Windows 10: Photo app fails

  1.    22 Dec 2017 #1

    Photo app fails


    My Photo app in Win 10 has become just a black screen - if I try to import a photo it gives the message "the remote procedure call failed". I have tried deleting the app via both the Shell and CCleaner, then reinstalling from the app store, but the problem persists. Also tried Restore but still a black screen. This lasts seconds and then disappears and PC reverts to Desktop. Any ideas please - David
      My ComputerSystem Spec


  2. Posts : 8,244
    Windows 10 Pro x64 Build 1803
       22 Dec 2017 #2

    Hi drdmford. Welcome to the TenForums @drdmford

    I think at this point I would do an in place repair / upgrade. The process is supposed to be non destructive but I always recommend a full data backup.

    Repair Install Windows 10 with an In-place Upgrade


    Ken
      My ComputerSystem Spec

  3.    23 Dec 2017 #3

    Try the app in another account before doing a repair install - you might have a corrupted account profile.
      My ComputersSystem Spec

  4.    23 Dec 2017 #4

    Photo app


    I think the reinstall Win10 is far too complicated, sorry! I will try the change of account idea - if I click 'end thread' it will have worked....
      My ComputerSystem Spec

  5.    23 Dec 2017 #5

    Sometimes if the computer starts behaving oddly, theres nothing like a clean format install to get it back to normal.
      My ComputersSystem Spec


  6. Posts : 8,244
    Windows 10 Pro x64 Build 1803
       23 Dec 2017 #6

    Agree clean is best but the repair / upgrade is not complicated. You run it, it finishes. Yes there are a couple of BIOS settings.
      My ComputerSystem Spec

  7.    23 Dec 2017 #7

    Reinstall photo app
    Click
    on Start menu
    Type Powershell
    Right click on Powershell and select to Run As Administator
    Copy and paste the following into Powershell and hit Enter

    Get-AppXPackage | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "C:\Program Files\WindowsApps\Microsoft.Windows.Photos_15.1208.10480.0_x64__8wekyb3d8bbwe\AppxManifest.xml"}


    or Reinstall All Apps

    Click on Start menu
    Type Powershell
    Right click on Powershell and select to Run As Administator
    Copy and paste the following into Powershell and hit Enter


    Get-AppXPackage | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
      My ComputerSystem Spec


 

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