1.    4 Weeks Ago #1
    Join Date : Dec 2017
    Halifax UK
    Posts : 2
    Windows 10

    Photo app fails


    My Photo app in Win 10 has become just a black screen - if I try to import a photo it gives the message "the remote procedure call failed". I have tried deleting the app via both the Shell and CCleaner, then reinstalling from the app store, but the problem persists. Also tried Restore but still a black screen. This lasts seconds and then disappears and PC reverts to Desktop. Any ideas please - David
      My ComputerSystem Spec
  2.    3 Weeks Ago #2
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 5,397
    Windows 10 Pro Build 1709

    Hi drdmford. Welcome to the TenForums @drdmford

    I think at this point I would do an in place repair / upgrade. The process is supposed to be non destructive but I always recommend a full data backup.

    Repair Install Windows 10 with an In-place Upgrade


    Ken
      My ComputerSystem Spec
  3.    3 Weeks Ago #3
    Join Date : Jun 2015
    UK
    Posts : 2,256
    Windows 10 Home x64 (Laptop), Windows 10 Pro x64 (Desktop)

    Try the app in another account before doing a repair install - you might have a corrupted account profile.
      My ComputersSystem Spec
  4.    3 Weeks Ago #4
    Join Date : Dec 2017
    Halifax UK
    Posts : 2
    Windows 10
    Thread Starter

    Photo app


    I think the reinstall Win10 is far too complicated, sorry! I will try the change of account idea - if I click 'end thread' it will have worked....
      My ComputerSystem Spec
  5.    3 Weeks Ago #5

    Sometimes if the computer starts behaving oddly, theres nothing like a clean format install to get it back to normal.
      My ComputersSystem Spec
  6.    3 Weeks Ago #6
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 5,397
    Windows 10 Pro Build 1709

    Agree clean is best but the repair / upgrade is not complicated. You run it, it finishes. Yes there are a couple of BIOS settings.
      My ComputerSystem Spec
  7.    3 Weeks Ago #7
    Join Date : Dec 2017
    Posts : 51
    Windows 10

    Reinstall photo app
    Click
    on Start menu
    Type Powershell
    Right click on Powershell and select to Run As Administator
    Copy and paste the following into Powershell and hit Enter

    Get-AppXPackage | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "C:\Program Files\WindowsApps\Microsoft.Windows.Photos_15.1208.10480.0_x64__8wekyb3d8bbwe\AppxManifest.xml"}


    or Reinstall All Apps

    Click on Start menu
    Type Powershell
    Right click on Powershell and select to Run As Administator
    Copy and paste the following into Powershell and hit Enter


    Get-AppXPackage | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
      My ComputerSystem Spec

 


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