Windows 10: NoteTab Light returning application error

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  1.    11 Dec 2017 #1

    NoteTab Light returning application error


    Been using the free program NoteTab Light w/o problems for years, but yesterday it started returning an "Application was unable to start correctly" error, 0xc0000005. Uninstalled fully with Revo Pro, rebooted, reinstalled current version, and get same thing. Only program doing this. Any ideas? Win 10 Pro 1607. Thanks,


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  2.    11 Dec 2017 #2

    Usually 0xc0000005 is RAM related in some way. This prog runs fine on my 1703.

    You're using an old build- is there any reason for that? Have you disabled Windows updates or does Windows update just not work?
    Please post a screenshot of your Update History- let's see what's happening there and if you had an update yesterday.

    Try running SFC /SCANNOW from an admin prompt. What's the result?

    Does the prog run ok in Safe Mode?
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  3.    11 Dec 2017 #3

    The answer to your question about Windows versions is both: I've been delaying updating further because 1607 and the one after repeatedly failed and the only way they will make it, based on 1607, is if I disconnect everything but the system drive, monitor, mouse and computer power cord. So I'm waiting for the latest version to settle in for a few months before I go through that again.

    As for Windows Update history, see the screenshot (actually, it looks like about 47 Office Home & Student updates were installed on 12/6). Minimal Safe Mode got the same result. Sfc /scannow clean. Win 10 Mgr repair run didn't do it either. Coincidentally, I ran ESET Online scanner a day or two earlier, something I do every month or two, and it didn't find any malware. I also use Windows Firewall, along with Win Defender and MBAM Premium in real-time and for regularly scheduled scans. So malware is very unlikely - and why only NTL?

    The last time I used NTL before yesterday, same version, was about a week ago and it had no problems. So unless there is something in the Windows 1607 update on Dec 6 or 8 that's created an incompatibility, and from what I read they are unrelated, I'm at a loss.


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    Last edited by highstream; 11 Dec 2017 at 15:34.
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  4.    11 Dec 2017 #4

    Hi, I suppose the obvious thing to try as an experiment is to uninstall the latest Win update and see what happens- work backwards.

    if I disconnect everything but the system drive, monitor, mouse and computer power cord.
    - suggests, assuming you're referring to a build upgrade, that you may have system partitions on another disk if you're having to disconnect disks. This can happen. Or perhaps you have remnants of a previously installed OS on another OS.

    It is a normal recommendation to disconnect unnecessary peripherals when upgrading- esp. wireless.

    And before doing so, make sure your disk image is up to date.
    (All regular contributors here use and recommend disk imaging - e.g. Macrium Reflect (free) - so many advantages)
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  5.    11 Dec 2017 #5

    I uninstalled the last two Windows updates, including the cumulative one in late November, but that didn't help NoteTab. It did take four tries to get those two reinstalled, and 1703, which tried to come along for the ride, shows as having failed five times. Backups via SyncBack Pro every few days, a system restore point every night, and a Windows backup image every week or so to an external drive are part of the routine.
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  6.    12 Dec 2017 #6

    As you probably know upgrades can fail for a variety of reasons e.g. system partitions being in the wrong place, system file corruption, lack of disk space including no unallocated space, peripherals connected, AV, disk problems.....

    It seems strange a relatively simple program exhibits such an error... what are its dependencies? How about Visual C++ run times for example? It's written in C++. You may be able to check with Dependency Walker (specified to Win 8.. ) - I had a quick look at Notetab's site but found no explicit mention.

    I'd suggest basic checks:
    1. First check your disk:
    Download and run Hard Disk Sentinel (trial) and make sure all disks are reported as good.
    If not, do not continue, and post back .

    2. Now check your file system:

    From an admin command or powershell prompt
    [Windows key + X, click command prompt (admin)]
    chkdsk C: /F
    Your PC will need to restart.
    Post back the result, which you can get after a restart as follows:
    Read Chkdsk Log in Event Viewer in Windows 10 Performance Maintenance Tutorials
    or
    How to read Event Viewer log for Chkdsk in Windows 10 [Tip] | Reviews, news, tips, and tricks | dotTechdotTech
    or
    How do I see the results of a CHKDSK that ran on boot? - Ask Leo!
    Make sure the result is clear or fixed- else do not proceed.
    Last edited by dalchina; 12 Dec 2017 at 03:16.
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  7.    12 Dec 2017 #7

    Thanks. Note that the program I'm discussing is NoteTab Light, not Note++, although maybe I'll have to change if we can't figure this out. HDS found no problems on any of my drives except an unrelated HDD (22 bad sectors - but chkdsk says no bad sectors, just 19 unused index entries, and Win 10 Mgr says no surface errors) . EaseUs Partition Mgr found no surface errors on the system drive where NoteTab is. Chkdsk returned the following for that drive:

    Stage 3: Examining security descriptors ...
    Cleaning up 1428 unused index entries from index $SII of file 0x9.
    Cleaning up 1428 unused index entries from index $SDH of file 0x9.
    Cleaning up 1428 unused security descriptors.
    CHKDSK is compacting the security descriptor stream
    Security descriptor verification completed.
    89628 data files processed.

    CHKDSK is verifying Usn Journal...
    37011960 USN bytes processed.

    Usn Journal verification completed.
    Correcting errors in the Volume Bitmap.

    Windows has made corrections to the file system.
    No further action is required.

    249478143 KB total disk space.
    160985932 KB in 437792 files.
    254184 KB in 89631 indexes.
    0 KB in bad sectors.
    Last edited by highstream; 12 Dec 2017 at 02:16.
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  8.    12 Dec 2017 #8

    Sorry, meant Notetab Light. And that's what I downloaded & tried. Good that your system disk seems sound. Also eliminates some possible obstacles to upgrading.
    Leaves the possibility of any dependencies.

    I noted this which might be of interest - assuming you get it working..
    How to Get NoteTab Std and Pro for Free Want to know a little secret? You can get both NoteTab Std and Pro for free thanks to TrialPay. You’ll then get access to loads of additional features like HTML and CSS syntax highlighting, a spell checker and thesaurus, searching with wildcards, and more.
    There is a portable version apparently- does that run?
    NoteTab Light - The Portable Freeware Collection

    Other references suggest a virus, or something being blocked by security software. The latter seems unlikely as you've tried safe mode, same problem. However, the problem is specific to one program.

    Last edited by dalchina; 12 Dec 2017 at 03:45.
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  9.    12 Dec 2017 #9

    The portable version from a USB stick does the same thing. Those Trial Pay free offers are junk (McAfee), not actually free or, if the canceled during the trial period, the program is lost. For example, from Stamps.com:
    • Please note: If you cancel your order, TrialPay reserves the right to discontinue access to your free product.


    I just wrote NoteTab about the problem (had thought they didn't offer support to the Light version), so will see what happens.
    Last edited by highstream; 12 Dec 2017 at 13:17.
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  10.    12 Dec 2017 #10

    The portable version from a USB stick does the same thing.
    - so if that has no dependencies, suggests a conflict with sthg else on your system.

    Can you get any further info from the crash report (event viewer, reliability history)?

    There is this- where I see you've posted in fact.
    NoteTab Discussion Groups

    I've used Trial Pay twice now successfully- once to get a year's Roboform subscription- once to get a license for Actual Window Manager - both programs I use very frequently. But fortunately there was an appropriate offer related to them- like a month's trial of a TV service (which I declined before the end of the month - didn't have to take it up) and in the other case, a subscription (free) to a poll. But it won't always work out so well.
      My ComputerSystem Spec


 
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