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  1. Thread: Getting error message: The password is incorrect, Try again by tthierno
    Forum: User Accounts and Family Safety
    Replies 32 Views 24,813

    Hello, the issue has been resolved, i can now...

    Hello,

    the issue has been resolved, i can now access my Asus laptop.

    Thank you so much everybody for the help, specially MeAndMyComputer

    Thank you
  2. Thread: Getting error message: The password is incorrect, Try again by tthierno
    Forum: User Accounts and Family Safety
    Replies 32 Views 24,813

    Hello, thanks for the links, i will go with...

    Hello,

    thanks for the links, i will go with the clean install.

    how can i find out if my Asus laptop is 32-bit or 64-bit?

    Thank you
  3. Thread: Getting error message: The password is incorrect, Try again by tthierno
    Forum: User Accounts and Family Safety
    Replies 32 Views 24,813

    Hello, sounds good for the factory reset. ...

    Hello,

    sounds good for the factory reset.

    For the clean install, is it going to ask me for the serial number for WIN 10 as i do not have that info.

    Thank you

    - - - Updated - - -
  4. Thread: Getting error message: The password is incorrect, Try again by tthierno
    Forum: User Accounts and Family Safety
    Replies 32 Views 24,813

    Hello, When you left-click on the Internet...

    Hello,

    When you left-click on the Internet icon, do you see a list of available connections or only Airplane Mode?
    --- At the log-in screen, my laptop below the list it shows
    Mine only shows the...
  5. Thread: Getting error message: The password is incorrect, Try again by tthierno
    Forum: User Accounts and Family Safety
    Replies 32 Views 24,813

    Hello Before getting into doing a clean...

    Hello

    Before getting into doing a clean install, please fill out your system specs.
    Along with that provide the link for the manual for your make/model: most of the time I like the applicable...
  6. Thread: Getting error message: The password is incorrect, Try again by tthierno
    Forum: User Accounts and Family Safety
    Replies 32 Views 24,813

    Hello, Does that mean you can fully use your...

    Hello,

    Does that mean you can fully use your Microsoft account on you work laptop?
    Yes i can

    How can i go about the clean install?

    Thank you
  7. Thread: Getting error message: The password is incorrect, Try again by tthierno
    Forum: User Accounts and Family Safety
    Replies 32 Views 24,813

    Hello, For verification, was ALL of that done...

    Hello,

    For verification, was ALL of that done on your work laptop including "Then it bring me to my Microsoft account"
    Yes it was done on the work laptop

    Have you gone onto your Asus laptop...
  8. Thread: Getting error message: The password is incorrect, Try again by tthierno
    Forum: User Accounts and Family Safety
    Replies 32 Views 24,813

    Good morning, Note it mentions both reset your...

    Good morning,

    Note it mentions both reset your password and security info.
    1) Yes i did use the steps shown on the picture you've uploaded.
    2) I have entered my email, then click on next
    3) i...
  9. Thread: Getting error message: The password is incorrect, Try again by tthierno
    Forum: User Accounts and Family Safety
    Replies 32 Views 24,813

    Hello, Sorry for the spelling, it is an ASUS...

    Hello,

    Sorry for the spelling, it is an ASUS laptop.

    Yes the change of password was done on the laptop work.

    Thank you for the assistance
  10. Thread: Getting error message: The password is incorrect, Try again by tthierno
    Forum: User Accounts and Family Safety
    Replies 32 Views 24,813

    Hello, here is the different troubleshooting...

    Hello,

    here is the different troubleshooting that i have tried:

    Did If you can't remember your password or it's not working, The password was changed but cannot login in the Aesus laptop
    ...
  11. Thread: Getting error message: The password is incorrect, Try again by tthierno
    Forum: User Accounts and Family Safety
    Replies 32 Views 24,813

    Good morning, the link is not working. ...

    Good morning,

    the link is not working.

    Thank you
  12. Thread: Getting error message: The password is incorrect, Try again by tthierno
    Forum: User Accounts and Family Safety
    Replies 32 Views 24,813

    Hello here is how my screen look like 271714...

    Hello

    here is how my screen look like
    271714

    i am a bit confused between the PIN and password. Before the issue i was entering 4 digit number (i am guessing that's the PIN), since the issue,...
  13. Thread: Getting error message: The password is incorrect, Try again by tthierno
    Forum: User Accounts and Family Safety
    Replies 32 Views 24,813

    Hello, i have 2 laptops, the Aesus and the...

    Hello,

    i have 2 laptops, the Aesus and the work laptop.

    i have used the work laptop to go on http://account.live.com and changed the password there. The work laptop has his own login (company...
  14. Thread: Getting error message: The password is incorrect, Try again by tthierno
    Forum: User Accounts and Family Safety
    Replies 32 Views 24,813

    Hello, i have tried to login on my work...

    Hello,

    i have tried to login on my work computer with my hotmail email and password and i am getting the username or password is incorrect, please try again.

    Now on the laptop with the issue,...
  15. Thread: Getting error message: The password is incorrect, Try again by tthierno
    Forum: User Accounts and Family Safety
    Replies 32 Views 24,813

    1) I was doing a cleanup of the hard drive,...

    1) I was doing a cleanup of the hard drive, checked for disk errors using CHKDSK (did not find any), checked for extensions in Chrome and explorer, checked for problem entries in device manager,...
  16. Thread: Getting error message: The password is incorrect, Try again by tthierno
    Forum: User Accounts and Family Safety
    Replies 32 Views 24,813

    Getting error message: The password is incorrect, Try again

    Hello,

    i was doing some cleanup and updates today and after a restart, it doesn't recognize my password anymore.

    I have an Aesus laptop, windows 10

    I have changed my password using another...
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