Windows 10: Macrium Reflect PE Environment cannot detect Bitlocker Drives

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  1.    17 Jan 2018 #1

    Macrium Reflect PE Environment cannot detect Bitlocker Drives


    Hello,

    I have created a bootable USB using Macrium Reflect 7.1 (Free version) with the options checked for bitlocker encrypted drives to automatically unlock. My pc has the following drives:
    1 M.2 drive (OS) (encrypted)
    2 1TB HDD's in RAID1 (encrypted)
    1 750GB HDD (not encrypted)
    1 external HDD (encrypted)

    In the PE environment only my OS drive is visible. I cant even see the unencrypted 750GB HDD for some reason. If I run a command prompt and "manage-BDE" it shows only my OS drive, and some drive "E" which is apparently encrypted but does not have a listed size.

    I normally store my system backup images on some of these drives which are inaccessible. Why are they not visible in the PE environment?
      My ComputerSystem Spec

  2.   My ComputerSystem Spec

  3.    17 Jan 2018 #3

    Josey Wales said: View Post
    The above may be of help to you.
    Yes I have already been to that page. In my post I stated that I have already checked the appropriate boxes to include bitlocker in the PE environment. The issue is I can't even access the drives. If I can't access the drives I cannot unlock them.
      My ComputerSystem Spec

  4.    17 Jan 2018 #4

    Does it detect the external drive? Is your 750GB drive connected to the RAID controller?

    My suspicion is that Macrium doesn't have drivers for the RAID controller. This should have nothing to do with BitLocker.
      My ComputerSystem Spec

  5.    17 Jan 2018 #5

    Ocman76 said: View Post
    Yes I have already been to that page. In my post I stated that I have already checked the appropriate boxes to include bitlocker in the PE environment. The issue is I can't even access the drives. If I can't access the drives I cannot unlock them.
    That is not all that is at that link.
      My ComputerSystem Spec

  6.    17 Jan 2018 #6

    Josey Wales said: View Post
    That is not all that is at that link.
    It also discusses saving .bek keys so that drives can be unlocked. If the drives don't exist in the PE environment how can they be unlocked? I don't mean to appear rude but am I missing something?
      My ComputerSystem Spec

  7.    17 Jan 2018 #7

    PolarNettles said: View Post
    Does it detect the external drive? Is your 750GB drive connected to the RAID controller?
    My suspicion is that Macrium doesn't have drivers for the RAID controller. This should have nothing to do with BitLocker.
    It does not detect my external drive. How would I be able to tell if my 750GB HDD is connected to the raid controller? It is listed as "LEGACY" when viewed in the RAID Bios.
      My ComputerSystem Spec

  8.    17 Jan 2018 #8

    From the AB350M manual it looks like all your SATA ports are connected to the RAID controller.

    Unfortunately, from an old help page it looks like you might not be able to install RAID drivers with the free version. But I can't find any similar documentation for the current version. Do you see anything like step 3 in Create a Windows PE Rescue Environment ?
      My ComputerSystem Spec

  9.    17 Jan 2018 #9

    PolarNettles said: View Post
    Do you see anything like step 3 in Create a Windows PE Rescue Environment ?
    I just checked and it appears to include the RAID driver!?
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      My ComputerSystem Spec

  10.    18 Jan 2018 #10

    Sure looks like the RAID driver is there.

    Just to confirm, how are you determining that Macrium can't detect your drive?
    Do you get any error messages if you click on Restore->View Unsupported Devices?

    Try putting Alternative to device manager of Windows onto your PE drive (just extract it to the root of the drive). When when you boot from the USB you can open an command prompt to your USB drive and run DevManView.exe to see what devices are present. Make sure your RAID controller is there and check if your hard drives are there as well.

    Click image for larger version. 

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