OneDrive won't install/run on Win 10


  1. Posts : 4
    Windows 10
       #1

    OneDrive won't install/run on Win 10


    Hello,

    I recently purchased Office 365 Business and began to install the software on 3 computers: home, work, and laptop. The install for the work and laptop computers (Win 7 & Win 10) went perfect but for some reason I cannot get OneDrive to work on my Win 10 computer at home. All of the other software for Office 365 works as intended on the home computer.

    OneDrive shows in the start menu but is not shown in the taskbar below and has not created a favorites link in windows explorer. Clicking on the link manually does nothing. I cannot find anything in the event logs, have tried resetting OneDrive via the command prompt, and have uninstalled/reinstalled the program without success.

    Anyone familiar with a problem like this?

    Much appreciated.
      My Computer


  2. Posts : 12,417
    Win10 Version 21H2 Pro and Home, Win11 Pro
       #2

    Nearly all the problems I've heard about with OneDrive that comes with Win10 is that it gets in the way of some things and those folks want to turn it off. There's usually an icon in the Notification Area, click the little up arrow at the left of the others to get a full list. Or right-click the Taskbar, click Taskbar Settings then wade through the various settings available.
      My Computers


  3. Posts : 4
    Windows 10
    Thread Starter
       #3

    Unfortunately, that's not it. It's not even listed as an option to hide as a taskbar notification. When installing the program it never asked for where the directory was to be located or the account info, it's as if it partially installed but gave no error message.
      My Computer


  4. Posts : 12,417
    Win10 Version 21H2 Pro and Home, Win11 Pro
       #4

    Only other thing that comes to mind is whether the computer is logged onto as a Local Account or Microsoft Account.
      My Computers


  5. Posts : 4
    Windows 10
    Thread Starter
       #5

    The computer is logged on as a local account. I also tried setting up another local account to try OneDrive from but the same issue persists. I appreciate your suggestions though.
      My Computer


  6. Posts : 15,444
    19043.1237
       #6

    @Microsoft... OneDrive requires an active Microsoft account.
      My Computer


  7. Posts : 4
    Windows 10
    Thread Starter
       #7

    I do have a Microsoft account, so for clarification:

    OneDrive won't install/run on Win 10-onedrive-1.png

    I can save files through the office programs directly to OneDrive as shown above.

    It's the OneDrive program itself that does not load at start up, does not show in the task bar, and this link in the menu bar does nothing:

    OneDrive won't install/run on Win 10-onedrive-2.png

    I can't find anything in the event viewer that leads to clues as to the cause, does anyone know where I might find some sort of indication?

    Thanks
      My Computer


  8. Posts : 1
    win 10
       #8

    I have the same problem on win 10 1903 - did you resolve it?


    hope you can remember :0)

    Thanks

    Chris
      My Computer


  9. Posts : 1
    Windows 10
       #9

    chrisl1234 said:
    hope you can remember :0)

    Thanks

    Chris
    I had the same issue. The solution was to edit some permissions that had been disabled. After that, I could set it up as intended.

    Check Registry.
    1. Press (Windows key) + R to open the Run box.
    2. Type regedit and click OK.
    3. Navigate to HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\OneDrive. Make sure DisableFileSyncNGSC is set to "0". (It is also OK if the registry doesnít exist).

    Check Group Policy settings.
    1. Press (Windows key) + R to open the Run box.
    2. Type gpedit.msc and click OK.
    3. In the Local Group Policy Editor, in the folder list under Local Computer Policy, navigate to Local Computer Policy >
      Computer Configuration > Administrative Templates > Windows Components > OneDrive > Prevent the usage of OneDrive for file storage. Make sure it is set to "Not configured" or "Disabled".

    I hope this solves your issue too!
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 23:11.
Find Us




Windows 10 Forums