Duplicate ‘my office’ entries in start menu

hesoyam · 15 Dec 2017

I do not use Twitter, but i'll try to find some time today to do this!

terminusaquo · 15 Dec 2017

Glad to know that I'm not the only one with this issue, hopefully Microsoft will release an update that cleans this up.

simrick · 15 Dec 2017

Scottyboy99 said:

Ok, tried ccleaner looking under tools to uninstall the extra one and annoyingly ‘my office’ only listed once here. So no fix there. Unless there is something in else within cleaner than can edit the start menu?

Ms really needs to address this.

Wow, that is strange. I don't have this "My Office" entry at all, so I'm not much help I guess. Yes, Ccleaner>Tools>Uninstall is where you look. Wondering if you went through all the installed programs, to see if something weird is in there and showing in Start as My Office? I don't know. You say it's even not in the appdata/roaming user folders, so I am stumped. You could try running the Registry Cleaner: Just do the scan, checking every box except Help Files; see what it finds - it may find that and flag it, as it points to nothing, and then you can remove it that way.

LesleyJ · 16 Dec 2017

I had this problem
On the start menu I have duplicate entries of all my office products. I right clicked the duplicate and went to more, file location and deleted them from there.

Scottyboy99 · 16 Dec 2017

I think that’s a different thing. We are having problem with the modern store app and there is no facility to do that. That trick works with the normal desktop programs

LesleyJ · 16 Dec 2017

Scottyboy99 said:

I think that’s a different thing. We are having problem with the modern store app and there is no facility to do that. That trick works with the normal desktop programs

Opps I see what you mean.

I have finally got rid of my GET OFFICE app from the start menu. I went to the store downloaded it again. Then uninstalled it and its gone.

Scottyboy99 · 16 Dec 2017

Ok thanks. I tried uninstalling my office. That worked but left us with one entry that was dead still and cannot be uninstalled. So I just reinstalled it again to have a working app. But of course back to duplicate entries

EDIT actually the remaining my office entry was not dead. It still couldn’t be removed but clicking on it results in a fast white bar which then reinstalls ‘my office’ and gives you a working app. But it is a duplicate entry. The old entry stays but now becomes a dead entry in the start menu apps list. So whatever MS has done trying to transition from get office to my office has not cleaned up after itself properly

LesleyJ · 17 Dec 2017

The other thing I tried before I managed to get rid of it was setting up a new account. On the new account I could get rid of Get Office. Its a faff to have to copy everything over to the new account but that could be a option is you can be bothered.

Wiley Coyote · 17 Dec 2017

The Original "Get Office" is gone from Start.

"My Office" (old) does nothing. But a right click on it gives me the option to Uninstall. It comes with a warning.

"My Office (New)" launches the My Office window.

Scottyboy99 · 17 Dec 2017

CWGilley said:

The Original "Get Office" is gone from Start.

"My Office" (old) does nothing. But a right click on it gives me the option to Uninstall. It comes with a warning.

"My Office (New)" launches the My Office window.

Yes, exactly what we see on all our machines and user accounts. The right click on ‘my office (old)’ and selecting uninstall does come up with the warning as mentioned, but if clicked on to then actually uninstall it does nothing.