Windows 10: Directv Sunday Ticket app won't install

  1.    23 Dec 2017 #1

    Directv Sunday Ticket app won't install


    Hello All:

    Everytime I attempt to install Directv Sunday Ticket App for windows 10, I am told that it cannot be installed and I am given an error code of Code: 0x80240013. Can someone tell me how to fix this problem so that the app will install? Thanks
      My ComputerSystem Spec

  2. Caledon Ken's Avatar
    Posts : 10,584
    Windows 10 Pro x64 Build 1803
       23 Dec 2017 #2

    Hi aestone. Welcome to the TenForums @aestone

    Pretty much all the Google hits points to Updates issues although you specifically mention Direct TV.

    Are you having any issues with updates? Start > Settings > Updates and security > View installed update history

    Could I ask what version and build you are on, Windows key + R, type winver, enter
      My ComputerSystem Spec

  3.    23 Dec 2017 #3

    [QUOTE=Caledon Ken;1244908]Hi aestone. Welcome to the TenForums @aestone

    Pretty much all the Google hits points to Updates issues although you specifically mention Direct TV.

    Are you having any issues with updates? Start > Settings > Updates and security > View installed update history

    Could I ask what version and build you are on, Windows key + R, type winver, enter[/QUOTE


    Version 1709 Build 16299,125
      My ComputerSystem Spec


  4. Posts : 37,567
    Dual boot Windows 10 FCU Pro x 64 & current Insider 10 Pro
       23 Dec 2017 #4

    Hello, aestone. Welcome to Windows TenForums.

    WUA Success and Error Codes: WUA Success and Error Codes (Windows)

    In that page it’s easiest just to Ctrl/F > Copy/paste 0x80240013 into Find box > Enter. It shows WU_E_DUPLICATE_ITEM with error code 0x80240013. Reason > Operation tried to add a duplicate item to a list.

    Have you installed this app before? If so, is it then listed in your Store Library? Open Store app > Click 3-dot menu upper right > My Library.

    If so, are you installing from there?

    You may want to try tapping the Widows key > Type > wsreset > When “Run command” shows up > Left click or Enter > The Store and a command prompt will now open without any message. The command prompt will automatically close when the Store cache has been reset. It’s basically this tutorial:

    Clear and Reset Store Cache in Windows 10 Performance Maintenance Tutorials

    Then try to install the app.
      My ComputersSystem Spec


 

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