Skype not working on new Laptop


  1. Posts : 53
    Windows 10 Pro - 21H1
       #1

    Skype not working on new Laptop


    Having this Dell Laptop recently and setting the various email accounts and other programs previously used on my old HP laptop.

    Now I've come to setup my Skype account to use it to contact my overseas contacts, when it is clicked I see a splash and nothing else.

    Read various topics with this problem as it was a pre-installed version.
    I uninstalled it and tried to get a new download.
    Using the link to MS-Store it starts to download then a side splash tells me it cannot be installed and later an error "Code: 0x80073CF9".

    Looking into this cause, Tried using WSReset.exe, did nothing to help only restarting "Store".
    Tried uninstalling "Store" as some suggest.
    Re-installed using "Powershell procedure"
    Folder "AUInstallAgent" was missing and created new folder.
    Folder "AppReadiness" folderexists. Both of which are empty.
    Tried a re-run of downloading Skype from the "Store" and still the same error.
    Looked in the registry for the folder "OLE" in "
    HKEY_CURRENT_USER\Software\Microsoft" - ​does not exist.
    Any ideas ?
      My Computer


  2. Posts : 16,278
    W10Prox64
       #2

    Hi.
    Have you tried installing the desktop version?
    Download Skype | Free calls | Chat app
    (I don't use the Store app, so not sure about it.)
    Might be a slightly different link for you in GB...
      My Computer


  3. Posts : 53
    Windows 10 Pro - 21H1
    Thread Starter
       #3

    Thanks,

    In the end I found on my old laptop a "Skype setup" and used that to install.

    Even with your download it had to be from 'Store', Skype would not let me log-in and yet when transferred to Skype website asking me to sign-in to verify I had no issues.
    But when tried to sign-in again to the app despite using same email and PW it would let me sign-in.

    But all is solved as said using my Skype set-up.

    thanks
      My Computer


  4. Posts : 16,278
    W10Prox64
       #4

    tensone said:
    Thanks,

    In the end I found on my old laptop a "Skype setup" and used that to install.

    Even with your download it had to be from 'Store', Skype would not let me log-in and yet when transferred to Skype website asking me to sign-in to verify I had no issues.
    But when tried to sign-in again to the app despite using same email and PW it would let me sign-in.

    But all is solved as said using my Skype set-up.

    thanks
    Good news. Keep that old Skypesetup.exe file for future - it's gold right now! Too many people having similar issues to yours. Cheers!
      My Computer


  5. Posts : 53
    Windows 10 Pro - 21H1
    Thread Starter
       #5

    thanks,

    adding to trying to get Skype from Store,

    I ran sfc /scannow with nothing found and also dism----healthrestore with no effect to Store.
      My Computer


 

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