photos in there maybe other imaging applications select it and then the .PNG files will default to opening in Photos or whatever you choose.
      My ComputerSystem Spec

  4.    08 Feb 2018 #4

    Thanks gentleman. I believe that I have done as instructed. Note that both Jpeg and png were set to photos and not word, but I went in and re-selected photos. It worked on my first test run. I should note that this started happening after the most recent update.
    I will be using it quite a bit tomorrow - so we'll see how it goes.
    Many Thanks!
      My ComputerSystem Spec

  5. Caledon Ken's Avatar
    Posts : 12,267
    Windows 10 Pro x64 Build 1809
       08 Feb 2018 #5

    Great news. Good luck.
      My ComputerSystem Spec

  6.    16 Feb 2018 #6

    Snipping still saving as Word

    Ok Gentleman. Thank you again for your help. I fear that the mini- word doc has returned. Perhaps I am following your instructions incorrectly. This is what I see when I go into app settings:
    Attachment 177388

    This is what the file looks like. The one above it was saved in the exact same way only 3 minutes before and it saved as a jpeg.
    Attachment 177389
      My ComputerSystem Spec

  7. Posts : 995
    Windows 10
       16 Feb 2018 #7

    All is OK, no worries.

    Your file does not have a .JPG extension, just add it to the filename.
    Right click file > Rename with .JPG at the end.

    This seems to apply to some others in your list.
      My ComputerSystem Spec

  8.    16 Feb 2018 #8

    Any idea while it would decide to do that to me sometimes?
      My ComputerSystem Spec

  9. Caledon Ken's Avatar
    Posts : 12,267
    Windows 10 Pro x64 Build 1809
       16 Feb 2018 #9

    Here is my bet.

    Maybe you discovered a flaw and if file names end in .00 or .30 it does not process correctly.

    Three of the files end in .00, oe in .30

    when you type file name to be saved, as a work around maybe add .jpg or have letters like oneway or twoway

    You could do some tests. save a snip ending in .00 and see if it adds the jpg extension. Then try again but make the last two digits aa and see if it adds jpg. If you have found a new hole you can report through feedback hub.
      My ComputerSystem Spec

  10. Posts : 995
    Windows 10
       16 Feb 2018 #10

    Probably just user error. I do it myself occasionally.

    As you know, the Snipping Tool puts in Capture.JPG or Capture.PNG as a default name highlighted in Blue you press backspace, it deletes the lot, put in you own filename forgetting to do the .JPG or .PNG at the end and save it.
    Very easily done.

    Other applications may just highlight the initial bit of the filename before the dot 3 letter extension but even then you can make a mistake.

    That is why showing the File name extensions in File Explorer is so useful, you can see and correct mistakes.
      My ComputerSystem Spec

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